I recently ordered a skip from Reliable Skips and was delighted with the service. Initially I had a problem with the website so I gave them a call. The customer service was outstanding both over the p... Voir plus
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Lisez les avis des autres
Skip arrived early, very polite workman. Skip taken away after 7 days, once again very polite workman. Would recommend. ⭐️
Excellent all around, have used them 3 times now. The drivers are lovely and take care placing the skip where it's needed safely, customer services have been really helpful dealing with my questions a... Voir plus
Great company, fast delivery and fast collection. Driver who collected was awesome. Will definitely use again when we need a skip
À propos de l'entreprise
Écrit par l'entreprise
Reliable Skip is the go-to solution for efficient, dependable, and environmentally responsible waste management across the UK. From domestic clear-outs to large scale construction projects, we provide an extensive range of skip sizes tailored to meet all your needs. Our dedicated team ensures an easy online booking process and cheap prices. With a firm commitment to recycling, we strive to reduce landfill waste, protecting our environment. At Reliableskip.com, your satisfaction is our priority, as we continue to offer top-notch, customer-focused services. Enjoy low cost skip hire and book online today!
Coordonnées de contact
Century House, High Street, Hartley Wintney, RG278NY, Hook, Royaume-Uni
- 0800 320 2110
- sales@reliableskip.com
- reliableskip.com
4,7
Excellent
435 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent company
Excellent company. We were thrilled with the ease of booking our skip hire online. Communication was excellent. Drop off and pick up excellent. Thank you!
4 juillet 2025
Avis spontané
Incredibly shocking company.
Reliable skips unreliable!.
I really wouldn’t recommend.
I paid for my skip online. Booked for Wednesday 9th July, all good.
Wednesday arrives. No skip, I contact them, I’m told we have tried to contact you there’s a system issue and your skip will come tomorrow. Bear in mind I have no missed calls and no emails but fine I’ll accept that. Thursday 10 July comes no skip. I give them a call, I speak to Katie she tells me leave it with me I’ll contact you back with an update. No contact and no skip. Now tomorrow is Friday, what are the chances I’ll a) get my skip b) actually get someone who has integrity to give me an update contact me?, I’m not holding on to much chance of either. I have no issues with there being problems, I get that happens, I have an issue with not being told what’s going on. I really wish I had gone with a local company and not effectively a broker. They also don’t open 9-5pm as a business owner I can tell when I’m passed to a third party call handling company- these guys effectively just take your details and pass them on to the company who in this case never give you an update that’s of any use. Now I’m preparing myself for the fight to get a refund if my skip hasn’t arrived by tomorrow. Seriously don’t use them.
Update: did get an email response assuring me the skip would be delivered today (Thursday) at all costs. That’s perfect, why couldn’t you just tell me without me needing to go through so many channels to get a reply. I really don’t deal well with ‘we will get back to you as soon as we know’ and then no one gets back to you until you chase up again. I won’t be using again.
9 juillet 2025
Avis spontané
Réponse de Reliable Skip
Hi Ariba,
We’re truly sorry for the frustration and inconvenience caused - we completely understand how upsetting it is when things don’t go to plan, especially when you’ve put your trust in us. This absolutely isn’t the experience we aim to provide, and we’re incredibly disappointed that circumstances beyond our control have let you down.
To be completely transparent, the depot in Cardiff experienced a serious and unexpected system failure this week, which disrupted their entire scheduling process and caused delays across the board. That’s not your fault - and we wouldn’t expect you to bear the brunt of that, but we want to reassure you that we’ve been chasing them constantly, including late into the evening, to try and put things right and get a meaningful update.
You’ve used us before, and we hope that reflects the fact that we are not just a middleman, but a small, hardworking team who genuinely care. If we didn’t care, we wouldn’t still be following this up hours after close of business, trying to get answers for you. We’re gutted that this has left you feeling so disappointed.
We’ve offered a full refund if you’d prefer to cancel, or we can continue working to get the skip to you as soon as physically possible. Please don’t hesitate to reach out - we’re here and will do whatever we can to make this right.
Skip came first thing and was delivered…
Skip came first thing and was delivered with no problem and pick up was the same, we will definitely be using them again and will tell others too
30 juin 2025
Avis spontané
A great Company with good pricing.
The skip was delivered and collected on time with no trouble. There was clear instructions on what we could place in the skip and what was not allowed. Katie from customer service was brilliant at keeping me updated. I am happy to recommend this company and will use them again. 😊
30 juin 2025
Avis spontané
Would use again
Just got a skip from reliable skips, nice and simple to use. Dropped off and collected as requested. Would use again.
9 juin 2025
Avis spontané
Would book again
Really fast delivery and pick up. Great service. Are reliable skips !
13 juin 2025
Avis spontané
Top in all categories
Great service! The driver for both the drop off and collection was polite and friendly, we have a new drive way and he gently placed the skip as close to the house as possible, no damage no sinkage. The skip was in a good condition so no unsightly rust bucket on the drive for the duration. The price was the most competitive on the Internet by far, I spent a Saturday trawling through comparison sites and websites, all contact has been polite and friendly, customer service is superb and personable. Great company! They also have an eco scheme currently where they plant a tree for every 3 reviews. I’m no tree hugger but that’s great right! Very happy.
16 juin 2025
Avis spontané
Réponse de Reliable Skip
Hi Terry, we're over the moon to hear your positive feedback! Thanks for highlighting our friendly drivers and competitive prices 🌳🚛
Kind Regards, Reliable Skip
Great service
Very quick delivery of skip and great communication when collected. Reasonable price. Would recommend
21 juin 2025
Avis spontané
Réponse de Reliable Skip
Hi Samantha, we're over the moon to hear about your positive experience with our quick delivery and communication! 🚚💬 Your recommendation means the world to us. 🌍
Kind Regards, Reliable Skip
Cancellation fee when they failed to deliver
Ordered a skip. Our drive is sloped so we sent pictures, both close up and from across the road, as well as a measurement of the angle of the drive, to check whether it would be okay and was told it would be fine. We trusted them because we know other houses on our road have had skips no problem.
This morning the delivery comes and they can’t get it on the drive. They dump it on the pavement and leave and we have to try to get to taken away before we’re fined by the council. A different guy comes to take it away and tells us they always have trouble delivering to our area because it’s hilly and their trucks can’t handle it so they should have declined the job - great.
We ring to ask if we can still get a skip given we haven’t successfully been delivered one and get told we’ll get a call back in 10 minutes. Obviously no call back for hours and we have to chase. Finally get a call back and are told they can’t deliver a skip to us and will give us a refund but will charge us a cancellation fee. Baffling that they think this is acceptable, it wasn’t our fault they didn’t look the pictures and measurement properly to confirm they could deliver to us. I don’t know what more we could possibly have done to facilitate delivery. Be aware that if you book with Reliable Skips and they can’t deliver for whatever reason, they will charge you and say it’s your problem.
20 juin 2025
Avis spontané
Réponse de Reliable Skip
Hi Jenny,
We're truly sorry to hear about the difficulties you experienced with your skip delivery. It sounds like a frustrating situation all round, and we appreciate the effort you went to in providing detailed information about your drive to ensure the delivery could go ahead smoothly. It's clear that this situation was far from ideal, and we regret any inconvenience caused.
Regarding the issues with delivery on sloped drives and in hilly areas, it's a challenge that we occasionally face despite our best efforts to assess and prepare for such conditions. We aim to learn from each of these experiences to improve our service moving forwards.
We understand your frustration regarding the cancellation fee. I can see as a gesture of goodwill, you were charged a minimal cancellation fee of £20 as opposed to a wasted journey charge. The fee partly covers the costs incurred on our side for the attempted delivery and collection, which, unfortunately, doesn't eliminate the expenses we faced. We strive to be transparent about potential risks and charges, though we recognise that this doesn't lessen the disappointment when things don't go as planned.
Concerning the situation with the council and potential fines, please rest assured that we would take responsibility for any repercussions resulting from the skip's placement. It's our duty to manage such issues, not yours.
Your feedback is invaluable to us in highlighting areas where we can enhance our communication and service. We're continually working to improve our processes and customer experience, and insights like yours are crucial in this journey. Thank you for taking the time to share your experience, and we're sincerely sorry for any stress caused.
Kind Regards,
Reliable Skip
We needed to extend our pick up date…
We needed to extend our pick up date this was done very easily.
Our whole experience was extremely smooth from ordering to collection Katie was very helpful kind and pleasant (one less thing to worry about during a house move )
13 juin 2025
Avis spontané
Réponse de Reliable Skip
Hello, we're delighted to hear your experience was smooth and stress-free! 😊 Thanks for sharing your positive feedback about Katie's helpfulness. 🙏
Kind Regards, Reliable Skip
Reliable Skips Basingstoke
We were very happy with the service from Reliable Skip. The skip was dropped & collected on the agreed dates. I contacted customer service with a query & was replied to promptly. I would definitely use them again & highly recommend Reliable Skip to family & friends.
6 juin 2025
Avis spontané
Réponse de Reliable Skip
Hi Sue, we're chuffed to bits that you're pleased with our service and prompt communication! 👍😊 Your recommendation means the world to us.
Kind Regards, Reliable Skip
Good service delivered on time removed…
Good service delivered on time removed on time all professional done.
9 juin 2025
Avis spontané
Réponse de Reliable Skip
Hi Justin, we're thrilled to hear you found our service professional and timely! 😊 Thanks for choosing us! 🚚
Kind Regards, Reliable Skip
Easy to book online
Easy to book online, updated via email and txt message at every step. Would use again.
2 juin 2025
Avis spontané
Réponse de Reliable Skip
Hi Simon, we're chuffed to hear you found our booking process straightforward and updates helpful. We can't wait to assist you again! 😊🙌
Kind Regards, Reliable Skip
Skip the rest, Reliable Skips are the best!
Great service and really competitive prices. Delivery as expected and collected on time. Communication and whole process was quick and straightforward.
22 mai 2025
Avis spontané
Réponse de Reliable Skip
Hi Tony, we're thrilled to hear you're pleased with our service and competitive prices. Your positive feedback about our timely delivery and communication means a lot to us! 🙌🚚
Kind Regards, Reliable Skip
Perfect
Good price, friendly and knowledgeable staff, flexible with early collection. Can't fault them.
29 avril 2025
Avis spontané
Réponse de Reliable Skip
Hi Mark, we're delighted you found our staff friendly and knowledgeable. Thanks for commending our flexible collection and good prices! 😊👍
Kind Regards, Reliable Skip
Excellent service and communication.
29 mai 2025
Avis spontané
Réponse de Reliable Skip
Hi Sheikh, we're absolutely thrilled you appreciated our service and communication. Thanks a bunch! 😊👍
Kind Regards, Reliable Skip
Does what it says on the tin!
Does what it says on the tin! Easy to book online and arrived the day as requested! Good customer service
9 mai 2025
Avis spontané
Réponse de Reliable Skip
Hey Simon, we're absolutely delighted to hear you found our booking process and customer service up to the mark! 😊👍
Kind Regards, Reliable Skip
Prompt delivery of skip
Prompt delivery of skip, no fuss,excellent company to use. Will call on them again when needed.
15 avril 2025
Avis spontané
Réponse de Reliable Skip
Hi Gerry, we're overjoyed to know you appreciated our fuss-free service and prompt delivery. We look forward to serving you again! 😊👍
Kind Regards, Reliable Skip
Unreliable skips..
19 mai 2025
Avis spontané
Réponse de Reliable Skip
Dear Paul,
We have reviewed your order in detail and, while we welcome customer feedback, we feel that your review in this instance is extremely unfair and appears to have been posted in bad faith.
Both of your skips were delivered on time, and the delay in collecting the second skip was a direct result of a breach of contract by your company, EGlobe LTD trading as Artico Interiors (www.articointeriors.com). The issues began when your team knowingly disposed of over 20 items of POPs (Persistent Organic Pollutants) waste, namely upholstered furniture, which had been deliberately concealed within the skip. Despite clear photographic evidence, your company repeatedly denied placing these items in the skip—until we were left with no option but to pursue the matter through small claims to recover the significant disposal costs incurred.
The models of furniture in question are visibly featured on your company’s website and social media channels. Furthermore, the skip was located in a secure business park with CCTV coverage, adding to the weight of the evidence.
Given that your business exclusively sells furniture, it is inconceivable that you and your team were unaware of the legal obligations surrounding the disposal of environmentally hazardous waste. This is particularly concerning in light of the multiple reminders we issued regarding what cannot be placed in a general mixed waste skip.
We sincerely hope that following this incident, your company will take its responsibilities as a waste producer more seriously and ensure future compliance with the relevant environmental legislation.
Kind regards,
Reliable Skip
Top Rate Service
Easy to order and a competitive price. Delivered on time and collected as booked, combined with great customer service both by delivery drivers and office team. Would highly recommend.
9 mai 2025
Avis spontané
Réponse de Reliable Skip
Hi Sharon, thrilled to hear that you appreciated our competitive prices and top-notch customer service. Thanks a bunch for your lovely recommendation!
Kind Regards, Reliable Skip
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