RCI website is easy to navigate. Text message always sent when a deposit is made, confirming receipt. You allow emails to be sent, which no other banks I know of, allow. So communiction is easy. Servi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I decided to place some money in a two year fixed rate bond and searched for the best interest rate. RCI Bank was offering the best rate at the time so I checked that the Financial Compensation Schem... Voir plus
L'entreprise a répondu
The password I selected was rejected with 'you have not complied with the rules ' . I had to phone up to ask what was going on. I was told I can't use the characters'rci' in my password. No where does... Voir plus
L'entreprise a répondu
Good interest rates and wonderful to have a bank where I can phone on a weekend afternoon and be greeted by a friendly helpful agent, well done RCI.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Coordonnées de contact
Watford, Royaume-Uni
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4,5
Excellent
892 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
In deciding to remain with RCI and move…
In deciding to remain with RCI and move my maturing bond into another fixed rate bond I couldn’t see any way of confirming I still want monthly interest. I hope the previous bond’s terms continue.
20 janvier 2026
Avis spontané
Réponse de RCI Bank
Hi Ritaolwal.
Thank you for leaving a review. The interest option will remain the same as per your previous account. If you would like to change this, you can do this through Online Banking. Have a lovely day.
Excellent service
Excellent service, I felt very safe with my money in there care.
I will definitely use the account again.
16 janvier 2026
Avis spontané
Réponse de RCI Bank
Hi Sandra,
We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day.
Logging in
I had some problems loggin in - entirely my fault it turns out - and I spoke to a very interested and caring member of staff. David talked me through everything I needed to do with patience and humour. He made what had been a difficult day much brighter. Thanks David!
9 janvier 2026
Avis spontané
Réponse de RCI Bank
Hi Isobel.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
Very helpful…
Had a query regarding reinvesting a maturing account. Telephoned and the agent (Ian) anticipated my query and resolved it instantaneously. Had a nice chat with him, easy to talk to , and it made a very pleasant change from some of the helplines I have encountered
8 janvier 2026
Avis spontané
Réponse de RCI Bank
Hi Fred.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
I've been with RCI for years & they are…
I've been with RCI for years & they are very consistent in their presentation of information, admin systems, helpfulness of staff. Excellent levels of efficiency too.
31 décembre 2025
Avis spontané
Réponse de RCI Bank
Hi Olaf.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
Had some questions on a new account…
Had some questions on a new account with RCI
The phone was answered quickly and spoke to David who explained what I needed to do in easy terms for me, and now feel confident to carry out the process to complete the tasks I wish
6 janvier 2026
Avis spontané
Réponse de RCI Bank
Hi Adams.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
Account opening very easy
Able to open a fixed 2year account very easily with very competitive rates. I have used RCI now for few years and never had any issues. I would recommend anyone who wants to save at better rates than most uk Banks.
20 décembre 2025
Avis spontané
Réponse de RCI Bank
Hi Kanti.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
Great customer service..rates...and…
Great customer service..rates...and easy/quick process
2 janvier 2026
Avis spontané
Réponse de RCI Bank
Hi Kerry.
We really appreciate your feedback and are glad you had a pleasant experience with us. We will pass this on to our customer services team. Have a lovely day.
Would recommend RCI Based on our experience
We’ve had an account with RCI for a number of years, always found them very helpful with any queries and competitive savings rates.
19 décembre 2025
Avis spontané
Réponse de RCI Bank
Hi.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
Easy to manage accounts online
Easy to manage accounts online....have several accounts as there is normally a good choice offering range of options with very competitive interest rates
1 janvier 2026
Avis spontané
Réponse de RCI Bank
Hi Debbie.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
No gimmicks
No gimmicks. Just a very helpful bank. No long waits to speak to anyone and a very easy to follow App and Website Great saving rates. Highly Recommended
1 janvier 2026
Avis spontané
Réponse de RCI Bank
Hi.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
Could do better
The website is easy to use and rci always cobfirm when a paynent has been made into an account. I have always recieved withdrawals promptly to my nominated account
However I have found it frustating that I cannot move money from an easy access account to a fixed rate account, during the funding period, online without having to withdraw the funds, wait for clearance and then retransfer the funds.
28 décembre 2025
Avis spontané
Réponse de RCI Bank
Hi Alan.
Thank you for your review. We're glad to hear you find the website easy to use and that payments and withdrawals have been smooth.
We're sorry for the inconvenience around moving funds between your Easy Access and Fixed Rate accounts. Your feedback will be shared with our team.
Have a lovely day.
Opening 2x Cash Bonds
Opening 2x Cash Bonds, December '25; very easy, straight forward software, and a good fixed rate. Worked on-line : very quick response with e-mails and between RCi and my Bank.
23 décembre 2025
Avis spontané
Réponse de RCI Bank
Hi Jan.
Thank you for taking the time to provide your feedback. We're very glad to hear that you had a pleasant experience with us. Have a lovely day.
I needed to open a new account and…
I needed to open a new account and transfer money into it from the one which was due to expire. This was done without any hassle. No problem at all.
17 décembre 2025
Avis spontané
Réponse de RCI Bank
Hi Rhiannon.
Thank you for providing your feedback. We are glad to hear that you had a pleasant experience with us. Have a lovely day.
I have had substantial deposits with…
I have had substantial deposits with them in the past One time, I needed to take some funds from my account (high five or low six figures, I don’t remember) but I put it back within days. This triggered one of their intrusive source of funds questionnaires which I had filled out numerous times this year already with the same evidence. They locked my out of my account and eventually closed my account although I had been a customer for over eight years.
If you have over a few hundred or thousand pounds, they consider you to be a high risk customer and they will send you the same questions over an over and eventually closed your account.
Good rates and all but as a bank they would be better off eliminating risk by ceasing to exist.
15 septembre 2025
Avis spontané
Réponse de RCI Bank
Hi Martin.
Sorry to hear that you are having trouble with this. You will shortly receive a direct message through Trustpilot. To better understand your situation, could you please reply to that message with your full name, contact number and account number. Once received, a member of our team will be in touch.
Simple to use app
We have had accounts at RCI for many years now.
The App is so easy to use and we have four different accounts . Easy to transfer between accounts. I have spoken to David today asI could not remember how to stop a recurring payment. I think it is only the second time I have rang. The first time was to set the recurring payment up four years ago.Excellent service
9 décembre 2025
Avis spontané
Réponse de RCI Bank
Hi David.
Thank you for taking the time to provide your feedback. We're very pleased to hear that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
It was easy…
I didn't believe that it was going to be that easy to move my money to a new bond, thank you.
26 novembre 2025
Avis spontané
Réponse de RCI Bank
Hi Lorna.
Thank you for providing your feedback. We are glad to hear that you had a pleasant experience with us. Have a lovely day.
Excellent customer service from David
I called RCI Bank customer service and spoke to a very polite gentleman called David. He answered my questions clearly and to the point, and made everything easy to understand.
I’m very pleased with the service and will definitely continue using RCI.
100% recommended – thank you, David!
8 décembre 2025
Avis spontané
Réponse de RCI Bank
Hi Nanami,
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
Prompt phone response
Prompt phone response. Queries answered clearly and patiently with care and knowledge
2 décembre 2025
Avis spontané
Réponse de RCI Bank
Hi.
We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day.
I particularly liked the acknowledement…
I particularly liked the acknowledement by text of receipt of funds each time I made a transfer.
25 novembre 2025
Avis spontané
Réponse de RCI Bank
Hi Peter.
We really appreciate you feedback and are glad you had a pleasant experience with us. Have a lovely day.
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