C'est la 1ere fois que j'utilise vos services. J'ai pu réserver assez facilement un aller retour Paris -Madrid. Le compte à rebours du temps restant pour finaliser la transaction est assez stressant:... Voir plus
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Train à l'heure. Sièges confortables. Place suffisante pour les bagages dans le train SNCF Milan Chambéry. Nourriture correcte. Employés accueillants. Un gros bémol cependant. Ce que j'aurais aimé,... Voir plus
L'entreprise a répondu
4 etoiles car bcp de retard, et correspondance ratee, mais gestion du problème avec beaucoup d’efficacité, hotel et taxis reserves, payes. Tout a été parfaitement gere. Bravo a vous
L'entreprise a répondu
Facilite l’achat de billets avec trajets multiples pour différents pays d’Europe. Par contre j’attends l’accès numérique au billet pour voyager avec une uniformisation des moyens sur l’Europe.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Coordonnées de contact
Paris, France
- raileurope.com
4,3
Excellent
103 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Je dois changer mon billet d’une…
Je dois changer mon billet d’une journée, suite à une erreur de planification. Je ne sens aucune envie de m’aider.
10 mai 2026
Réponse de Rail Europe
Hello Jean,
Thanks for sharing your feedback.
We’re sorry to hear about your experience with your Zermatt - Domodossola booking with SBB train.
For this specific ticket booked for 20 May 2026, the fare conditions clearly state that it is valid for one calendar day until 5:00 a.m. the following day, and no exchanges are possible once the booking is confirmed. These conditions are set by the rail operator and apply to all bookings under this fare type.
As an authorised distributor, Rail Europe follows the fare rules defined by the operators, so we are not able to override or modify these conditions, even on request. This is the same information that was also shared by our support team when you reached out.
Hope this helps you to understand our position, being the distributor - and how it works.
If you still need help or would like us to double-check anything, please continue the conversation in your existing email thread - our team will be happy to assist you further.
Un cauchemar. PDF billet jamais reçu!
Un cauchemar: Jamais reçu MAIL avec PDF pour billets achetés 27avril.
=> 10 jours plus tard, 7 mai, paniquée, j'ai acheté 2è BILLET à SNCF pour sécuriser mon voyage. 127€!
SNCF, plus rapide, plus sûr: On voit billet aussitôt
Plus jamais RailEurope. Stress et 2 billets pour 1 seul trajet!
Toujours SNCF!
Vu le retard qui leur est imputable, je propose 2 solutions amiables:
- un ECHANGE de ce billet ALLER devenu inutile contre un RETOUR, quelques jours plus tard.
Ce billet Eurostar ALLER sera encore parfaitement vendable => Coût NUL pour l'entreprise et NUL pour moi.
Ou
- un REMBOURSEMENT s'ils préfèrent
Voyons si Rail Europe est fair play...
Je vous tiendrai au courant!
27 avril 2026
Réponse de Rail Europe
Hello Marie,
Thank you for sharing your experience, and we're really sorry to hear how stressful this situation became for you.
Your booking for the Eurostar journey from Paris to London was successfully confirmed with Print-at-Home tickets, while the UK train tickets were issued as “Collect at station” tickets. Normally, once a booking is confirmed, the confirmation email with all ticket details is sent immediately. In some cases, these emails can unfortunately land in your junk or spam folder, if not found in inbox.
We completely understand why you chose to purchase additional SNCF tickets to secure your journey while feeling uncertain about your booking. That said, in situations like this, we strongly encourage customers to contact our support team before making a new purchase, as we’re often able to quickly help locate booking confirmations or guide customers on how to access and use their tickets.
To reach out to our team, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We’ll also share our guide for collecting and using “Collect at station” tickets, which may help clarify the process for future travel:
https://help.raileurope.com/article/41269-ticket-delivery-options
We appreciate your feedback, as experiences like yours help us understand where clearer communication and support can make a difference.
Votre site est extremement complexe
Votre site est extremement complexe. De plus nous arrivons a commander les billets, mais ce n'est vraiment pas intuitif.... soucre de beaucoup de stress. idem pour la collegue amie qui commande pour sa fille. Une vraie galere
5 mai 2026
Réponse de Rail Europe
Hello Brice,
We’re sorry to hear that your booking experience felt stressful and more complicated than expected.
Our goal is to make booking European train travel as simple and intuitive as possible, so we appreciate you taking the time to share this feedback. We understand that navigating different routes, carriers and ticket options can sometimes feel complex, particularly when booking international rail travel.
Your feedback is valuable and will be shared with the relevant team as we continue working to improve the booking experience. Should you encounter any difficulties in the future, we encourage you to contact our Support Team, who will be happy to assist.
Simple d’utilisation.
25 avril 2026
Réponse de Rail Europe
Hello Michel,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Le journal 20 minutes du 6.5.2026 titre…
Le journal 20 minutes du 6.5.2026 titre :
Le 4 avril, entre Zurich et Vienne, un trajet excédant les 10 heures, il a dû faire sans couchettes.
Un Vaudois a acheté des couchettes pour un trajet nocturne Zurich-Vienne. Il n'a eu que des sièges. Le vendeur, Trainline, l'a longtemps mené en bateau.
6 mai 2026
Avis spontané
Réponse de Rail Europe
Hello Fernand,
Thank you for sharing this - we understand how frustrating that situation must have been.
Just to clarify, the case mentioned in the article relates to a booking made with Trainline, which is a separate company from us (Rail Europe). As such, we don’t have access to their bookings or the ability to review or assist with that specific case.
If you have a booking made through Rail Europe and need any help, please feel free to reach out to us directly through the Rail Europe Support tool, under Help section on our website, with your reference - we’ll be more than happy to help.
Bon plan...
L'achat de mon billet a ete tres facile. Le billet est meme moins cher que sur SNCF connect pour exactement le meme trajet/meme train/meme date. Maintenant, il va falloir attendre le jour du voyage s'il n'y a pas de surprise de derniere minute. Merci
5 mai 2026
Réponse de Rail Europe
Hello Bruno,
Thank you for your great feedback! We’re really glad to hear the booking process was smooth and that you found a good deal for your trip.
Wishing you a pleasant journey ahead - and we’ll be here if you need anything along the way.
réservation ok
réservation impossible sur sncf-connect, réalisée facilement sur rail europe
1 mai 2026
Réponse de Rail Europe
Hello Pascale,
Thank you for your review - we’re really glad to hear you were able to complete your reservation easily with us!
Wishing you a pleasant journey ahead.
Facile et rapide, mais attention aux tarifs si vous ne validez pas tout de suite !
Recherche et réservation facile et rapide, le seul bémol est qu'en voulant effectuer une recherche pour un autre jour, les billets ajoutés à mon panier ont expiré et j'ai dû effectuer une nouvelle réservation qui a augmenté le tarif des billets (en l'espace de quelques minutes seulement !)
1 mai 2026
Réponse de Rail Europe
Hello Gaetane,
Thanks a lot for your feedback - I’m glad to hear the search and booking process felt quick and easy overall.
I understand how frustrating it is when tickets in the basket expire and the price changes. The hold time you see during booking is set by the rail operators, and once that time runs out, the seats are released back into their system - which can sometimes lead to a price update (which is done by the rail operators) when you search again.
We always recommend completing the booking within that displayed time, or doing the trip planning first and then booking in one go to avoid this situation.
Appreciate you pointing this out - it’s helpful feedback, and we’ll be sure to share it.
J’ai eu beaucoup de difficultés avec…
J’ai eu beaucoup de difficultés avec l’application pour le paiement de billets: non disponible pour les dates choisies sans qu’on me le dise et au moment du paiement, cela ne marche pas…disponibilité des billets remises à une date ultérieure et de nouveau remise à une autre date… bref beaucoup de temps perdu pou obtenir finalement mes billets
28 avril 2026
Réponse de Rail Europe
Hello Charles,
Thank you for your feedback. We understand how frustrating it can be when the booking process takes longer than expected, especially when availability changes during the process.
Our booking system is directly integrated with rail carriers’ reservation systems, which means the ticket availability displayed in our application is provided in real time by the carriers themselves. As availability can change very quickly depending on demand and carrier updates, some tickets may no longer be available by the time the booking is finalized.
In such situations, contacting our Support Team is the best way for us to investigate further, as they can verify the exact reason for the unavailability and provide additional guidance.
We appreciate you sharing your experience, as this feedback helps us continue improving the clarity and performance of the application.
Le Procédé etait facile
Le Procédé etait facile. Maintenant nous verrons apres le voyage.
27 avril 2026
Réponse de Rail Europe
Hello,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Absence totale d'informations utiles à partir de votre site
Nous avons nos billets, Amsterdam to Bruxelles midi , demain matin , et il nous est impossible de réserver a partir de lapplication , notre siège ou de retrouver le numéro du wagon . Votre application ne donne aucune indication, et ne repond pas à cette question .
Trouvez vous cela normal ?
26 avril 2026
Réponse de Rail Europe
Hello Meinar,
Thanks for your message - I can understand how confusing this must feel, especially with your trip coming up so soon.
I’ve checked your booking, and you’re traveling on the SNCB Eurocity Direct service between Amsterdam and Brussels. These trains operate with unreserved seating, which means seat reservations aren’t required (and aren’t assigned in advance). That’s why you’re not seeing any seat or carriage details in the app/booking.
As an authorised ticket distributor, we simply follow the setup provided by the rail operator, and for this service, seating is designed to be open and flexible rather than pre-assigned.
For this type of train, you can simply board and take any available seat in the booked class. Your return journey is set up the same way.
If you’d prefer a guaranteed seat, the best option would be to speak with staff at the station before departure - they can advise if any reservation options are available locally.
We understand this isn’t very clear when you’re checking the app, and we appreciate you flagging it - especially with such a tight travel window.
Wishing you a smooth and comfortable journey today. If you need help with anything else towards your trip, we’re here to help.
Je n’ai pas aimé que le même train ait…
Je n’ai pas aimé que le même train ait des prix différents a10mn d’intrevalle !
25 avril 2026
Réponse de Rail Europe
Hello Daniel,
Thank you for your feedback. We understand how frustrating it can be to see prices change within a short time.
Please note that Rail Europe acts as a distributor, and the fares shown on our platform are provided directly by the rail carriers. We do not set or modify these prices.
Train fares are dynamic and can fluctuate at any time based on factors such as seat availability, travel demand and the carrier’s pricing policies. This means prices may change between searches, particularly during busy travel periods or as seats fill up. We understand how disappointing this can be and appreciate your understanding that these fare changes are determined by the rail operators and not by us.
Application complète et très intuitive
22 avril 2026
Réponse de Rail Europe
Hello Pascal,
Appreciate your kind words! It’s great to know you found our app intuitive and complete - that’s exactly what we aim for. Hope you have a fantastic journey!
Réponse de Rail Europe
Hello Gerard,
Thank you for the lovely feedback! We’re really glad to hear everything felt quick, clear, and accurate for you - that’s exactly the experience we aim to provide.
We truly appreciate the recommendation and wish you a fantastic journey ahead!
Procédure simple
19 avril 2026
Réponse de Rail Europe
Hello Bruno,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Site assez mal fait on doit…
Site assez mal fait on doit retranscrire toutes les infos à chaque réservation de plus le temps étant très limité lorsqu’on a fini le temps est écoulé il faut TOUT recommencer ..
Pour ma part je ne suis pas parvenue à réaliser les réservations de sièges nécessaires car pb avec la carte bancaire ..
19 avril 2026
Réponse de Rail Europe
Hello,
We understand how frustrating this experience must have been, especially having to re-enter your details and then seeing the session expire before completing your booking.
Please note that each trip can only be held for a limited period. If the booking is not completed within this window, it may expire automatically and need to be restarted. These time limits are set by the railways managing the service and can vary from one operator to another. As a distributor, we unfortunately do not have control over these timeframes.
To help avoid this situation, we recommend having all passenger and payment information ready before starting the booking process so it can be completed within the allotted time.
Additionally, we noticed that you placed your booking as a guest. If you create an account and log in before booking, your passenger details can be saved, so you won’t need to re-enter them each time, helping you complete your reservation more quickly.
Regarding the issue with your credit card, this can sometimes happen due to bank authorization or security checks. Trying a different card in such cases may help.
That said, we appreciate you taking the time to share your feedback, as it highlights areas where the booking experience can feel challenging and helps us improve.
Personnellement je trouve le voyage en train n'est pas bon marché
je vous ai mis un 4 malgré le prix excessif du billet de train, cela me couterait nettement moins cher de prendre la voiture sur un Bruxelles - Ostende - Bruxelles.
Bien à vous.
17 avril 2026
Réponse de Rail Europe
Hello Daniel,
Thank you for your feedback and we understand your concerns regarding the ticket pricing.
Please note that Rail Europe acts as a distributor, connecting travellers with various European rail operators. Ticket prices are set directly by the rail carriers and can vary based on factors such as demand, availability and their pricing policies. As such, we do not have control over the base fares displayed on our platform.
We aim to keep pricing transparent by clearly displaying the total cost before purchase. Additionally, we actively try to help our customers reduce their overall costs by allowing multiple trips to be booked under a single order for one flat fee.
We hope this helps clarify the situation and thank you for your understanding.
Facilité de réservation des billets sur…
Facilité de réservation des billets sur tout le trajet souhaite( Italie, france).
Proposition horaires variés et clairs.
17 avril 2026
Réponse de Rail Europe
Hello Philippe,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Réponse de Rail Europe
Hello Elodie,
Thank you for sharing your valuable feedback and have an incredible journey!!!
Réponse de Rail Europe
Hello Sylvie,
Thank you for your feedback - really pleased to hear you found the website easy to understand and use.
We’re glad the options were clear for you, and we appreciate you taking the time to share your experience.
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