Quick Man and Van Avis 804

Booked a van ages ago for my move today 28th October. At midnight I received an email to say my driver couldn't do the job and they had replaced him with another driver. My van was booked for 11am and no one turned up. I contacted the driver who said he couldn't be there till 12.15 with no explanation. I then called the number on the website for what I assume is thier head office. The lady I spoke to told me it was too short notice to get another driver so we had to wait even though we had to be out of our property at 12. The new driver then called me to say he was sending someone else as he wouldn't make it for that time. The person he sent was extremely helpful and polite and we can't thank him enough for his help. However an already stressful situation was made even worse by the terrible customer service received. I requested my deposit back, she told me she would speak to her manager and call me back... I'm still waiting for that phone call.

Conmen. They mislead me by their services and stole my money. I cancelled within 7 days and they wouldnt do the right thing and wont give me back a refund. They were rude on the phone and on email. You've been warned they are without question the worst company I have ever dealt with

Easy to book, clear costings, reliable and trustworthy.

I used this at short notice and the service was amazing. An extremely helpful driver arrived the following morning and took the stress out of moving. Highly recommended.

Very polite and helpful. He made a second trip even though we booked only one as there was more stuff than we anticipated to move. I'd definitely use him again if I need a person and a van.

HORRIFIC. Avoid at all costs. Cancelled 1 hour before moving. No replacement. No apology. Rude customer service. No solution offered and hung up on me. Pay more and avoid this terrible company. I am sure the positive reviews are likely paid reviews. AVOID!

In response to the reply: the customer service on the phone was dismissive, combative, offered no apology, professionalism, empathy or solutions.

It was also revealed that the van hadn’t confirmed two days prior as expected, and they left it to one hour before booking to let me know.

I saw the bad reviews before booking but as the responses on here seemed empathetic and accountable I chose to go ahead anyway.

BUT the responses on here are by no means a reflection of the customer service you will receive from this company if something goes wrong.

If you want to gamble with your moving day go with this company, but if you want a service you can reply on, go else where or book a Hertz 24/7 instead.

Okechukwu helped me move flats today and made the process stress-free! He was efficient, friendly, and even helped me move everything down three flights of stairs in the pouring rain! My boyfriend was there to help him load the van for the first hour, and then Okechukwu and I finished the rest of the move and unloading at the new flat together. I booked two hours, and we finished within the booked timeframe, with a bit to spare.

I was anxious since it was my first time moving without parental help, and I had quite a lot of stuff (and I’m not particularly strong, haha), but Okechukwu's positive attitude and helpfulness made a huge difference.

He let me ride in the van to my new flat and shared fascinating stories about his background studying geology! Highly recommend Okechukwu if you're looking for a respectful and friendly mover.

Too costly for me - price of £117 for a round trip of 22 minutes to collect and deliver a 3m worktop

Can't comment further as I did not proceed

The team we choose is good. Arrived on time and organised work. Ease communications.

Yes I did book for a 2 hour slot, but that does not mean that they should arrive almost 1 hour late. According to the driver (Mr K) the disrespectful company that didn't understand my complaitnt and why i was asking for compensation, even though I made this very clear in a lengthy initial email to them, there was a misunderstanding on my behalf, of the type of service they offer, which is that the driver can arrive at any time, meaning I had to start the job myself and ending up doing about 70% of the moving job myself, to be gaslit by being told I am taking up further of their time by raising this concern and asking for a discount because I did not pay for 1 hour and half a job and an attitude after I brought up my concern, but that it was still within the scheduled time at that, I did not complain to them when they arrived and I even continued to help move things into my destination, regardless of the tardiness, only to get wrongly accused and have the police called on me for apparently "not wanting to pay"?! When all I asked for was a discount, which still wasn't as big an amount as I should have asked for, considering the circumstances! I said I would pay and I didn't even get an apology at that. They caused me such a distress and the company didn't help either, not understanding where I was coming from. I paid the man, knowing he still did the job he had to do. But I am very unhappy with the interactions of today from both them and their company. Unless you want someone seemingly always late, who blames you for something you did not do and for taking up theirs and their company's time (as I should do, because I have paid for that time and service!) Then don't bother using this driver or this service.

In response to their response: But the efficiency of the service is made void when you are booked to be there at a certain time and arriving almost 1 hour late is unacceptable. As it could have ended up going out of the booked hours if I had not taken it upon myself to do the work in the beginning, as a matter of my own time keeping urgency. And I would have been even more upset if I had to pay them for extending the time outside of what was booked. Being late and making someone wait, when they could have other things to be doing is inexcusable. And I DID NOT say that I would not pay them, I continously asked them to understand where I was coming from and to discuss a discount when they initially said they would not accept one. And until I said I would call the company about this, as I was advised by YOU guys to ask for a discount from them first, regarding their tardiness, I was met with a gaslit comment of saying that I was waisting their time and that I should not be compensated for their lateness and their lack of help at the beginning, all because they did it during the time it was booked. It took me 30-40 minutes to move everything BY MYSELF, up and down 2 flights of stairs!! And I paid for the additional help! It all makes no sense to be told that and this time with your response that it is unreaosnable, when I had every reason to escalate it the way I did, in all fairness and rightly so. I said I would pay but I wanted to discuss a discount that made sense. What they asked for did not make sense, so we sat it out. They realised they were in the wrong and ridiculous for calling the police, so that is why they ended up trying to compromise and discounted more than they were willing to. And they did not apologise nor offer a refund. I will not accept a wrongly accused judge of my character when I was NOT the one in the wrong. I would not recommend this driver or this service.

Great stuff, had to move on a short notice, Karan siva the driver was amazing, thanks for making my moving day less stressful

Excellent experience! Book Andrii

I asked for a quote for a medium sized van for half an hour to move a two seater sofa with one flight of stairs at one end. The distance was a 7 minute drive according to Google maps and the best quote was £175 with a £150 deposit. The next was £200 and something laughable. I only went on to compair to the previous site which quoted £60. I know which I'll go for.

We were getting on so well, I booked with this company three times. The removal businesses are hardworking and professional. I gave two companies five stars. However, I would be forced to give the management one star. The quality of customer service is poor and if you make a complaint, you could find a paid up booking cancelled on you last minute out of spite as I did.

Our driver, Karan, turned up bang on time, immediately easing any anxiety we had. He was very polite, helpful and fast. We'd definitely recommend him and Quick Man and Van based on today's experience!

Good and reliable service. Driver was very helpful and timely. Easy and efficient reservation process even last minute.

Excellent service. Will definitely use them again.

Rubish and disrespectful,with the customer,I had big personal issue,and I can't go ahead, with the appointment I booked , I asked them for just, change for another day.They said, I have 2 option, or lose my refund,or still with appointment.The don't have any consideration with customer, the just want the money, and leave the customer, frustrated and dissatisfied, run away from this company,useless scam company.

Moreno was very helpful with moving my things. Good communication throughout, he was on time and packed everything well. It was also easy to amend my booking to a different time.

great experience. on time and really helpful