Quick Man and Van Avis 804

I cancelled 2.5 hours prior due to a change in circumstances - no refund provided at all, even a partial refund (my advice - don't pay the full amount upfront).

They messed me around last night being passed from driver to driver as they kept cancelling on me, wasting my time as I had to chase them.

When they emailed this morning to ask why I'd cancelled - they explained its their cancellation policy and wouldn't budge. Also wouldn't apologise for the poor service and my time wasted yesterday. Avoid.

The driver was such a superstar, he was really early in arriving and he didn’t waste any time, packing and loading all my belongings in a fraction of the time. In the end he was done with over an hour still to spare. I was happy with the overall service.

Driver turned up over 1 hour late, with no prior warning (10 minutes before the booking started he called me, when I was already at our storage unit). I asked for a refund for the 1 hour I paid of service that I didn't receive and the customer service has been horrendous. They claim because they sent another driver with the original driver it rectified the situation, except I was having to run with my belongings to make my booking slot in the loading bay in my new apartment because the move had to be done in effectively 45 minutes. Second guy was useless, and I did the majority of the lifting and moving myself. Avoid. Avoid. Avoid. Cheeky and rude customer service. Plenty of other services in London who actually care about their customers.

Thoroughly recommend this company, site was easy to use, lots of choice, follow up prompt & was informed straight away of a change. The driver Danico was on time, efficient, helpful & charming . All together a great service & have already recommended them to someone & will use in future

Very easy to use platform. Very competitively priced. Great service from the man with a van. Definitely recommend

Excellent service

Excellent service, very friendly and helpful
Would recommend

Fantastic, they made moving really easy. I messaged to say I was ready early in case they were free to come earlier than booked - they were already waiting outside! Very prompt, friendly and courteous. They took care with all of my stuff and were very efficient and relaxed. I'd definitely use again!

Quick, Efficient, Polite. 5 star company and with no hesitation would use again.

UPDATE: In response to the management's reply to my initial review below. I called the driver the evening before to ask if I could delay the time by one-hour as I was informed there would be a football match on near my drop off location. The driver told me HE would get in touch with the office and let me know (I wasn't aware of their office hours). I didn't hear back right away so I sent an sms a couple of hours later asking the driver to confirm. His response was "Sorry I won't be able to change time sorry". I responded with ok, thanks, "we will just need to move quickly between 10 and 11". This was in anticipation of avoiding traffic. There was absolutely NO confusion after being told the time could not be changed (I have records of the sms exchange). When I called the office in the morning after the driver didn't turn up, I was already outside with 300kg worth of boxes. And I had to wait for the staff member to get back to me, firstly while she called the original driver, and secondly to arrange a new one -- all of which took around 40 mins, including having to then push all my boxes back inside the building and going back and forth. You should be ashamed of yourselves lying about what happened and trying to protect your driver who failed your company, particularly as management didn't even speak to me directly while all of this was going on. Absolutely terrible customer service. I would strongly advise not to use them- especially after the lies they are telling to cover their backs. Profit before customer service.. not on my watch!
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Absolutely terrible service. The driver never showed up and I was left waiting outside for 40 mins, in the cold, with all my boxes. The driver didn't answer my calls or text messages either. The company didn't offer any compensation for the inconvenience and I had to wait an hour and a half for another driver. I do not recommend them at all!

Really, really appreciate the help and quality of service - quick, friendly and efficient. If / when I have to move again, I will definitely consider using the same.

It was super easy to book - a lot of vans and drivers available, you can choose whichever one you like. I received the confirmation immediately which made me at ease. The price is significantly lower than most other moving companies. The driver was helpful, the van was clean and well kept. The cost breakdown is explained properly and with the confirmation you get the drivers contact details so you can communicate with them on the day as well. Really amazing service especially considering the price.

Reliable, punctual, friendly and professional service, starting with the online booking process to moving your property. Thanks

Hamid arrived in time, collection and delivery was professional, I am very happy with the service.

Easy to get a quote off van sizes and prices available for my chosen date and time. Original man had trouble on the day but I received an email telling me this and that a replacement had been sorted and would arrive at my chosen time and place, which he did. The man was friendly and nice. Very helpful, day went smooth. Thank you

Siva was fantastic. He arrived perfectly on time, had everything we needed to do the move, had a large & clean van, and he was friendly, experienced, and professional.
And he's cheaper than many of his competitors!
I've sinced engaged him again to help me with another move, and he was as brilliant the second time as he was the first.
I would totally recommend Siva for all your moves, he's awesome.

Booked a van and two movers on 23rd Jan for 12pm today. They cancelled at 11am. No drivers in the area so the move was cancelled. No apology, no offer to reorganise for another day, no help at all.

Siva arrived right on time and was so helpful and kind, it made the whole moving process an absolute breeze. Thank you!

The whole service from booking to completion of the job was excellent. They took care of everything and the speed with which the whole job was done was incredible. Definitely highly recommend

This was a great experience, made my moving house very fun. Driver was super anazing