RAC Shop Avis 

After a couple of incidents while driving recently I decided to buy a dash cam. I went to a local garage where they recommended this product but their fitting fee was too much for me to consider. I checked the RAC website for recommendations and discovered I could have that same product fitted at my home for a price I could afford. The booking process was easy and just a few days later a technician came and fitted our dash cam. Fantastic service all round.

My father-in-law and I have always ordered our Thinkware dashcams from the RAC Shop every three years, and each time I’ve been impressed by the excellent service and competitive pricing. This was our fifth purchase altogether.
Mat from customer service always goes above and beyond to accommodate our booking and fitting requirements. The installations are consistently carried out by a highly professional and knowledgeable team.

Thank you once again for another great experience. Highly recommended!

Product information was clear on website, ordering process was easy and delivery was fast.
The cover fits my car well and is of good quality. The weight and elasticated seam keep it in place in windy conditions. This is good value for money.

Easy to buy the dash cam I wanted and choose the installation date.

Great communications with the installation company & they were able to install the dash cam two days earlier than the date originally booked.

New car & I didn’t want the hassle of installing a dash cam myself, I also wanted a home installation. I live in a rural part of Cumbria but this wasn’t an issue - I had tried 3 so called ‘nationwide’ installers without success.

The installation took an hour, including been shown how to connect the dash cam to my phone and a walk through of the app controls.

The installer also explained how to preserve data on the SIM card in the event of an accident.

Competitive pricing but fairly slow delivery. Product working just fine though.

On 13th May I ordered a battery + fitting service for my car from the RAC shop.
On 15th May I went to the garage that was supposed to fit the battery (Partworn tyre Warehouse in Timperley), but they told me that since their only contract with the RAC shop was for tyre fitting and NOT batteries, they could not install the battery in my car. I spent almost 1 hour speaking to the mechanic at the garage and the RAC shop customer service representative on the phone, and at some point we even had a 3-way conversation over the speakerphone. Both were very polite and professional, but the issue remained: I could not get the battery fitted, because the garage that I booked on the RAC shop website could not provide the service advertised and sold by the RAC shop itself. RAC shop offered a £10 Amazon voucher as a gesture of goodwill, which I declined as I was not looking for a cheap freebie, but to getting the service that I had paid for. RAC then decided to cancel my order and process a refund, which might take up to 6 working days.
Clearly something went wrong on either the RAC shop or the garage side, but in any case my contract was with Colewood Automotive Ltd. (the company behind the RAC shop). Right now I am £207 out of pocket through no fault of my own, apart from having purchased goods and services advertised by RAC Shop. Fellow customers beware...

Nextbase 522GW 2K Front & Rear Dash Cam Bundle
great value great service. called for info and all question answered. Helful and friendly.

Fitted quickly and how to use told in simple terms.
Would highly recomend

All good thank you. MJS

Bought some car mats, didn’t fit despite them having exact model of my car.
Mostly ignored but eventually Told to post back at my expense, as item was not as described seller should cover cost, told rac shop this back to being ignored.

Came quickly and was easy to find when searching up about what we needed for a family holiday. Made something that was quite daunting feel easy and stress free

Re. Where are my Audi A3 car mats?

At the time of order, the delivery time quoted was up to 5 working days. I placed the order on the 21st, which means it has already been 5 working days and I have not received even confirmation of despatch from you. Indeed, your chosen courier's tracking information confirms that it is still waiting to receive the item. I expected better from the RAC. I want to know when I will receive the order. If you are not sure or if it is likely to take beyond this week, then I want to cancel the order and receive a prompt and full refund.

Purchases are actually bought from RS Connect / Collective Automotive who have a trust pilot rating of 1 . They were awful and RAC were of no help. You are not buying from RAC even though it’s their shop and their shop app. I do not recommend because of this.

I ordered a tyre inflator which arrived in good time from a supplier, rather than the RAC shop. However, the pressure gauge was inaccurate and I requested a refund. Although the T&Cs state that RAC will arrange collection of faulty goods, they insisted that I arrange a return to the supplier, at my own expense, which I did. The fault was accepted and a refund of the cost of the item paid. However, despite a promise to refund the Royal Mail return costs, this never happened and I was left out of pocket.
Communication with Abbie at RAC was good.

I ordered from the RAC Shop a battery that I was told had the benefit of a three-year guarantee, paying a nominal deposit. Apart from the fact that the RAC Shop had considerable difficulty with the phrase, “All being well, I can be with the Kia from 14: 00 onwards on Friday, but not earlier”, the RAC did indeed deliver and fit a battery. I have nothing but praise for the RAC mechanic who fitted the battery and ensured that all was well before taking a payment for the balance due. Before he left, the RAC mechanic told me that a receipt for the payment that I had made and the guarantee would be e-mailed to me.

I wasn’t certain that the RAC Shop had my e-mail address – I had ordered the battery by telephone – so I e-mailed the RAC Shop to ask for a receipt for the payment that I had made and the guarantee.

That was the beginning of a frustrating and time-wasting experience during which I was told by the RAC Shop to e-mail this address, only for the e-mail to bounce back; or to telephone that number, only to be presented with a telephone menu that had no appropriate options. Fed up with being pushed from pillar to post by people who were clearly unable or unwilling to take responsibility for resolving the problem, I asked that the matter be treated as a formal complaint – a reputable organisation would take that as an opportunity to look into the matter and to put things right – but to no effect.

So, three weeks later, and despite many requests, I still have neither a receipt for the payment that I made, nor the three-year guarantee.

That is not only appallingly poor customer service: it is, I believe, also a trading standards issue. The RAC Shop sold a battery on the basis that that battery has a three-year guarantee: but it has failed to provide that guarantee.

Obviously, I shall avoid dealing with the RAC again; and, if you do not have time and energy that you particularly want to waste, I strongly recommend that you do likewise.

Ordered a Nextbase camera, and needed it fitting.
The package arrived promptly, was well wrapped, exactly what I had ordered.
I was a little surprised that as I have RAC cover through my bank, I wasn't entitled to a customer discount as it wasn't direct. Surely a customer is a customer no matter who pays them?
They would do well to have an alternative to RS Connect who they use for fitting. Appointment made, company didn't turn up.

Arrived safely and swiftly.
In it's own holdall to stow in car. Ideal for my trips to Europe by car. A necessity for any vehicle eventuality.
Thank you RAC.

Zero stars would be more appropriate.

Battery supplied and fitted by RAC failed after just ONE MONTH, despite being sold with a three-year warranty.
Independent evidence confirming the battery is faulty has been provided. RAC have still refused to honour the warranty.
The response has been delays, deflection, and no accountability.
A warranty has no value if it isn’t upheld.
Poor product. Poor aftercare. Consider alternatives.

When you write a review on trust pilot for the RAC Shop the first thing you see is "tell us what went wrong this time?". I purchased a battery in July 2025, it arrived with no problem, but it has started to go flat and not hold a charge, so I contacted the RAC Shop and they said I had to take it back to my nearest Euro Car Parts shop, I said my contract is with you and you have to arrange to come and make the exchange. They said no it was up to me, I said you are acting illigaly under the Consumer Rights Act 2015, they said they were not and their procedure is for me to take the battery to Euro Car Parts. I checked with Citizens Advice and they confirmed that under the act the RAC Shop should indeed organise collection and the exchange. I can see this ending up court!!
Bit of an update the RAC shop are now arranging collection and exchange, posted original on 8/4/26, todays up date is on 11/4/26, this is 30 emails later, we will wait and see! update 16/04/26, old battery was collected by a courier and yesterday the replacement arrived, I must say the person I was dealing with by email, was very proffesional through this painfull process and was following the RAC shop procedures unfortunately these do not line up with the Consumer Rights Act which has legal standing in England. The RAC shop reviews are about 50% 5 star and about 50% 1 star.

Kearon came to fit the camera. Not only was he here exactly on time but he was polite and professional.

The camera was fitted in 30 minutes and was a really neat job, no cables, no mess etc.

I order the European Driving Kit. It came quickly and was reasonably priced