Secure Trust Bank PLCAvis 

Everything went very smoothly. I always find the staff very respectful,patient and kind.
They will always have a soiution to my qjuetion

I opened a 1 year fixed ISA & completed a transfer In form from RBS & I checked by phone that I had done this correctly. On the day of maturity I telephoned RBS to just check the transfer was in place, they said they had not received it (after 16 days with Secure Trust), I called STB they said they had mailed me a form which needed my actual signature- this had never arrived. I realised even though they mailed another form, there would not be enough time before my funding window closed. I closed this account. And I see this is a common problem with STB.

Great support was offered in carrying out my instructions. Very polite and carried through what the agents said would be done. Many thanks.

Any of their staff whom i have spoken with have always been extremely patient and and helpful and ready tocarry on despite dealing with a slow learner.

Prompt phone answering
Helpful and good problem solving
Clear response via email

Polite staff. Well versed in their work. Sorted my enquiry with great professionalism. It took a bit of time to connect on telephone

Good savings rates good customer service good app

The website, is very easy to navigate. Either withdrawing, closing & opening accounts is great

Good interest rates,easy web access.
No problems with transferring money to and from nominated bank account.

Found Secure Trust Bank via Money Saving Expert website. Very easy to get my Savings account opened and online banking and app up and running. Withdrawals and deposits so quick & easy. I’ve also just opened a new savings account with a higher interest rate online all done in a few minutes after a chat with customer services. The interest rates are favourable and the ease of use and app really great. All round 5 stars from me!

I had an ISA and was pleased with the ease of opening my account. However, Secure Trust left it so late to inform me of my options upon maturity (13 days) that I transferred the account to another provider that I know gives plenty of time as the account approaches maturity to weigh up my options. I was pleased with the efficiency of the transfer to my new provider. Thank you.

Easy to use website, excellent communication throughout setting up new account process. Felt safe, secure and supported. Especially appreciated the prompt emails when a transferred amount arrived in the newly set up account.

Easy to operate saving account, suitable amount of email contact, all good. Good interest rate, upgraded existing acct to.

Easy to use website and account set up in a matter of minutes

Transferring funds to an online account was a simple process. Lots of guidance along the way. Account was soon up & running.

Patient & polite response to my recurring problem, hopefully all will be ok from here on in.
Still don’t know why I was locked out using the same password etc as I have used for years & let’s pray that all will be fine in future, as it was a lengthy process to overcome.

I was looking for a straightforward no fuss savings account with a good rate of interest and this one seemed to fit the bill.
Website was easy to navigate making it straightforward to open the account. All information then received was clear and I soon had the app opened and money transferred in.

Easy to set up and kept informed of the status of the account also notified whe i make a deposit

Have saved with secure trust for a few years now, feel confident using their site, they keep you informed about changes etc and have pretty good return rates on some accounts even though their not fixed but have options available if your not satisfied.