Pyrex Cookware Avis 34

Bought two Cook and Go casserole dishes. It took me hours of soaking and scraping off the large stickers on the plastic lids which are now scratched without even being used. Why do companies use these awful stickers????

I purchased two Pyrex Non Stick Gusto Induction pans in 2019. One for myself and one for my daughter. The pans came with 10 years guarantee. After using the pan for approximately eight months, I noticed that the non stick surface within the pan was peeling very badly. I therefore decided not to use it as the flaking material could peel off into the food. I found out that my daughter had experienced the exact same problem. I have attempted to contact Pyrex over the past year but by emails have been ignored with the exception of one occasion. A member of staff asked that I sent pictures of the defects together with my original receipts for purchase. I duly arranged for these to be sent to Pyrex. The member of staff emailed me to say that Pyrex would arrange for new pans to be sent to me. This has never happened. I am so disappointed in Pyrex as I have used their products for years. It is quite clear to me that the guarantee means absolutely nothing to them so please think twice before making an expensive purchase with the company. Customer service is non existent.

The tray size displayed on the label of a Black Diamond tray is 33 x 25 cm.
Beware because on the underside of the label the size is given as 39 x 28cm so it might not fit your oven

Can only speak as I find so I have had excellent Customer Service from Pyrex eu. Bought a square, glass cook 'n store glass dish, but the plastic lid had an humongously huge, stick-on label, which I could not get rid of. Emailed their customer services and had an almost immediate response explaining that although they manufacture the items, they then send them out to distributors, who put on the labels. They apologised and asked for the exact size of lid and my address and have sent out a new lid with no label! Can't ask fairer than that.

Large Pyrex dish exploded in the oven. I've never had a pyrex dish explode on me before.

How do I upload photos so you can see

Warranty isn't worth anything. I emailed pyrex over a month ago and still haven't had a reply. In future I am going to save my money and buy a pound shop roasting tray every 6months which would be cheaper than buying more pyrex.

I bought a set of 5 Pyrex Onyx pans in March 2018. By October 2020 all but two of them we’re past useful life after simple everyday use. The stock pots non stick lining blew up into a huge bubble & the pans eroded so badly that the handles were unsafe. I wrote to Pyrex & sent all evidence requested by them. They informed me that Onyx was no longer available & would provide an alternative replacement from their new range Origins +. I received two tiny sauté pans which are no use to me. I contacted Pyrex again and I received 2 more tiny sauté pans.
I emailed multiple times & have been completely ignored. There is no telephone number.
I tried to find contact details for Pyrex UK (customer services is based in France) but their website has no active links to contact information. I eventually managed to message them via Facebook.
All I received were ‘we’ll contact customer service for you’ messages but still no contact from anybody regarding my warranty replacement items at all.
Pyrex has a great reputation for quality I thought. Their ten year warranty is worth nothing which is unacceptable & the quality of these pans is absolutely awful. I paid £99.00 and have been ripped off. I have now been left with even more useless pans as they are all dangerous to use.
Pyrex, your customer service is appalling. I have a right to a full set of replacement pans.
Update - two days after writing this I received a stock pot & 16 cm pan. I also received an email stating I’d misused the product & didn’t qualify for warranty replacement. I haven’t misused the products at all, they are just terrible quality. Happy to get two pans that I had a right to under trading standards standards.

Shattered in oven after a week of use. Wish I could leave a picture on this review.

Why i am rating very low not the product. The quantity of the dishes send less than i expected and try return the item they refuse to take it back
I just do not know where and why this mistake happen but I have end up in paid for unwanted items.
I need only 2 boxes I received three boxed and paid for three and delivered three and less quantity of dishes the package.
when try to return the answer i got You can't return because this product not any more we are selling end of line therefore you can't return.

The lids of two of my Pyrex food storage container are leaking. I contacted Pyrex to check if this was under the 10 year warrantee. Initially no reasons so sent an other mail and finally an email. See below. I sent the documents and waited.... i still waiting because no reply what so even. The products of Pyrex are usually great... the service is not.

"In order to process your claim as quickly as possible, thank you to communicate us the following information:

• Pictures of the damaged article
• The reference of the article concerned and/or its dimensions
• The place of purchase
• The proof of purchase (Mandatory to apply warranty)
• Finally, your complete address and telephone number
"

The product has 10 years guarantee. When one product I bought was broken (without dropping or strong impact), I contacted them and they asked me to send photo and proof of purchase, after I sent all evidence, all my emails were ignored. They definitely got my emails (as I received automatic email confirmation that they received my emails and I basically replied back to their first response anyway) hence they did not give an answer of how they will deal with that or any response. Truly bad customer service and now I am doubtful of their guarantee even though I was always a fan of their products.