Secure Trust Bank PLCAvis 

Good communication and a simple process.
Thank you

Very easy to open an account online. Receipt received for deposits. No problems at all and happy with the interest rate. More investment to be added.

Easy website to use. Good interest rates

Secure Trust always helpful, courteous and responsible

I was having trouble logging in and got locked out. I called and I was given help with patience and clear instructions.

Very simple and straightforward to create an account.

'Receipt of funds' email messages are very welcome. I wrote the same thing in a review for Secure Trust Bank a year ago, but I've just opened another account and sent the funds. I'm amazed that other banks and building societies don't use this simple, reassuring gesture to help savers avoid the worry of a lost transfer. Well done, STB!

Very easy to manoeuvre the website to complete each step. Whole process was very quick and transfer of funds to the new account could be made straight away.

Only recently joined but so far so good, nice simple easy to use app

Trustworthy online banking.
Would use again when rates improve.

The service works well, and telephone support was very courteous and helpful

I closed my account only because I could get a better interest rate elsewhere.

Quick and simple application process, but could have been better with an app or web process which rendered better on a mobile phone

It seemed to take me a very long time to sign up for a bank account. The terms and conditions were 16 pages long and not all relevant as it covered all the different types of savings accounts. Perhaps make them specific to the one that you are applying for. I thought there would’ve been a button to say which where you wanted your interest paid annually or monthly I either missed it but when I went into my account, couldn’t find any reference to this at all in the actual account again maybe I missed it but I had a good look around. Information before opened account said had choice and could change at any time but I was unable to see how. Left a message asking for help.

We had quite a complicated plan which took a bit of explaining but your lovely people were kind and patient and our new ISAs are up and running. We are very happy customers!

I find it easy to manage my account, I can get a quick view of my account via the app, which keeps me informed on the account status.
For me the best thing about having an account is doing internal transfers between accounts.

After the 1st Maturity email I logged in and found out the % rate but DID not select anything.On the second email I did try online to close the account but was unable to hence the telephone call to get my closeure instruction applied. It should have been that hard

I had a query about a message that was sent to me via email from Secure Trust Bank.

My phone call was answered very quickly and the person who I spoke to, explained that the email was an email verifying a previous phone call response to a password change.

Why can't every organisation be like this: quick, polite, patient and above all, helpful.

Many thanks STB!

Easy to manage

Opening a new account was straightforward and the website clear and easy to understand.