Queendancer Avis 

I placed an order (WBQDUK9744) on the 01/03/2025 and it was fulfilled and dispatched on the 10/03/2025. Tracking information was provided, which was pretty useless as it still hasn't updated with any info, in spite of the order being delivered by Yodel today (20/03/2025). The quality of the dress is amazing and the dress itself is as beautiful as the pictures on the website! The dress was a velvet, one shoulder, olive bridesmaid dress. The material is thick and lined and my daughter looks amazing in it! We took her measurements before ordering, and while the fit is pretty good, I will be getting it taken in an inch or so, just to make it 'perfect'. I was worried about the negative reviews (which I stupidly didn't read until after I placed the order), but overall, my experience has been excellent. The tracking information/updates need some improvement but the dress arrived in good time and was of good quality, and that is what's more important in my opinion!

I ordered a dress, it was delivered, it was too small, they said the tag on the dress was the wrong size but the dress was the size i had ordered and said I had ordered the wrong size. I have asked 3 times now about returning the dress for a replacement and IV been told I'd be better off bringing the dress to a tailor. I was told they'd give me 17 pound towards getting it fixed. The dress is 4 sizes too small... This is rediculous. I was going to reorder another dress in an even bigger size and I could get it made smaller but they'll probably just send out the wrong size again. The last email I sent said by law I'm entitled to an exchange or refund, needless to say since I said that, I have had no reply. How can they just take people's money and get away with not solving the problem that they caused. I have been emailing them since fridey14/3/2025 and still they won't give me a return address.
I will be telling everyone I know about this and put it on social media too. I don't want a generic response to this message either.

Just a quick update:
There were 16 emails in total sent and received and not in one of them was there a return address given. In the end I was offered a 25pound refund and keep the dress then the following day I was offered a 35 pound refund and keep the dress, I agreed because at this stage I had just had enough. Then the following day I was offered 25 pound refund.... I said no, I had accepted the 35 pound refund. I stated I was entitled to a full refund or exchange by law and if I t didn't get a straight answer I was going to seek advice from my solicitor. At this stage I was dealing with a nicer person that eventually sorted a 35 pound refund and I kept the dress. The way they wrote their reply to me it sounds like I got a full refund from them, I did not.. I got 35 pound / 41 euro 66 cent. I will never buy anything ever again from this site.

If I could give 0 stars I would! I ordered something expedited. When it was clear it wasn’t going to be coming within the expedited shipping timeframe I contacted them and was told I couldn't get a refund as it was past their ability to get a refund and any returns were zero refundable! I asked how they are honoring the expedited order and they completely stopped replying to all my messages. I received the item 3 weeks later! Past the point of when I needed it. I will never order from them again, poor customer service and ridiculous return policies.

My dress should have been shipped out last week and arrive by Monday 17th. I have not received anything saying it has been sent out and it is needed by Wednesday 19th. I will have to get a refund as I wasted $270 for a dress that doesn’t seem like it’s coming at all.
They don’t reply to emails either which is ridiculous

This is a truly shocking website. I received an email confirming my order but the tracking system did not work, the dress did not come in time for my event and more importantly within the promised shipping time, the dress delivered was not the same design portrayed on the website and it did not fit well. As soon as I received the dress, I emailed as per their instructions to ask for the refund.

Their instructions are this: Return & Refund Policy
If you are unhappy with your purchase, as long as you contact us within 7 business days from the receipt of the item, we will process your return/exchange request. Any request after 7 business days will not be honored. Please make sure to contact us by email at first.

I have emailed that address 3 times before the dress came as I wasn’t happy it was taking so long to deliver, and after I received it to return it and never have they emailed back. However I’m still getting all their promotional emails.
I will never order via them again and would put people off from doing this.

Where is my order???? No reply to emails???
WBQDUK9718

If you are looking for a dress that will arrive within two months of placing your order, or people who will actually read you customer service email, this is not the place for you. I placed my order 1/19/25 and crickets on when it will arrive. They have “sent out” two of my 3 items in separate shipments and keep quoting “peak season” as the reason for delay. It’s not peak season. I’m worried that if when the dress does arrive, that if I need to exchange for a different size, that it won’t get here in time. I had tried to do as much research before hand to avoid any scams but it seems to me that this is a disreputable scam of a company. I will happily adjust my review if proven otherwise but based on my experience with their customer support, I doubt that will happen since each correspondence has basically just been a copy and paste of what they’ve responded with before. Even their responses to the overwhelming negative reviews are copy and paste. As someone who works in customer service, I feel qualified to say the type they offer is complete dog shit. At the moment I don’t want a refund, I want the items I ordered. Order number WBQDUS4154

Update: the company responded saying they take shipping delays seriously however, based on most of the other reviews I highly doubt that. Regarding an email, they didn’t send anything other than respond to the email that I sent them. In the response they just copied and pasted their previous message, offering no solution or answers to the questions posed. I stand by my review, avoid this company at all costs

2nd update: dress just arrived and it would be ridiculous to try and pretend what was shown on the listing was anything like what arrived. The only similarities are that it is a dress, it’s brown (not the same shade), and has pleats (not the same as the listing). The color, drape, and material are all not what is shown on the listing. The level of disregard and disrespect this company has for its customers is truly astounding

3rd and final update. They are only offering a $10 refund on a dress that is over $100 and I would pay to ship it back or a store credit. AVOID THIS SHOP AT ALL COSTS!!!!!

Ordered three items for a ball. Paid for fast delivery. Nothing recieved. No tracking number. No notification of dispatch. No emails. Only preparing shippment....since the day of order. No replies to emails. A lot of money for a scam. Avoid.

I ordered a dress and paid extra for expedited shipping. I got a confirmation email, as well as several promotional emails from them. It should have arrived days ago, but I never received an email that it shipped and the original tracking link doesn’t work. All of my emails to them have gone unanswered. I don’t think I will get the dress in time for the wedding I am going to, if ever. Don’t use this website it’s a scam!

I ordered a formal dress on 11th February, i received confirmation. On the 24th Feb I was told it had been dispatched via email with a tracking link. The link does not exist and if I look on order confirmation email it says my order is pending dispatch. My daughters formal is on 19th March. No one replies to my emails, message sent on their contact us form or Instagram messaging. I have also tried calling with no response. I have spent over £140 and can't afford to buy another dress. My daughter is so disappointed. Please let me know where it is or refund me so I can buy another one. I am appalled by this service. WBQDUK9578 is the order number.

I purchased a dress from Queendancer on 1/26/25 for $165, but I will never shop with them again. Before buying, I carefully reviewed their return policy to ensure I understood the process. The dress arrived on 2/19/25, and per their stated rules, I initiated a return on 2/24/25, providing photos as required.

On 2/27/25, they asked for photos—despite the fact that I had already sent them—so I resent the same images. Then, on 3/1/25, instead of approving my return, they offered me a mere $15 refund or a $20 coupon, insisting I keep the item. I reached out on 3/1/25 and again on 3/3/25 asking why they weren’t honoring their return policy, but I’ve received no response.

This company is clearly engaging in deceptive return practices. Their “policy” appears to be a meaningless formality designed to discourage refunds. If you’re considering a purchase, be warned: you may not get your money back, no matter what their website claims.

I want to give 5 stars because honestly this dress is beautiful! Great quality for the low price I paid! However, I’m a size 10 and it does not fit. Unfortunately I ordered the dress in early January and it took 6 weeks to get here and my event is 4 weeks away so I won’t have time to exchange it :(. Just hoping I can lose enough weight to fit in it but I really don’t think it will be possible! My advice to anyone wanting to order … order EARLY and definitely size up at least one size!

I ordered a size 12 dress which costed me 70£. However, I received a size M dress (clearly labeled on the bag) in which I obviously didn't fit. I measured myself before buying a dress and after I received it and based on their website size guide I should comfortably fit to size 12. When I emailed them about this they said that they sent me size 12 and it is just the bag that is wrong which is clearly not. I sent them measurements of the dress where you can clearly see that the size is wrong and they are still claiming it is right. They offered me 5£ for a 70£ dress! I requested to return it and they told me that I will have to pay for the shipping which is I don't know why because it was their fault. Also, quality of dress is awful. Please, do not buy from them. This company needs to be reported.

The site was easy to move around in. Great looking dresses. But I have not received confirmation on an order that I have spent over $700+ on. I sent a message to the service team and no response because I have a deadline on when I need the products. IF YOU ARE LISTENING, PLEASE LET ME KNOW!!

A brilliant selection of prom dresses to suit every taste. Love how easy it was to get a custom size. And very reasonable price 👍

It was such a scam. I ordered a dress for more than £100-120 and they never delivered or sent me my money back. I tried many times to contact them but they never replied.

This dress took a little while to be made and shipped but it was well worth the wait. It is gorgeous, well-made, and my granddaughter loves this dress for her upcoming prom. Thank you very much and Marin did an excellent job on customer service keeping me updated.

If I could give 0 stars I would. NEVER BUY FROM THIS COMPANY! They said 8-10 day shipping - yeah actually it took 2 months. And then all that for them to send me the wrong size dress. So, I wasn’t going to make a big deal because I was going to return it. I stuck to their return policy and emailed them to confirm that I could return it and sent pictures of how it was the wrong size. Their customer service is god awful. They answered me 15 days after I received the dress and said it is too late because returns are inside 14 days. But, that’s on them for not answering me on time! Then they tried to just give me 10% refund? Then they tried ghosting me, making me email them five times and having me wait a week. All that and they said I could get store credit if I return and I would have to pay for shipping?! That’s a JOKE. Why would I want store credit? NEVER buying from them again. It’s a scam.

I have purchased a dress, saying 8-10 days delivery, and the tracking system doesn’t work. Okay, I went to their website and my order says unfulfilled. It’s been a week and that status hasn’t changed, so I message them using their own form and nobody replied to me. I emailed them again a few days after, since they took my money but don’t bother to respond back to me, and haven’t heard anything yet. I don’t know what else to do and I fear it’s a scam and therefore I’ll never receive a refund or my dress.

i dont think this store is real.. i ordered my dress like 16 days ago and i didnt received any email!! i was texting but no respond and my prom is 28 february and now a dont have dress