Quick Man and Van Avis 804

TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

I paid for the medium van with help of the driver and one floor although its only 3 steps to the front door seen that I live on the groundfloor .I did most of the work, he only came up those small 3... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Cannot recommend Quick Man and Van enough! This is the second time we have used their services for moving house, and won't be the last. Their platform is super straightforward to use, with lots of inf... Voir plus

Noté 5 sur 5 étoiles

I'd highly recommend Dumitru Florin, 10/10. We moved our house from kettering. He is very professional, organised, friendly and humble person. I felt as if i know him since many years. It was... Voir plus

Noté 5 sur 5 étoiles

I made a last minute booking to hire a small van with a driver. The company dealt with the booking straight away and efficiently and I was assigned a driver, Oleksandr Vasyliev, who turned up on time... Voir plus

À propos de l'entreprise

  1. Entreprise de livraison
  2. Coursier

Informations provenant de diverses sources externes

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

804 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 71 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Pay extra and go local. Avoid at all costs

Avoid at all costs

I booked a few days in advance and recieved a confirmation of my driver. Called him to confirm few days before and he confirmed. On the day he never turned up and wouldn't answer my calls. Called customer service they were unaware. Called 4 times and they say oh his van isn't working and I can cancel. They could not guarantee me a replacement driver at all and said they would call me back. Instead i had to call them back. Avoid these lot at all costs. When you speak to them you will understand. They are not worthy of a star . They lack simple acumen and don't take into consideration everyone's circumstances instead decide to refund you. No compensation . Because of them I had to fork out more as needed to move on the day of booking.

19 janvier 2025
Avis spontané
Logo de Quick Man and Van

Réponse de Quick Man and Van

We sincerely apologize for the inconvenience caused on the day of your booking. While we understand your frustration, we’d like to clarify that we did offer a replacement driver later that day, but this was not suitable for your schedule. The van breakdown was an unforeseen issue beyond our control, and we promptly issued a full refund as we could not meet your timing requirements. We regret the impact this had on your plans and will continue working to improve our processes to better accommodate unexpected situations in the future.

Noté 5 sur 5 étoiles

I would like to thank Chirag Dalal for…

I would like to thank Chirag Dalal for his exceptional help on 23/12 this year, he took over the move at the last minute and came through like a true professional. Nothing was too much trouble and he kept to my schedule so well. Thank you Chirag I really am pleased with your help.

23 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Really helpful

Adam Gutteridge helped us move our belongings out of storage and he was fantastic. Unfortunately due to the council messing me about I had to change the date and times but he was so accommodating. I would definitely recommend this firm and definitely Adam

11 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Experience

Have had nightmares with man with a van companies in the past. This was perfect. Syed was great and helped me load and unload the van.

9 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Bilal Driver

Bilal was very helpful, friendly and professional. He helped me for the moving on 6/11/2024. He arrived on time and everything was stress-free and smooth. Thank you again my friend.

6 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Hired Lewis Removals

Hired Lewis Removals - damaged several of my items with scratches on furniture, broken luggage, and damaged a piece of furniture I could not use again. did not respect the items when loading and unloading (velvet sofa dragged on his van floor). left cloth items in the rain whilst unloading, did not care about items falling to the floor.
The driver himself is not agile to be completing a move, I did a majority of the lifting down 3 flights of stairs, found him to complain quite a lot and simply could not cope with completing the move. Mentioned several times I should've hired a helper - despite mentioning the details of all items of the move, the number of stairs prior to booking. He should have just cancelled the booking instead of agreeing and complaining so much, and doing such a poor job. Would highly recommend to avoid Lewis removals!

12 octobre 2024
Avis spontané
Logo de Quick Man and Van

Réponse de Quick Man and Van

Thank you for taking the time to share your feedback. We genuinely regret that your experience with Lewis Removals did not meet your expectations.

We acknowledge that the driver admitted to breaking a leg from the coffee table, and he offered to compensate you on the spot, but you declined. Regarding the broken handle on the old suitcase, the driver used the handle in a normal manner, and it broke due to the weight inside. The driver mentioned that you assured him not to worry about it at the time. However, we understand that feelings can change after the move, and we respect that.

It's important to note that you refused compensation on the spot offered by the driver and we received your damage claim 10 days after the move. As outlined in our terms and conditions, any damage claims must be made within 24 hours after the move to be eligible for compensation. This is to ensure we can address the issue promptly and make a claim with the insurance provider if needed.

We also understand your concerns about the physical assistance required during the move. While we strive to accommodate as much as possible, certain items, like a large velvet sofa, typically require two people for safe handling. Our drivers do their best to manage with the help available on-site, but they may suggest additional help if they find it challenging to move items alone.

Regarding your point about booking based on a list of items and stairs, we cannot physically assess every job in advance, and we rely on customers to provide an accurate description of the move. Our terms and conditions state that it's the customer's responsibility to ensure sufficient manpower is available for handling the items. If the job is beyond what a single driver can manage safely, the driver has the right to suggest additional help or, if necessary, cancel the job. However, this does not waive the payment obligations, as per our policy.

We appreciate your feedback and will continue to work on improving our services. If there’s anything further we can assist with, please let us know.

Noté 5 sur 5 étoiles

Very good experience with the driver…

Very good experience with the driver and his helper.
They arrived 15 minutes late but the driver call me and told me is on the way and wasn’t his fault for the late time completely understand.
Thank you!

25 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

My experience was very good.

My experience was very good.
I had a booking with 2 helpers they are very professional and helpful arrived on time and helped me even to dismantle the bed and they used blankets to protect my stuff.
I will definitely use the service again and I already recommended to my friends.

29 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Quick Man and Van

Although the driver arrived late, (this was due to being stuck in traffic), he did let me know his expected arrival time and duly arrived at that time. Once he was with me, he was very helpful and efficient and got the job done. I'd definitely recommend Andriy and would use his services again.

27 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Never use this company!! Nightmare!!

Absolutely the worst experience my family had with any Van company. I will never ever use Quickmanvan again, I will also tell everyone I know to never use this company.
I had booked an appointment with one specific driver at 10am. He never turned up and there were no updates from him nor the company. We called the first driver several times and no response.
We then called your company and you sent another driver at 12pm who was tremendously slow. We saw him standing and doing nothing and he told my younger brother my family had to bring the items down by themselves. My dad with his injured leg, and younger brother was forced to help him with all of the items and did a lot of lifting.
We were quoted 90 pounds on the website and the final price despite the delays on your end was 174.
This has brought a lot of undue stress on my sick mother and father.

30 octobre 2024
Avis spontané
Logo de Quick Man and Van

Réponse de Quick Man and Van

Thank you for sharing your experience with us. We regret any inconvenience caused and would like to address the details.

Due to a technical issue with the originally scheduled driver, we promptly arranged for a replacement, which unfortunately delayed the start time. The replacement driver brought a larger van than initially booked to accommodate the unexpected volume of items. This larger van, nearly double the capacity of the originally scheduled medium van, required additional loading time, adding approximately an hour to the move.

Additionally, our team noted the presence of four flights of stairs, which necessitated extra time and effort. As the load was greater than anticipated, your family’s assistance in moving larger items helped speed up the process.

The final cost reflected these additional requirements, including extra labor and time. We hope this clarifies the circumstances and thank you for your understanding.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus