I had a great 1st experience with Rebag! I had been trying to find a specific Gucci bag and I finally found one on the site! The ordering process was simple, it shipped quickly and the condition (ligh... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have been a long time customer, and your new policies have damaged customer loyalty to Rebag. I dropped off a Chanel bag and David yurman bracelet on February 3, 2026, and it took almost 3 months to... Voir plus
L'entreprise a répondu
I love my Gucci bag! It is stunning, in great condition, and the price was reasonable. My only complaint is that Rebag uses FedEx to ship AND you have to sign for the package in person (no digital rel... Voir plus
L'entreprise a répondu
You never disappoint, Rebag!!! Your explanation regarding the condition of the bags is always on point!!! I know exactly what to expect each time I purchase from you. Your prices are ok eventhough... Voir plus
3,5
Moyen
453 avis
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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The good and the bad
I have purchased four things from Rebag. Very satisfied with my purchases. First go round I think I sent two bags. It went smoothly and quickly. The next time, three bags. I feel
that this time the process was much too slow. I was not happy and don’t think I will do it again. I am though, exceedingly pleased with my purchases.
4 avril 2026
At Sunrise store amazing Nellie
At Sunrise store, Nellie was perfect, really good advice, professionnal and nice. Thank you 🙏
16 avril 2026
Bought a vintage LV Pochette and was…
Bought a vintage LV Pochette and was super excited. Went to the New York location for a Birthday trip, but once back in Michigan, the shoulder strap broke on the first wear. Paid $800 for 1 wear and now need to pay $150 to repair it. Happy birthday to me!
3 avril 2026
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Bag was in better shape than expected
I was surprised to find that the bag was in better condition than expected.
3 avril 2026
Excellent choices in great condition…
Excellent choices in great condition and prompt delivery.
3 avril 2026
I did not purchase anything
I did not purchase anything. Really nothing to review and if so I’ve been hacked
3 avril 2026
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
I did not make a purchase
I did not make a purchase. I sold items to Rebag. It has taken 3 months to receive payment from them. Unacceptable!!!! I would not sell to this company again!!
3 avril 2026
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
Listed under wrong condition
Listed u der wrong condition. No refund. Crap return system.
1 avril 2026
Réponse de Rebag
Hi, and thank you for your feedback! We appreciate you taking the time to share your experience, as it helps us continue refining our service. If there’s anything we can further assist with, please feel free to reach out to us at contact@rebag.com.
Horrible & I have purchased from Rebag many times…
I have purchased from Rebag many times before with no issue. However, this time I went to purchase a medium Dior lady handbag that was listed as white with gold hardware. I was excited because I’ve been searching for this bag for a very long time and I have never had any issue before with misleading descriptions, etc. However, when I received the bag, it was cream colored and NOT white. Everyone knows there is an obvious difference, and it’s not simply based upon the eye of the holder! I returned the bag immediately the next day, so well within the 7 day return period & was charged a $50 return fee plus my shipping charge was not credited back. I can understand the shipping, but why am I paying $50 for a mistake that you made with an inaccurate description? Needless to say I likely will not purchase from Rebag again! I’ve been a long time customer but I basically paid $70 for them to ship something that was not accurately described. I bet they are making a killing financially on that catch alone!
Stand by your product, and if it is inaccurately described, a purchaser should be entitled to a full refund!
1 avril 2026
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
There are many companies who offer this…
There are many companies who offer this service and products. As I choose items for purchase, I expect exact photos with the upmost accuracy for lighting and color - the last purchased item was obviously either a set of stock photos or lighting which completely changed the appearance of the item. That is unacceptable in my opinion.
3 avril 2026
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
Yuliya from Orlando Bloomingdale store…
Yuliya from Orlando Bloomingdale store provided excellent customer service. Friendly, professional and kind person. Helped me with buyout and purchase perfect Hermes Picotin handbag. Overall, team very friendly and welcoming and have wonderful atmosphere.
2 avril 2026
Requested a refund of membership now…
Requested a refund of membership now three times and sill being charged
2 avril 2026
Réponse de Rebag
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet expectations and appreciate you bringing this to our attention. Please feel free to contact us at contact@rebag.com so we can further assist.
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