C'est la 1ere fois que j'utilise vos services. J'ai pu réserver assez facilement un aller retour Paris -Madrid. Le compte à rebours du temps restant pour finaliser la transaction est assez stressant:... Voir plus
L'entreprise a répondu
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Train à l'heure. Sièges confortables. Place suffisante pour les bagages dans le train SNCF Milan Chambéry. Nourriture correcte. Employés accueillants. Un gros bémol cependant. Ce que j'aurais aimé,... Voir plus
L'entreprise a répondu
4 etoiles car bcp de retard, et correspondance ratee, mais gestion du problème avec beaucoup d’efficacité, hotel et taxis reserves, payes. Tout a été parfaitement gere. Bravo a vous
L'entreprise a répondu
Facilite l’achat de billets avec trajets multiples pour différents pays d’Europe. Par contre j’attends l’accès numérique au billet pour voyager avec une uniformisation des moyens sur l’Europe.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Coordonnées de contact
Paris, France
- raileurope.com
4,3
Excellent
103 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Rail Europe
Hello Denis,
Thanks for sharing your thoughts. We're glad the experience felt simple and effective - that's exactly the kind of booking experience we aim to provide.
We truly appreciate your feedback and hope you have a wonderful trip ahead.
Réponse de Rail Europe
Hello Denise,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Erreur dans ma commande de 2 billets…
Erreur dans ma commande de 2 billets pour un aller retour Lyon Paris le même jour. Or, je me suis retrouvée avec 2 billets aller le même jour à mon nom, erreur qui aurait dû être détectée!!! Très compliqué pour l'échange du mauvais billet que je n'ai pas réussi à faire. J'ai été obligee d'annuler les 2 billets avec perte d'argent. Site pas, clair, impossible de différencier les 2 billets pour annuler celui qui l'était pas bon
2 mars 2026
Réponse de Rail Europe
Hello Veronique,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how frustrating this situation was, especially when it resulted in you having to cancel both tickets and incur a loss.
We understand how confusing it can feel when managing multiple tickets for the same day. In situations like this, our support team is always available to review the booking in detail and guide you step by step before any cancellation is made, to help avoid unnecessary charges.
Your feedback about the clarity of the website and distinguishing between tickets is important, and we will make sure it’s shared with the relevant team for review.
If you ever plan another trip and something doesn’t look right, please reach out to us right away - we’ll do our very best to assist you and provide clear guidance.
To reach out to our team, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Simple et efficace
Simple et efficace
J’ai fait plusieurs achats sur différents sites et je reviens à Rail Europe pour l simplicité et la facilité.
1 mars 2026
Réponse de Rail Europe
Hello,
Thank you for reposing your faith in us and have an incredible journey!!!
Très difficile de trouver où reserver…
Très difficile de trouver où reserver des trains en utilisant la Eurail global.
1 mars 2026
Réponse de Rail Europe
Hello Andre,
Thanks for sharing your feedback! We understand that for new customers, navigating the Eurail Global booking process can feel a bit tricky at first. Once you’re familiar with it, the process becomes much easier.
We also have a dedicated guide to help travelers get started with the Eurail Global Pass:
https://help.raileurope.com/article/43451-getting-started-with-your-eurail-mobile-pass#download
Additionally, you can always use the “Help” section on our website to find information on any topic - just type in a key word related to your query and you’ll find the relevant guides.
If feel the need to contact us for moere help, you can contact our customer support team. To reach out, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate your feedback and hope this makes your next booking smoother!
Réponse de Rail Europe
Hello Hubert,
Thank you for your review. We’re pleased to hear the service felt easy and convenient for your travel planning.
Réservation rapide et efficace
Très facile pour faire la réservation car explications très claires
27 février 2026
Réponse de Rail Europe
Hello Nicole,
We really appreciate your review! It’s wonderful to hear that our instructions made your reservation process straightforward. We strive to make every booking clear and stress-free, and we’re happy it made a difference for you.
Donne les bons renseignements
26 février 2026
Réponse de Rail Europe
Hello Diane,
Thank you for the 5 stars. We’re glad to know the information provided was clear and accurate - that’s exactly what we aim for when helping travelers plan with confidence.
We truly appreciate you taking the time to share this and look forward to supporting you on your next journey.
Réponse de Rail Europe
Hello Lina,
We truly appreciate your kind words and the 5 stars. Hearing that you found the service excellent is wonderful encouragement for our team.
Thank you for choosing us for your rail plans. If you ever need assistance again, we’ll be more than happy to help.
Aucun mail de confirmation des billets
Aucun mail de confirmation des billets
Pas de suivi de mail pour la création d’un compte
CATASTROPHIQUE
24 février 2026
Réponse de Rail Europe
Hello Alexandre,
We understand how frustrating it can be to see a charge on your card but not receive the confirmation email and tickets. After reviewing our records, we can confirm that your booking was successfully completed.
When an account is created with us, an automatic verification email is sent to confirm the email address provided. Often, these emails may end up in your Junk or Spam folder, which can cause confusion about whether they were received. Confirmation emails and all other communication are issued only after the email address has been successfully verified. Our system indicates that your email address had not yet been verified, which is why the confirmation email was not delivered.
We have now manually verified your email address on our end and resent your booking confirmation. Your train ticket is included in that email. Please check your Inbox, as well as your Spam or Junk folder if necessary.
We hope this clarifies the cause of the issue. Should you require any further assistance, our Support Team remains at your disposal and will be happy to help. To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Suite à un problème de réservation j'ai…
Suite à un problème de réservation j'ai commandé le mauvais jour
J'ai voulu le lendemain changer le billet indiqué sur la réservé gratuitement
J'ai payé la différence du billet qui est normal 64.50 par contre
J'ai payé 54 e de frais supplémentaires pris par rail Europe donc l'échange n'est pas gratuit et aucune information dans les conditions générales de vente
Aucun sav par téléphone pour échanger sur le problème des frais
23 février 2026
Réponse de Rail Europe
Hello Ludivine,
We truly understand how frustrating and disappointing this situation must feel, especially after incurring additional charges.
We would like to reassure you that our system does not automatically alter or assign different travel dates at any stage. After carefully reviewing your booking in the system, we confirm that the tickets were issued exactly for the dates that were selected during the search and booking process.
Before completing the payment, a full booking summary is displayed, including the travel dates, and customers are given the opportunity to review all details carefully before confirming the purchase. The reservation is then finalized based on those confirmed details.
With regard to changing the travel date, the fare conditions set by the rail operator clearly state that the first exchange is free of charge and any subsequent exchanges will incur fees. Also, any difference in fare between the original and new ticket must be paid. The amount you were charged corresponds to this fare difference. As a distributor, we are required to follow the operator’s rules and unfortunately do not have the authority to override these conditions.
We completely understand that this is not the outcome you were hoping for, but we hope this explanation provides some clarity.
Additionally, as part of our global support strategy, and due to a limited number of consultants covering multiple time zones, we no longer offer phone support. We are available exclusively via email and live chat, which allows us to provide efficient, trackable and consistent assistance to customers worldwide. Should you require any further assistance, our team remains at your disposal and will be happy to help.
Je n'ai pas pu imprimer les billets de train
Je n'ai pas pu imprimer les billets de train et n'ai pas reçu la confirmation par courriel. La transaction a bel et bien été facturée à ma carte de crédit.
24 février 2026
Réponse de Rail Europe
Hello Karine,
We understand how frustrating it can be to see a charge on your card but not receive the confirmation email and tickets. After reviewing our records, we can confirm that your booking was successfully completed.
When an account is created with us, an automatic verification email is sent to confirm the email address provided. Confirmation emails and all other communication are issued only after the email address has been successfully verified. Our system indicates that your email address had not yet been verified, which is why the confirmation email was not delivered.
We have now manually verified your email address on our end and resent your booking confirmation. Your train tickets are included in that email. Please check your Inbox, as well as your Spam or Junk folder if necessary.
We hope this clarifies the cause of the issue. Should you require any further assistance, our Support Team remains at your disposal and will be happy to help.
Réponse de Rail Europe
Hello Sergi,
Thank you for your feedback. We’re very glad to hear that booking your trip felt easy and straightforward.
Providing a smooth and reliable booking experience is something we focus on every day, so it’s great to know that came through. We appreciate your support and look forward to assisting you again in the future.
Réponse de Rail Europe
Hello Michel,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
panier et paiement qui ne fonctionnent…
panier et paiement qui ne fonctionnent pas bien
18 février 2026
Réponse de Rail Europe
Hello Sylvain,
We are sorry to know that the shopping cart and checkout did not work well for you. We completely understand how frustrating this can be when you are ready to complete your booking, and we want you to know that your experience is very important to us.
Our team is committed to providing the best possible booking experience, and we are always looking for ways to make our website smoother and more reliable. Sometimes, performance issues can be caused by outdated browser caches or cookies, which can interfere with how the site functions. Clearing your cache and cookies regularly often helps, and keeping your browser updated to the latest version can also improve your experience. For the best performance, we recommend using Chrome or Safari, as our site is optimized for these browsers.
If you ever run into any issues again, please don't hesitate to create a support request. To reach us, simply select the "Help" option at the top of our homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We want to make sure your booking process is seamless, and our team will be happy to assist you right away. Your satisfaction is our top priority, and we truly appreciate your patience and understanding as we work to provide the best possible experience.
Réponse de Rail Europe
Hello Bouvier,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Réponse de Rail Europe
Hello Marine,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Très facile d'accès
Très facile d'accès, très convivial. Pas de pression pour remplir les formulaires
10 février 2026
Réponse de Rail Europe
Hello Christiane,
Our team is dedicated to providing our customers with the most user-friendly experience and glad to know that you appreciate it!!!
Tous c'est bien passé.
Tous c'est bien passé.
Tickets achetés pour une voyage Luxembourg - Amsterdam.
25 février 2025
Réponse de Rail Europe
Hello Simona,
Thank you for sharing your experience! We’re glad everything went smoothly with your tickets from Luxembourg to Amsterdam. It’s great to know our platform helped make your journey planning hassle-free.
Réponse de Rail Europe
Hello Didier,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
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