The customer support rep was very helpful after I contacted them regarding a refund. I didn't realize that the subscription would renew that quickly and did not need the upcoming order. Although I cou... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The product is easy to use. Seems to be very effective. My teeth are already showing improvement in whiteness after only 4 treatments. Customer service has been very responsive. Always cautious wh... Voir plus
L'entreprise a répondu
I would give a zero star if i could. I put my original order in January of 2026, was charged automatically for a subscription for replacement parts in February that I did not sign up for and have stil... Voir plus
L'entreprise a répondu
I ordered from Puur because I like the style of the product in comparison to my waterpick. I receive my products quickly. One day ofter I received it I had an issue with one of the heads for the devic... Voir plus
L'entreprise a répondu
3,7
Moyen
463 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great just wish it could hold a little…
Great just wish it could hold a little more water.
28 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for your review! We’re happy to hear you’re enjoying the product and appreciate your feedback regarding the water capacity. We’ll pass this along to our team for future improvements.
Réponse de Puursmile
Thank you for the kind feedback! We’re really happy to hear you had a great and quick experience. We appreciate you taking the time to share this with us!
Even though I declined their offer of…
Even though I declined their offer of getting supplies every month for (for $60 !) And sent first one back. They sent another and charged me. This company is a scam.
29 janvier 2026
Avis spontané
Réponse de Puursmile
We're really sorry for the frustration this situation
caused—we completely understand how upsetting that must have been, and we appreciate you bringing it to our attention.
We want to confirm that your subscription has now
been fully canceled, and a full refund has
been issued for the most recent order. You won’t be
charged again going forward.
This wasn’t the experience we want anyone to have, and we
sincerely apologize for the confusion around the
subscription. If there’s anything else you’d like us to
review or if you have any questions about the refund, please
don’t hesitate to let us know—we're here to help.
Thank you for your patience, and again, We're sorry for the
inconvenience.
I wasn’t happy with the product
I wasn’t happy with the product. I found it difficult to control and maneuver. I would like a bigger water chamber too. However, the customer service was excellent and they responded quickly when I sent an email question. I got my answers that I needed quickly.
22 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for your feedback! We’re sorry the product wasn’t the right fit for you, but we truly appreciate your kind words about our customer service. We’re glad our team could help quickly and will be sure to share your product feedback with our team.
Customer Service
Had a wonderful experience from the customer service department with my concerns. They resolved the issue quickly and fairly. This is a reputable company!!
28 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words! We’re really glad our customer service team could resolve everything quickly and fairly. Your trust means a lot to us—we truly appreciate you taking the time to share your experience. 💙
Im loving every moment
Im loving every moment, its been about 4/5 days sonce i have been using it. So far i have no issues, just waiting cwry patiently for those results.
24 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you so much for sharing! We’re glad to hear you’re enjoying it so far 😊 Consistency is key, and many customers start noticing results with a bit more time. We’re excited for you and hope you continue to have a great experience—thanks for being part of our community!
Puursmile is great!
Puursmile took care of my needs. They were great with communications.I’m planning to do business with them in the future. So far, I love my flosser.❤️
26 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for the wonderful review! We’re so happy to hear you love your flosser and had a great experience with our team ❤️
Ordered 2
Ordered 2, my husband and i are 66 and had never tried one… we both live it and can really tell the difference. Our teeth, gums and mouth feel so much cleaner! Thank you!
23 janvier 2026
Avis spontané
Réponse de Puursmile
This truly made our day—thank you for sharing! We love hearing that you and your husband gave it a try and are already noticing such a difference. Feeling cleaner teeth and healthier gums is exactly what we hope for, and it’s wonderful to know it’s working so well for you both.
Thanks again for your kind words and for choosing PuurSmile—we’re so glad you’re enjoying it! 💙
— The PuurSmile Team
Good product ruined by predatory business practices.
I purchased a water flosser bundle when it was on sale for black Friday. However, though I do not recall agreeing to or opting in to such a thing, I was signed up for a subscription for replacement attachments monthly.
The first "refill" order was confirmed on December 24th. Christmas eve, so of course I was unable to reach support directly to cancel my order. However I did reach out via the chat on their site, the bot replied and I quote:
"We’ve forwarded your request to an agent who will cancel both your subscription and upcoming orders and get back to you within 24 hours"
I was, understandably, rather busy with the holidays and other things going on in my life, so when I never received a shipping confirmation or a package I assumed it had been cancelled.
However, looking back now at my history the order shows as "Paid" but the status shows "Unfulfilled". This prompted me to check my checking account, I was not refunded for the $60 I was charged in December.
Now, again, while customer service is closed Friday evening Jan 23, I received notification that another order was confirmed, then in less than 24 hours an email stating it was shipped. I reached out as soon as I saw the messages but I have been told my options are to keep the product for 50% off or, go through the hassle of returning the item. Either by refusing the delivery (have you ever tried to catch a delivery person at the door? Extremely difficult.) or ship it back and still be charged a 10% restocking fee.
This is absolutely unacceptable as a resolution. It's honestly predatory business practice at this point. Which is a shame because the actual product works well. I do not recommend purchasing from this company unless you use a visa gift card or something they can't use for subscription payments.
Their website is also rather glitchy and it took me hours to actually cancel my subscriptions myself from my account page as it kept reloading and sending me back to the beginning of the process.It required multiple confirmations on several pages that seem designed to be intentionally confusing from a graphic design perspective. The options to change your mind are nice bold buttons, whereas the option to cancel is just a tiny blue underlined link at the bottom of the page.
That song and dance must be repeated for all of the products in the "bundle" to fully eliminate all subscriptions.
Waiting on a reply regarding the December charge and resolution to this issue.
24 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for taking the time to share such detailed feedback. We’re truly sorry for the frustration and confusion you experienced, especially around the subscription and timing of support during the holidays.
We want to confirm that your subscription has been fully canceled and the refund has been processed. Your feedback about the website experience and communication has been shared internally, as we’re actively working to improve clarity and make account management easier.
We appreciate you acknowledging that the product itself works well, and we regret that your experience didn’t reflect the level of service we aim to provide. If there’s anything further we can help with, we’re always here.
I had some problems
I had some problems, and they quickly and compassionately handled the problem well. This company is very professional.
23 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words. We’re really glad we were able to resolve the issue quickly and support you when it mattered. Providing professional and compassionate service is very important to us, and we truly appreciate you taking the time to share your experience.
Just started using the waterpik havent…
Just started using the waterpik havent used the cleaner yet but if its like everything else, it will be great.
21 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing your first impressions! We’re glad you’re enjoying the Waterpik so far, and we hope you’ll love the cleaner just as much once you try it. If you have any questions or need assistance along the way, feel free to reach out — we’re always happy to help.
Too early for dislikes,but good product…
Too early for dislikes,but good product with good attachments. I have mixed feelings for the subscription items. I just like to buy the items I need at that time if needed. But good water flosser it really cleans particles out
20 janvier 2026
Avis spontané
Réponse de Puursmile
Thanks for your feedback! We’re happy to hear you’re enjoying the water flosser and its cleaning power. We appreciate your thoughts on the subscription option and will share them with our team.
The water flosser works well but I keep…
The water flosser works well but I keep receiving a bill for$ 59.97 I never received anything for this 59.97 I called last month and explained that I only need the flosser once or twice a year when I am traveling, I use my water pic at home. They said I will no longer receive this bill, but guess what !!!! I just received another bill?? For what, I was told I would no longer receive any bills Please refund my payment unless you want the entire flosser returned?
15 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for reaching out and for sharing your feedback. We understand your concern regarding the recent charge and appreciate the opportunity to clarify.
We can confirm that the subscription has now been fully canceled, and the most recent order has been refunded in full. No additional charges or shipments will occur going forward.
While the water flosser itself does not require regular replacement, refill shipments are part of an optional program that can be managed or canceled at any time. We apologize for any confusion or inconvenience this caused and are glad we were able to resolve it for you.
Thank you again for bringing this to our attention.
Excellent product and awesome customer…
Excellent product and awesome customer service.
Thank you
11 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the product and had a great experience with our customer service. We truly appreciate your support 😊
Stung by PuurSmile's refill scheme
Less than a month after receiving the original product, an unauthorized charge for nearly $60 appeared on my checking account, followed by an email stating that refill supplies—supplies I am nowhere close to needing—had already been shipped. Only afterward did I discover that a tiny, pre-checked box on the order page had automatically enrolled me in this refill scheme. Calls and emails to PuurSmile have gone unanswered. This was my first and last purchase from this underhanded company.
To the people at PuurSmile: stop hiding automatic refills behind pre-checked boxes. Add a mandatory pop-up that clearly asks customers whether they want to enroll and gives them an obvious, equal option to decline.
19 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing your feedback. We’re truly sorry for the frustration this experience caused and understand how upsetting unexpected charges can be.
Our subscription program is optional and disclosed during checkout; however, we recognize that it may not have been as clear or prominent as it should have been. Your feedback regarding pre-checked boxes and clearer opt-in confirmation is valid and has been shared with our team for review as we work to improve transparency in the ordering process.
We also apologize for the difficulty you experienced reaching our support team. This is not the level of service we aim to provide, and we are actively working to improve response times and communication.
If you haven’t already, we encourage you to reach out via email so we can review your order and make things right. We appreciate you taking the time to share your concerns, as feedback like this helps us improve.
I appreciate the quick reply and how I…
I appreciate the quick reply and how I was accommodated
16 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for the kind feedback! We’re glad we could respond quickly and make sure you were taken care of. We really appreciate you taking the time to share your experience.
Difficult return process and misleading return policy
I recently purchased the PuurSmile water flosser, but unfortunately, it did not work for me. The brush head was too soft for my needs, and the water spray was extremely messy and difficult to control. Even though I was well within my 30-day satisfaction window, the return process was a struggle.
First, customer support insisted I send a video of the product before they would even consider a return. More frustratingly, while their website states they provide prepaid return labels, they told me their "warehouse was having issues" and couldn't send one. I was forced to pay $17.24 out of my own pocket at UPS just to send back a product I wasn't happy with.
Additionally, their policy mentions a 10% restocking fee. I find it very unprofessional to charge a restocking fee when the customer is already forced to pay for their own shipping due to the company's internal system errors. If you buy this, be prepared for a very "manual" and expensive return process if you don't like it
12 janvier 2026
Avis spontané
Réponse de Puursmile
We’re sorry to hear that the PuurSmile Water Flosser didn’t meet your needs. We completely understand how frustrating returns can feel, and we appreciate you sharing your experience.
Regarding the video request, we ask for this step to help our team quickly verify product issues and process returns accurately. This ensures that returns are handled properly and prevents delays or errors.
We apologize for the inconvenience with the prepaid label. Our warehouse occasionally experiences temporary delays, and we’re actively working to prevent situations like this in the future. We also want to clarify that if a return is made at the customer’s own cost, the 10% restocking fee is not applied—we do not charge extra in these situations.
Thank you for your feedback—it helps us improve our policies and the overall customer experience. We hope to make things right for future customers.
Very pleasant customer service
Very pleasant customer service. Love the product
18 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you so much for the kind words! We’re delighted that you had a pleasant experience with our customer service and that you’re enjoying the product. We truly appreciate you taking the time to share your feedback 😊
Do Not Buy from Puursmile !!!!
Do Not Buy!!!!!
Same as the other posts , illegally signed me up for a monthly resupply of product for $119. I cancelled my “subscription “ immediately, they still shipped it 3 weeks later. I canceled via email to the company as well as online, in which they acknowledged and confirmed the cancellation. I did receive a credit ( I had to pay $16 to ship it back)
Miraculously, I just received another order!!!
SCAMMERS!!!!! No where was indicated that you would also be signing up for a monthly subscription for additional products. The reviews I’ve read elsewhere - everyone complained about this unethical practice and finding it very difficult to cancel the recurring monthly charge on your credit card or PayPal.
This review is for the customer service. I did not try the flosser as they were gifts.
14 janvier 2026
Avis spontané
Réponse de Puursmile
We’re really sorry for how frustrating this experience was. We want to clarify that the subscription renewal you mentioned has been fully refunded, and the subscription has now been canceled, so there will be no additional charges or shipments going forward.
We understand how upsetting it is to receive unexpected orders, especially after you believed everything had already been resolved. Your feedback about how subscriptions are presented at checkout and how cancellations are handled has been shared with our team, as we know we need to do better here.
Thank you for taking the time to leave your review. We appreciate the chance to step in and make this right.
Don't use this company
They send you with 60$ worth of recurring charges monthly that she had no idea about and seem to be impossible to stop. Do not order from this company. My 14 year old granddaughter ordered this for me for Christmas and she used her 16 year old sister 's card. Not they keep sending and charging her 60$ .
15 décembre 2025
Avis spontané
Réponse de Puursmile
We’re really sorry this happened. We completely understand how upsetting this must have been, especially since this was a gift ordered by a child and led to charges no one was expecting. That’s not okay, and we’re sorry for the stress it caused your family.
We want to reassure you that the subscription has been fully canceled and the charges have been refunded, so there will be no more shipments or billing going forward.
We hear your feedback about how the refill program is presented, and it’s something our team is actively reviewing because situations like this shouldn’t happen. We’d also love to get your order details so we can double-check everything and make sure the issue is fully resolved.
Thank you for speaking up and bringing this to our attention. We’re truly sorry for the experience you had.
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