I had a great 1st experience with Rebag! I had been trying to find a specific Gucci bag and I finally found one on the site! The ordering process was simple, it shipped quickly and the condition (ligh... Voir plus
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I have been a long time customer, and your new policies have damaged customer loyalty to Rebag. I dropped off a Chanel bag and David yurman bracelet on February 3, 2026, and it took almost 3 months to... Voir plus
L'entreprise a répondu
I love my Gucci bag! It is stunning, in great condition, and the price was reasonable. My only complaint is that Rebag uses FedEx to ship AND you have to sign for the package in person (no digital rel... Voir plus
L'entreprise a répondu
You never disappoint, Rebag!!! Your explanation regarding the condition of the bags is always on point!!! I know exactly what to expect each time I purchase from you. Your prices are ok eventhough... Voir plus
3,5
Moyen
453 avis
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thank you for allowing such easy…
Thank you for allowing such easy returns! Makes me so much more likely to shop in future
21 avril 2026
Ariel was very helpful
1 avril 2026
Very pleasant and fast shipping
Very pleasant and fast shipping. Product beautiful and well packaged
11 mars 2026
Honest about product condition
Honest about product condition. Would earn a five star if photo quality is better and allows bigger zoom in feature.
10 avril 2026
Great Experience
Great selection, customer service and arrival time of purchased items.
21 avril 2026
Return shipping lace leaves a lot to be desired
Good variety and decent prices. Practices in place to ensure items shipped back are delivered safely and sector is lacking. I sent something in to be appraised for sale and they refused the item, which is fine, but they sent it back without requiring a signature at delivery so my item was stolen. As a customer I should have been given the option to insure my delivery even if it meant I would have to pay for it.
11 octobre 2025
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Staff is So helpful and knowledgeable
Staff is So helpful and knowledgeable. I love my bag!
24 mars 2026
Always find a great purchase within my…
Always find a great purchase within my price range. Also, very happy that I joined Rebag membership to help save on future purchases.
7 avril 2026
Always pleased with the quality of…
Always pleased with the quality of purchases I've made over the years.
10 avril 2026
Love the website and selling and…
Love the website and selling and purchasing very straightforward. Item authentic and in beautiful condition.
21 avril 2026
Excellent experience
Excellent experience, authentic bag, questions were answered promptly ..
Will definitely buy again
11 février 2026
Great communication
Great communication. I get personalized text messages of sales events. Easy purchase and returns. Colorful pictures with descriptions of items.
17 avril 2026
Terrible customer service
Terrible customer service — will never be purchasing from this website again.
I find it in very bad taste rebag is trying so hard for a subscription service and if you aren’t apart of this subscription, then as a client you aren’t treated well.
30 mars 2026
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Placed an order 4/7/26
Placed an order 4/7/26. There have been no updates, no order fulfillment. Reached out to my sales rep who also tried to create a customer service ticket. No answers. This was a time sensitive gift for my wife. Still no answer or understanding. Very frustrating and disappointing.
15 avril 2026
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
I love my bag
I love my bag. Use it as often as possible. Was grateful to find the counter in Bloomingdales.
5 février 2026
Overall process is smooth, BUT
The only issue is the customer service and the status updates that are provided (lack thereof). I think more details need to be provided on the details dropdown. No specific dates other than when item was received (trade). It has since been reviewed but not sure when? Dates are not provided. I started this on 4/6 and it is now 4/21. Sent 2 emails and had originally attempted to chat but never got any responses even though people are online and during business hours?
5 avril 2026
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Easiest to sell and highest quotes but…
Easiest to sell and highest quotes but take forever to process
21 avril 2026
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
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