Quintain Living Avis 

I would strongly advise against renting with Quintain Living. My experience has been nothing short of horrible. The staff are completely incompetent or unreachable and constantly try to overcharge for the most ridiculous things. Even worse, they seem to think it’s acceptable to enter your apartment without notice, which is a total invasion of privacy and completely unprofessional. For the price they charge, you would expect basic respect and proper management, but instead you’re left frustrated and disappointed. I would never rent from them again and wouldn’t recommend them to anyone.

Really well placed accommodation lots of facilities, safe and friendly atmosphere. Ken was super helpful and accommodating!

Experience is very friendly and insightful with great thorough detail and care from Jo and Anne. They are amazing.

Enjoyed my stay, massive thanks to Ken and the team who has been very helpful with the move-out process.

We’re so pleased with the service at the apartment—the staff genuinely care and help residents.

We initially had a small issue due to the Immigration Act 2014, which requires all tenants to complete Right to Rent checks together before collecting keys. Since my flatmate and I couldn’t all be in London at the same time with our documents ready, we were stuck. But Julia Whyte came up with a smart solution: we signed an addendum, and it worked perfectly.

Julia is amazing! She patiently guided us through the complex legal process and explained everything clearly, especially helpful for foreign tenants. She’s a true problem-solver—thank you, Julia!

We very much enjoyed the experience of visiting the Quintan locations. Kumar was very professional showing us all the available options trying to find the best solutions for our budget, proving patience and understanding of our requests.

Ken at the reception is absolutely outstanding! From the moment I arrived, he made the check-in process smooth, quick, and stress-free. He always greets with a warm smile and goes above and beyond to make sure everything is taken care of. His professionalism, patience, and willingness to help in any situation truly stand out. It’s rare to find someone so genuinely committed to ensuring guests feel welcome and valued. Every interaction with him has been a pleasure, and he has made my experience here even better. Thank you, Ken, for your exceptional service — you are a true asset to the team!

Kumar was an amazing host from the viewing to finalising the contract and move in. It was so seamless and welcoming.

Got a flat in madison with the help of KUMAR M was a great experience!

We had a lovely experience with Kuman M. He helped us find the perfect flat that fits our preferences and budget perfectly. He explained everything so patiently, perfect example of top-notch service

Venue was amazing, views absolutely spectacular.
Management was excellent and handled the day so well.
I loved the caravans, it made my day.
Would definetly recommend

I lived at Quintain Living’s Ferrum building for five years. For the first four, while there were occasional issues, they were dealt with quickly and respectfully. Unfortunately, the final year was a very different experience.

As soon as we renewed, problems began. The rent figures we were quoted were wrong, which led to four months of unpredictable charges. Emails about this were ignored, and a promised option to split rent evenly between tenants was later refused without explanation.

We were without hot water for three weeks in November, and maintenance requests went unanswered. Someone eventually contacted us six months later to ask if the issue was “still ongoing.” Furniture provided had clearly reached the end of its life. While I was initially told this would be handled, I was later told I’d need to pay for replacements myself - which I believe conflicts with Quintain’s responsibility to maintain provided items in a usable condition. By the time I moved out, nothing had been resolved.

Utility bills are paid in advance, with reconciliations handled quarterly. At the time of moving out, I was owed £115.57 and was assured it would be refunded. A year later, it still hasn’t been paid.

When renewal came around, I was quoted a 27% rent increase, even though similar units were available for much less. When my housemate moved out, I couldn’t find anyone willing to take on the inflated rent and had to leave my home of five years.

After moving out, I was charged £231 without any notice. I had requested to be present at checkout, but this was ignored. I disputed the charges and Quintain agreed to refund me. That was 12 months ago. I’ve chased multiple times, been given multiple apologies, even been asked repeatedly for my bank details, but I am still owed £346.57 today.

My emails go unanswered and my money remains unpaid. After five years, this is an incredibly disappointing way to be treated.

Renting from Quintain has been an excellent experience. They are always approachable, kind, and genuinely attentive to tenants’ needs. Whenever I had a question or required assistance, the response was not only quick but also thoughtful, which made living here very comfortable.

The property has been kept in great condition, and it’s clear that Quintain staff members take pride in ensuring a safe and welcoming home. I’ve really valued how easy communication has been and how smoothly everything has been managed during my 4 years of tenancy.

I would gladly recommend KEN (Quintain team member) to anyone. He is a dependable, considerate, and professional who truly makes the rental experience a positive one.

Came to do a job at the Robinson, the front desk team and Ken were very helpful.

Everything is awesome especially ken helped us everything.

I love the resident team. Everyday there are at least two staff working in the reception. Everytime when I need them, they provide prompt help to me. Especially thanks to Ken, he is always smiling and patient to provide us help.

I stayed in Quintian Living for a year and had a terrible experience when moving out. We left the apartment cleaned and in the same condition as when we moved in, but they tried to charge me over £400 for “cleaning” and normal wear and tear. What makes it worse is that their own move-out report compared against the check-in inventory showed these issues were already present when I moved in.

On top of this, they owe me £150 from a supplies reconciliation, but instead of returning it, they are insisting I owe them because of their inflated charges. After speaking with others, I discovered this seems to be a common practice — many tenants are hit with the same £400 bill when they leave, regardless of the property’s condition.

This approach feels dishonest and exploitative. I would strongly caution anyone considering renting with them to be very careful and document everything when moving in and out.

Imagine paying more than £30,000 for living with mice in zone 4. Or even better with dogs pee all over your place?

Don’t worry! Management team will do anything so you won’t even sign new rental contracts.

Unresponsiveness will start with your moving day- I waited for 1 hour to someone come and open the door (reminder I was moving so it means I rented man and van and no one reimbursed me waiting time) in a service that they are selling like 24/7 concierge + I have date/time approved.

Then while living be prepared to buy extra poo bags if you are a dog owner as somehow residents don’t like to pick up shit after their own dogs and you don’t want yours roll out in someone’s. This case was escalated 12 times and you know what they did- put an extra sign please pick up 😂

Then each month you have several issues with WIFI so be prepared not to be able to work from home/coworking as they’re promoting it.

If you have windows looking to the stadium be prepared to hear screams/yelling/puking in events days so always choose the garden. Plus you will always have people smoking under your windows and concerns regarding that are not met.

But my favorite part so far is living under neighbor who is dog sitter and has millions of dogs who are peeing from their balcony and you will always have the best smell even inside your flat. Management won’t even reply to your emails and answer your calls like living in dogs shit (yes, sometimes those poor dogs have diarrhea) is totally normal to them.

Good luck to everyone who ever checked the place to rent here

I booked my wedding event in Quintain Living (Robinson South) and OMG, what an outstanding experience and eventful day it was. The lovely management (Karolina) dealt with all my queries, making sure I had everything I needed and went about and beyond. From their roof terraces, to podium areas and general social spaces are just mind blowing. Quintain Living is a quality development business for high quantity living spaces, and is a must see for yourself. I am very impressed.

The building is very nice, clean, and well maintained, which makes it a lovely place to stay. My time here was short as I was looking after a pet dog, but I really appreciated the support of our concierge, Kulsum. She is very helpful, friendly, and always ready to assist. Her presence truly added to my experience and made my stay feel comfortable and welcoming.