I had a great 1st experience with Rebag! I had been trying to find a specific Gucci bag and I finally found one on the site! The ordering process was simple, it shipped quickly and the condition (ligh... Voir plus
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I have been a long time customer, and your new policies have damaged customer loyalty to Rebag. I dropped off a Chanel bag and David yurman bracelet on February 3, 2026, and it took almost 3 months to... Voir plus
L'entreprise a répondu
I love my Gucci bag! It is stunning, in great condition, and the price was reasonable. My only complaint is that Rebag uses FedEx to ship AND you have to sign for the package in person (no digital rel... Voir plus
L'entreprise a répondu
You never disappoint, Rebag!!! Your explanation regarding the condition of the bags is always on point!!! I know exactly what to expect each time I purchase from you. Your prices are ok eventhough... Voir plus
3,5
Moyen
453 avis
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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The item arrived as described and the…
The item arrived as described and the shipping was fast. I would definitely buy from Rebag again.
21 avril 2026
The sales girl astrid was very helpful…
The sales girl astrid was very helpful and knowledgeable besides being nice
19 mars 2026
Rebag has gone downhill these past 2…
Rebag has gone downhill these past 2 years. Trade In values are not accurate. Takes forever to get a purchase sent and to get your money after a consignment sale. I will be taking my business elsewhere. New policies implemented last year are awful.
10 décembre 2025
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
I purchased a bag and then they…
I purchased a bag and then they cancelled my order after charging me. No one ever reached out to me to give me any information.
15 avril 2026
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Excellent client service
Excellent client service. A company is only as good as it’s client service.
20 mars 2026
Great Experience every time
This is my 3rd transaction and am very pleased with product as described and arriving in a timely manor. I plan to continue shopping with them in the future.
21 avril 2026
Don’t sell to this company
Don’t sell to this company. Their business practices are questionable and inconsistent. Policies seem to change frequently, they sell your items while withholding payment for months, and then charge a fee just to transfer your money out of your wallet.
29 janvier 2026
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
Good communication and updates.
9 mars 2026
Very good service
19 mars 2026
Delivery occurred after my trip
Delivery occurred after my trip. The entire process was difficult. It doesn’t take that long to ship and for the insane fees, it is even more ridiculous. FedEx wouldn’t permit me to pick up the package, even after their very rude driver refused to even look on his vehicle for the other package on the day I was home and he only delivered 1 item and was argumentative when I showed him the notifications. And don’t get me started on your refund process. A total money grab to keep customer’s money as long as you can. Seriously. I won’t order from Rebag ever again. If it isn’t in the store, I will pass. Supremely disappointing.
6 avril 2026
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
The purse quality was cheap and Rebag…
The purse quality was cheap and Rebag doesn’t follow their return policy , all these fees are applied even if you don’t keep the item even if your in the return timeframe . I would never order again and I have spread the word how rebags are rip off
16 février 2026
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
A customer service is superb
21 avril 2026
Tried to do a trade
Tried to do a trade. Rebag decided to not take a bag in. I tried to pay with my rebag wallet and it was absolutely impossible. Going to the store and calling on customer service couldnt help. The store employees tried their best to help.
5 avril 2026
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Great experience!
This is my second purchase. The bag arrived sooner than promised date and it was as described. Would purchase again!!!
5 avril 2026
Takes too long to get your money sent…
Takes too long to get your money sent to your wallet, they get your bag then try to lower the price even more
1 avril 2026
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Horrible experience
Horrible experience! Bought a CHANEL bag that arrived damaged as it wasn’t packaged properly & simply thrown in a box that was not only too small but failed to offer any cushioning. When I called customer service the agent didn’t even know what CHANEL was! Requested to speak to a supervisor but this never happened. Dreadful!
4 avril 2026
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
Bag is absolutely gorgeous!
Bag is absolutely gorgeous - better than expected! Quick shipping too!
4 avril 2026
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