I had purchased the puur smile water flosser a few months ago. Love the product although I noticed tge water tank had a crack in it!I notified Customer support ,sent in a picture and received notifi... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I would give a zero star if i could. I put my original order in January of 2026, was charged automatically for a subscription for replacement parts in February that I did not sign up for and have stil... Voir plus
L'entreprise a répondu
The customer support rep was very helpful after I contacted them regarding a refund. I didn't realize that the subscription would renew that quickly and did not need the upcoming order. Although I cou... Voir plus
L'entreprise a répondu
The product is easy to use. Seems to be very effective. My teeth are already showing improvement in whiteness after only 4 treatments. Customer service has been very responsive. Always cautious wh... Voir plus
L'entreprise a répondu
3,7
Moyen
464 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Customer Centered Service In Action! The communication to my inquirey was efficiently responded to.
The compassionate customer centered assistance I recieved when I explained my personal health options to using the cleaning product was accepted without questions. They immediately refunded my account.
5 janvier 2026
Avis spontané
Réponse de Puursmile
We’re glad our team could help and provide a quick resolution. Thank you for sharing your experience — your satisfaction and health are very important to us.
Outstanding water flosser
My husband and I were sharing a different brand water flosser. I decided I wanted to purchase my own and selected Puur based on reviews. It blew me away how much better it worked! I absolutely love it.
15 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you so much for sharing this! We’re thrilled to hear how much you love your Puur water flosser — and even more excited that you noticed such a big difference right away. It means a lot that you chose us based on reviews, and we’re so glad it lived up to your expectations. Thanks for being part of the Puur community!
Good product and customer service
This is a really good product and seems to help with under my implants. I had a little issue but customer service was great and took care of it and even called to check if everything has been taken care of.
6 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for your thoughtful review! We’re glad to hear the product has been helpful, especially around your implants. It’s also great to know our customer service team was able to take care of the issue and follow up with you. We truly appreciate your feedback and your trust in us.
DO NOT BUY THIS PRODUCT!!!!
DO NOT BUY THIS PRODUCT!!!!
This water flossing product is a trojan horse for a subscription that is not clearly identified in the initial offer and is very pricey.
When you try to contact the company both telephone numbers on the contact info page result in no satisfaction. One says the number says it is busy, the other says they will call you back. 4 hours later and I still have not heard from them. Therefore, I must assume this company is running a scam operation.
The product itself is not special.
6 janvier 2026
Avis spontané
Réponse de Puursmile
We’re sorry to hear about your experience and understand why this was frustrating. We want to be clear that we are not a scam operation, and we take concerns like this very seriously.
Subscription details are presented during checkout, but we recognize that they may not have been as clear as they should have been, and we appreciate this feedback. Our intent is never to mislead customers.
Regarding contact attempts, we apologize for the delay in reaching you. During periods of high volume, response times can be longer than usual, but every inquiry is reviewed and addressed.
Our focus is on resolution. We’re more than happy to cancel any subscriptions, address billing concerns, and assist with next steps to ensure this matter is handled fairly. Thank you for bringing this to our attention.
This is a great Product
This is a great Product! Great quality and very effective. Definitely recommend this product you will definitely get results.
15 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you so much for the great feedback! We’re really happy to hear you’re seeing results and that you’re enjoying the quality and effectiveness of the product. We truly appreciate the recommendation and your support!
I love having a brush and flosser in…
I love having a brush and flosser in one. Another benefit is having dual speeds.
29 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you for sharing! We’re glad you’re enjoying the convenience of having the brush and flosser in one, and that the dual speed option is working well for you. We really appreciate you taking the time to leave your feedback!
Great customer service.
This company so far has been easy to work with. The flosser I received was defective and they have agreed to send a replacement. As such, I have yet to use their product, so I cannot review that, but the customer service has been excellent thus far.
4 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing your experience with us. We’re really glad to hear that our customer support team was able to assist you quickly and make things right with a replacement.
We hope the new flosser works perfectly for you and that you’ll have a great experience once you start using it. If you have any questions or need help along the way, please don’t hesitate to reach out — we’re always happy to help.
Thanks again for your patience and kind words!
Customer Service
A tracking number has now been sent and hopefully the product will arrive. It was previously marked as delivered and had not been shipped. This review is for Customer Service. Product will be reviewed upon receipt.
2 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for the update and for sharing your experience. We’re glad to hear the tracking information has now been sent and that the shipment is on its way. We appreciate your patience while this was sorted out.
Once the product arrives, we hope it meets your expectations. If you need any assistance in the meantime, our customer support team is always here to help.
Stay Away from the Worst Flosser and Company
This water flosser is the worst on the market. It is frustrating to use for several reasons. The water container part holds very little water. It does not hold a charge very long and requires long charges daily. The “on” button is slow to respond.
Even worse than the product is the automatic membership in a subscription plan. I was unaware this was part of the purchase. You will be charged almost $100 every month for unneeded products they choose. There is NO customer service. AI responds, but cannot cancel subscription. I finally found a phone number, yet they on work M-F, meanwhile sending emails, products and credit card charges on the weekend. STAY AWAY FROM THIS FRAUDULENT COMPANY. Their business practices and non user friendly website are The Worst!
3 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations.
We’d like to clarify a few points for transparency. We can confirm that all emails sent by the customer were responded to within a couple of hours, and their requests to cancel both the subscription and the order were completed promptly once received. At no point were these requests ignored.
Our subscription terms are clearly disclosed at checkout and in the order confirmation emails sent to all customers. Subscriptions can also be managed or canceled at any time by contacting our support team. While our customer support operates Monday through Friday, we do actively monitor and respond to emails as quickly as possible, including around weekends.
We understand that product experience can vary from customer to customer, and we genuinely regret that this was not a positive one in this case. We take all feedback seriously and use it to improve both our products and our customer experience.
If there are any remaining concerns, we encourage the customer to reach out directly so we can assist further.
I purchased a Purr Smile earlier this…
I purchased a Purr Smile earlier this year and absolutely love it! I have been on a feeding tube for nearly 1 1/2 years. No one warned me about all the build up that could cause on my teeth. I was bleeding a lot when I brushed, so I went to an extra soft toothbrush. Unfortunately, that didn't touch the build up. I was shocked to see how quick and effective the Purr Smile was at breaking even hard plaque off my teeth! I'm very happy with my purchase and have highly recommended it to many family members and friends. My only regret is ordering it before you added the Floss Drops and Cleaning Tabs to the free items.
1 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you so much for taking the time to share this — we’re really glad to hear how helpful Purr Smile has been for you.
We truly appreciate you opening up about your experience. Oral care can be especially challenging in situations like yours, and it means a lot to know that Purr Smile helped gently and effectively remove buildup where brushing alone couldn’t. Hearing that it made such a positive difference for you is exactly why we do what we do.
We also appreciate your kind words and recommendations to your family and friends — that support means everything to us. As for the Floss Drops and Cleaning Tabs, we hear you! We’re always working on improving our offers and adding more value, and feedback like yours helps guide those decisions.
Thank you again for trusting Purr Smile and for being part of our community 💙
Great experience
I had inadvertently selected a subscription without realizing it until I was notified by email of another order coming in. I emailed the company to question about the order and was made aware of what I had done, they not only responded quickly to my email but went ahead and cancelled the subscription for me as well. Great and quick resolution. Excellent customer service. My original product I did order is excellent as well.
31 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you for sharing your experience! We’re glad our team was able to quickly clarify the situation and take care of the subscription cancellation for you. It’s great to hear that you were happy with both the resolution and the product itself. We truly appreciate your feedback and your kind words about our customer service.
My experience with this company”s…
My experience with this company”s customer service was awesome . They were patient with me and went out of their way to accommodate me . Totally happy and would recommend them and their products are great as well.
18 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words! We’re really glad to hear that our customer service team was able to support you and make your experience a positive one. Your recommendation means a lot to us, and we’re happy to know you’re enjoying our products as well. We truly appreciate your support!
Réponse de Puursmile
Thanks for your feedback. Let us know how it goes and we're here to help you out in case you need any support.
DO NOT DO BUSINESS WITH THESE…
DO NOT DO BUSINESS WITH THESE SCAMMERS!!
They sign you up for a subscription model without your knowledge or consent. And then they do not make it easy to cancel.
They will do everything they can confuse you into keeping your subscription. In order to cancel one order I had to cancel five subscriptions. These are things that I never signed up for!!! I made one purchase and that was all I ever agreed to!!!
And I’ve read all of their responses to the other complaints, just like mine “ you agreed to the subscription model when you purchased your original product”. NO NO NO!!!
This is a lie, it is purposely deceitful trickery!!!
You should be shut down and your CEO thrown in jail because this is fraud!!
It is a pathetic way to do business when you have to trick your customers into staying with you!
I don’t care how much I like their product, they have lost my respect, trust and business forever
28 décembre 2025
Avis spontané
Réponse de Puursmile
We’re sorry to read about your frustration and appreciate you sharing your feedback.
We want to clarify that subscriptions are only activated when selected during checkout and are clearly outlined before purchase, including renewal timing and cancellation instructions. Customers also receive email confirmation and access to a customer portal to manage or cancel at any time.
That said, once you contacted our support team, your subscriptions were promptly canceled, and a refund was processed in line with our policies. We regret that this experience caused dissatisfaction and understand how unexpected charges can feel frustrating.
We continuously review feedback to improve transparency and ensure our processes are as clear and straightforward as possible. If you have any remaining concerns or need further clarification, our support team remains available to assist.
— PuurSmile Support Team
This company did not disappoint in the…
This company did not disappoint in the products they have i am quite pleased with my purchase. I did run into a bit of a bump when I ordered. I was offered a second water flosser at half price. So obviously I jumped at the chance to gift the second one, although it did not arrive with the initial order. I got in contact with customer service and was promptly contacted in less than three days my second part of my order was fulfilled. Purrsmile has gained a future custom.
29 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you so much for sharing your experience! We’re thrilled to hear you’re pleased with your purchase and that our products met your expectations. We appreciate your patience regarding the second flosser and are glad our customer service team was able to resolve it quickly. Your support truly means a lot to us, and we’re excited to have you as a valued PuurSmile customer!
The customer service is excellent
The customer service is excellent. I canceled my subscription, but will continue to order supplies from Puursmile because of an excellent product and customer service.
28 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service and that you’re enjoying the product. We truly appreciate your support and look forward to continuing to serve you whenever you need supplies.
Customer service is wonderful
Customer service is wonderful, I am still getting the hang of using the flosser but I think that will just take time. I am satisfied with the product, thanks.
28 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you for your feedback! We’re so glad to hear you had a wonderful experience with our customer service and that you’re enjoying the flosser so far. It can definitely take a little time to get used to, and we’re happy to support you along the way. We truly appreciate your satisfaction and thank you for choosing us!
Great customer service
Great customer service! Now, to figure out how to handle this new gadget!
25 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you for the kind words! We’re happy to hear you had a great experience with our customer service. If you need any help getting started with your new gadget, we’re always here to help!
Great Customer Service
For once, in a long time, they helped me and did not push back RE: my concern!! Thanks!!
24 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you so much for sharing this! We’re really glad our team could assist you and address your concerns without any pushback. Your trust means a great deal to us—thank you for taking the time to leave a review!
I love that my mouth feels so much…
I love that my mouth feels so much cleaner after using this flosser. And that there are so many attavhments and that i can take it on vacation with me .
25 décembre 2025
Avis spontané
Réponse de Puursmile
Thank you for your review! We’re so glad to hear that the flosser leaves your mouth feeling noticeably cleaner and that you’re enjoying the variety of attachments. It’s great to know the travel-friendly design makes it easy to take with you on vacation. We really appreciate your feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.