⭐⭐⭐⭐⭐ I ordered my son’s pink prom suit online, and I couldn’t be more impressed. The quality was even better than I expected, and the colour was absolutely stunning. It fitted really well, loo... Voir plus
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Lisez les avis des autres
SCAM SCAM SCAM This is a total scam company. Not based in UK Product received is not what was advertised Sizings are poor Fabric disgusting and not what was advertised Refund for get about... Voir plus
Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a proc... Voir plus
DO NOT ORDER OFF THUS COMPANY MY ORDER GOT DELIVERED ELSEWHERE AND COULDNT GET A REFUND TOTAL NIGHTMARE LOST £130
1,9
Bas
255 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Appalling
Appalling! Don’t do it! I’ve spent a week emailing about a return and each time there’s a new question or stumbling block. I’ve been offered coupon vouchers three times and then more recently, do you want to return? What do you want to return? Please provide photos. I did all of this 6 days ago. There’s a 7 day return window which I will certainly miss. Now they want me to find a courier locally to send back to China. Not going to be worth the return. Just appalling. If anybody wants a 1920s style green flapper dress let me know!
7 juin 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. We apologize if you were not satisfied with our product and return policy. Since returns are expensive, we offer customers the option of a partial refund or voucher to keep the product. If customers still wish to return the product, we provide customers with a return address.
We have sent you an email so we can discuss this further with you and see what resolution we can come up with. Thank you for taking the time to share your thoughts with us. We appreciate your business and hope to have the opportunity to serve you better in the future.
Kind regards,
Queendancer Customer Care
Not a great experience
I ordered 2 dresses from this site. I wanted to return one but the address on the label does not exist.
I bombarded them with emails to do the return. It cost me £20 to return as took extra insurance as thought they’ll try & wriggle out of refunding. Think they got so fed up with me I got my refund, although did quote the section 75 act a few times!
5 février 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before.We sincerely apologize for the difficulty you encountered in returning the product.
We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. We would highly appreciate it if you could get back to us with your order information. Looking forward to your response .
Kind regards,
Queendancer Customer Care
Terrible quality dresses and even worse customer service.
I ordered a dress and it came with a quality beyond terrible. So I then contacted them and returned the dress. To which I am still waiting for them to respond to my emails and they simply do not. I do not recommend buying from this site do not waste your time.
9 mars 2024
Avis spontané
Réponse de Queendancer
Dear customer, we regret any inconvenience or frustration that your experience has caused you.
First, we checked and found that the previous staff did not process the refund for you because you did not provide the return logistics number. Please note that we need you to provide the return logistics number to track the shipment of the package.
Second, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kindest Regards,
Queendancer Customer Care
STAY AWAY
Please please do not order from here I have ordered a dress in April we’re nearly in June! paid extra for delivery they have lost my dress and I can’t get a refund extremely terrible customer service I wish I read reviews before ordering disaster company such a shame as they have lovely dresses and I would have been ordering loads. You will forever be waiting for your order and when you email them as they don’t have a contact number they will reply with ‘it’s out of our hands as the dress was sent’ they tell you to contact the courier company that don’t speak English as this is a Chinese website based in China they never answer the phone I don’t believe any of the good reviews do not order from here you will regret and you won’t even get your money back! Worse service I have ever received I’m still chasing them to get a refund but they ignore every email requesting a refund! They should be shut down do not buy from here
27 mai 2024
Avis spontané
Réponse de Queendancer
Dear customer,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent order. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Queendancer Customer Care
AVOID (wish i had read reviews first)
After i ordered i decided to google reviews as a friend asked did i not do that first… This was when i realised i would receive absolute garbage. So i proceeded to contact them to cancel my order to no surprise i heard nothing back. I paid extra for two made to order dresses that are clearly not made to order as they don’t fit. Over £200+ gone to waste and i’ve had to go and buy 2 more outfits as it’s clear by reviews you will NOT be getting any money back even if they are made to order and don’t correspond to your sizing you sent them. Also there website title said queendancerUK , this is false it’s not a uk company. Just Avoid this absolute sham of a company. If by some miracle the company see this and want to correct it and give me my money back reach out, as i see this review will also be sent to your inbox.
1 mai 2024
Avis spontané
Réponse de Queendancer
Dear customer, we are sorry that we did not receive your email. This may be a system error. We have reported it to the technical department and they will solve this problem as soon as possible.
We are so sorry to hear that you were disappointed in the fit of the custom dresses you ordered.Please note that custom dresses are not returnable or exchangeable. It is also listed on our return policy: https://www.queendancer.co.uk/pages/returns-exchanges.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kindest Regards,
Queendancer Customer Care
Wrong Colour! Not replying to Complaint!
I ordered a navy blue sequin dress for the Taylor Swift Eras tour. What arrived is a completely different colour to the photos online, it is neon-electric blue. The sizing is also off, it is much longer than it appears on the model and lager than it's apparent UK size so even with the strings fastened it is too big. I have emailed the company and contacted them via their website but have had no response. All I keep getting is more marketing emails. Not at all worth the money.
16 mai 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. We are sorry if our products and customer service did not satisfy you.
We have sent an email to you with some compensation for you. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.
Kind regards,
Queendancer Customer Care
Good at taking the money bad at refunding
Item has eventually arrived...this company kept me hanging on waiting for an overdue item to arrive, I had requested a refund a number of times before the item had arrived…they choose to ignore my request. I had paid extra to receive the item express delivery, they took the money and delivered it 11 days after. I am still awaiting a refund. Don't buy from this company!!
3 mai 2024
Avis spontané
I wish l could give them a 0
I wish l could give them a 0
I wish l saw all of these reviews before I ordered a jacket to go to my mother’s funeral. I’m so disappointed. I can’t even begin to tell you how I feel. £98:90
According to them no one emailed me to say that they had my jacket at Royal mail. I sent them several emails with my phone number on it, not one phone call did I get the next thing I know is that the jacket is on its way back to China and I always make a point Not to order anything from China because one there clothes crappy!!
I tried to get in contact with them. The number does not work. I am begging you before you buy anything from any of these companies read the reviews. I really wish I had read the review before I bought this jacket still haven’t got my money back .
Something needs to do done about these scammers, the clothes looks so beautiful so beautiful they tell you that you’re gonna get your item in 10 days, 20 days and then they had the audacity,
to say they are sending back the jacket 🤷🏽♀️
I kept sending emails now they are saying that it’s on the way back to the sender. How can it be back to the sender when they did not even get in contact with me?
5 mai 2024
Avis spontané
Wish I could give a zero
Wish I could give a zero. They need to be put out of business. Ordered two dresses, tried to return one and they continue to write garbage emails asking for a photo. Their return policy is on their website and it's a flat out lie. It's a scam. Do not order from this site. I wish I had checked Trust Pilot before ordering.
11 mai 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I would prefer to give it 0 star…
I would prefer to give it 0 star rating. I ordered 3 dresses and picked the best one. I’ve tried to return the other 2, but the company just will not answer my email with how to return. Instead they keep sending me more emails thanking me for ordering again! Absolute scam. I’m now stuck with 3 dresses! Do not use this company.
6 mai 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Don’t use shipping from china
Dress never arrived. Read information on site and thought it was coming from uk, but from china. Don’t order from here
2 mai 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Absolutely terrible
Absolutely terrible, dresses never even arrived and trying to get a refund is a joke. AWFUL AWFUL AWFUL DO NOT BUY FROM THEM.
10 mars 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
AWFUL CHINA BASED COMPANY - READ ALL REVIEWS
PLEASE avoid this company like the plague!!! They are a total scam. They have a dot co dot uk address but are completely based in China. My daughter ordered from this company for a ball she was going to. She placed the order and paid the money. She never got an order confirmation email or a shipping date. She emailed them without getting a reply. She then asked for a refund. They then emailed saying they couldn’t refund as the dresses had already been processed for shipping. The dresses arrived but too late….my daughter then went to send the dresses back but guess what…you have to take a picture of each item, email them to say you are sending the items back then, once received, they then decide if you are entitled to a refund. If they do decide, they take the £10.00 delivery charge off (fair enough) but a further 15% restocking fee for up to two items and a whopping 30% restocking fee for 4 items or more.
How OFCOM allow them to trade is beyond me.
PLEASE AVOID
25 avril 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Dreadful dress
Wish I had read the reviews before I ordered from this company ! It arrived longer than 8 to 12 days I had thought because it said UK it was from England but no China ! It arrived in a torn plastic bag considering it was £130 dress! No way was it a size 16 and trying to return is a joke ! Do not order from this company dreadful !
23 avril 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Complete wrong colour and no response!
Ordered a dress which came after about a month! When I opened it, it was the complete wrong colour. So I tried contacting them at least 3 times, to which I had no response. Thoroughly disgusted. I have no prom dress and I don’t have enough money to buy another.
19 avril 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I ordered my prom dress 3 weeks ago and…
I ordered my prom dress 3 weeks ago and it just arrived, I opened the packaging to find a tacky dress that felt like Christmas tree tinsel with the wrong sizings and the complete wrong colour. I am distraught and after reading these other reviews I can tell my return experiences are going to be just as bad. PLEASE DO NOT BUY FROM THIS COMPANY
15 avril 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Terrible experience with this company
Terrible experience with this company. I’m so annoyed I didn’t look at the reviews before ordering from them! Dress arrived weeks later than expected - I had to email them to ask where it was! Also it does not match the sizing details on their website and also looks cheap and nasty compared to the pictures on the website. I have emailed them to ask how to return the item and there has been several emails back and forth weeks apart as they take so bloody long to reply and I am still none the wiser as to how I return except that I have to pay postage and that they are based in China! I’ve asked for return delivery address details but they still won’t provide them and I just know it is going to cost me a lot to return the horrible item! Do not buy from them - you will waste your money and your time!
14 avril 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Do not use this company
Do not use this company. I just wish I had read these reviews before placing my order.
Delivery marked as delivered however it wasn’t.
Company not willing to help. As they stayed. Once it’s left us it’s your problem.
No prom dress , and 130.00 down.
I didn’t realise this was not a uk business or that they use non uk delivery systems. Very disappointed
9 avril 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I ordered a dress which took way too…
I ordered a dress which took way too long to arrive and when it finally did it didn't match the sizing on their website so is too small. I'm now trying to return but they aren't replying to my emails. Such a waste of money and I'm so cross that I didn't check the reviews.
Like someone else said I thought it was a UK based company, they are very misleading.
Because of the delay in shipping I tried to cancel my order but they said as it was more than 7 days they would only refund the shipping costs - even though the delay was in their side.
Please do not buy anything from them!
Will be contacting trading standards if I don't hear from them to get their website taken down.
8 avril 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
This is a follow up to a review that id…
This is a follow up to a review that id already posted. After emailing the company every day for 2 weeks demanding to get my dress. I finally got a dispatch notice. The dress arrived today and even though it is the same dress that was ordered it hasn't been custom made as I ordered and paid extra for. I think they just got sick of me hassling them and sent one off the peg. It's obviously not fit for purpose as my daughter would need to be at least a foot taller to actually wear it. Can't return it because they claim it's been custom made.
6 avril 2024
Avis spontané
Réponse de Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
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