Quintain Living Avis 

I moved to Ferrum in September 2025 and overall I’ve had a very good experience living here. The building is well maintained and the facilities are nice and easy to use.

I’ve also had good experiences with the reception and maintenance teams. Whenever I needed help, they were friendly and sorted things out quickly. I’d especially like to mention Emma, Mani and Joanna, who have all been really helpful.

So far, I’m happy with my decision to move here and would recommend Ferrum to others looking for a place in the area.

The team at The Robinson are always very welcoming and helpful when I need assitance in the area. Greață building!

I’ve lived in the building for 2 years now and have enjoyed it very much. Recently, Jayvi has helped my partner and I out which is why I’m writing this review. She was so helpful and responsive. We went to speak with her and as promised she emailed the next day with everything we needed.

All the staff are lovely and we very much appreciate Jayvi’s help. It’s nice to see her smiling face at the desk. I feel like London is so lonely, getting greeted by her just makes you feel at home. The building is secure and kept clean. My partner and I love living here with our cat.

The flat itself was lovely and genuinely felt like home for four years, but unfortunately the move-out experience with Quintain Living was extremely disappointing.

As soon as we handed in our notice, the treatment we received changed completely. Communication became difficult, and we were presented with a long list of charges that felt both inflated and deeply dishonest. Despite leaving the property in a great condition after a long-term tenancy, Quintain is currently attempting to deduct over £900 from our £1,000 deposit. Despite their own check-out report rating rooms as “Good” and showing only normal wear and tear.

Concerningly, after speaking to others and seeing similar stories online, this does not appear to be an isolated incident. It feels like standard practice rather than a genuine assessment, completely overshadowing what was otherwise a good living experience.

Since this experience, we would no longer recommend Quintain to anyone else and strongly advise any future tenants to document everything and be prepared to challenge deposit deductions.

Madison is absolutely great! Ticks all the boxes for us. Jayvani is a star, always helpful and too kind.

Moved into Quintain in late summer. Jayv helped make the move in process was so quick and seamless without any issues.

I am moving to Quintain Living in Jan 2026 and just completed my booking. I want to give a special shout-out to Sofia, Sahl and Kyle for being so supportive throughout the process.

Dealing with paperwork and international payments from China can be complex, but the team made it transparent and efficient. They were very patient with my queries and quick to resolve all the trivial issues. Great customer service so far!

Staff is very good

loved the entire process of referencing and i am a huge fun of quintain living.

ms patricia in particular made my experience extremely seamless. she is extremely kind, communicative and prompt. i would def recommend quintain living to others !!

I’ve lived in this building for around two and a half years now, and I honestly can’t speak highly enough of the team here. From day one, they’ve been consistently friendly, welcoming, and incredibly supportive, they truly go above and beyond to make this feel like home rather than just a place to live.

A special thank you to Maria, who has been absolutely outstanding. She is kind, professional, and genuinely cares about the residents. Her support and dedication have made such a difference to my experience here, and she always goes the extra mile with warmth and compassion. Because of her, this building really feels like somewhere I want to stay long-term. I genuinely can’t imagine living anywhere else.

I’d also like to mention Shane, who has always been helpful, approachable, and friendly whenever I’ve needed assistance.

The whole team creates such a positive, supportive atmosphere, and it’s rare to find that level of care and consistency. Living here has been a wonderful experience, and that’s entirely down to the people who work so hard behind the scenes every day.

Thank you for making this such a great place to live.

I want do say thank you to Maria on Madison! She is so helpful, lovely and she always care about the residents!! Tks Maria you are amazing!!

Great building, the team is really helpful and amazing (especially Maria). Its safe environment with a lot of facilities and amenities nearby. Its just 5 minutes walk from London Designer Area

Lived in Maddison and had a great experience. First ones in the building, great staff and good amenities

I’ve been making deliveries around Wembley Park for sometime now. Whenever I come to the Madison building Shane, Noemi, Maria and Jayvi are a pleasure to see, always with a smile on their faces and making everyone feel welcome.

The building itself has a very unique and likeable look to it and smells amazing. Recommend this place

Ken at the reception was really very helpful, professional and friendly. Ken actually made everything smooth and easy!

Stay was outstanding, faculty was really helpful and good. Whatever was accordingly our expectations….. recommended 👍👍👍

We’ve been living at Ferrum with Quintain Living for four years now, and our experience has been consistently excellent. The building has a unique loft-style design that immediately stood out to us — it feels modern, warm, and really well thought out. The furniture provided (from John Lewis) is high-quality, durable, and far better than what most rental developments offer.

Our apartment has a fantastic view, which has honestly been one of our favourite things about living here. It makes the space feel bright and open year-round.

The residents’ team has also always been incredibly supportive. A special mention goes to Michael, who has been exceptionally helpful, professional, and patient throughout our tenancy and especially during our recent renewal process.

Overall, we highly recommend Quintain Living and the Ferrum building. It’s been a great place to call home.

My experience with Quintain Living has been nothing short of frustrating. They present themselves as transparent and tenant-friendly, but the reality is very different. The team often makes claims that don’t match the tenancy agreement, and when questioned, they become dismissive and borderline threatening. For example, they insist you cannot pay by credit card even though the tenancy agreement clearly states otherwise.

They also overcharge for the smallest things. If you need to extend even slightly, they suddenly add around 33% extra, which makes absolutely no sense. They advertise “no hidden fees,” yet there seem to be hidden charges for absolutely everything.

Even if you are living here they bring people into your home, your private space to view the place.

What makes it worse is the behavior of the staff. They are consistently unhelpful, curt, and honestly some of the rudest people I’ve dealt with in housing. Emails go unanswered for days, sometimes over a week but the moment they need something, they expect an instant reply from you and will pressure you aggressively. They’ve even made comments implying they’ll cut off WiFi if rent is delayed by a very short period. It feels less like customer service and more like intimidation.

The prices they charge are definitely not worth it for the service you receive. Between the lack of professionalism, poor communication, hidden fees, and the constant sense of being talked down to or threatened, I honestly cannot recommend living here. There are many better, more respectful property companies out there.

Thank you to Mani & Matt for resolving an issue with mould and giving me excellent advice going forward so the issue doesn’t happen again. Also thanks to Mannie U for changing my lightbulb in the bathroom