By far the best hair extension brand. Always go above and beyond for me even as a sole trader. It means a lot to someone like me to be recognised, appreciated, and shown such support.. Thankyou to all... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My clients love these Elegance Nano wefts great for adding volume the fine hair without unnecessary weight or bulk.
L'entreprise a répondu
Really poor customer service. You claim to have a hairsurance policy but when proof that the hair extensions aren’t fit for purpose and that your products have been used will not offer a replacement!... Voir plus
L'entreprise a répondu
The girls here have been so helpful even with my parcel being delayed in post. Very efficient & had a solution. Hair quality and colour is always amazing! And my best luxury brand I offer in the salon... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Remi Cachet is a premium quality, professional hair extension brand offering the highest grade of human hair in the market globally. Founded in 2013 by 30+ year industry expert, Victoria Lynch, Remi Cachet has an offering of over 14 extension methods and 60+ shades of colour, with a mission to provide natural and sustainable hair solutions that tackle everything from colour, length, volume and beyond.
Coordonnées de contact
Unit 2, Easter Park, Teesside Industrial Estate, TS17 9NT, Thornaby, Royaume-Uni
- +44 (0)330 175 2551
- help@remicachet.com
- remicachet.com
4,1
Bien
647 avis
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A pleasure to buy
A pleasure to buy. Always a smooth operation from start to finish and great quality hair. Good telephone customer service too 🫶🏻
26 janvier 2026
Réponse de Remi Cachet
Hi Zoe,
We're happy to hear that you had a smooth experience and appreciate our quality. It's great to know our customer service met your expectations. Thanks for your positive feedback!
Best wishes - Remi Cachet, Customer Support
Always excellent customer service and…
Always excellent customer service and resolved an issues immediately. I accidentally put the wrong address in and this was a seamless process, not the headache I was expecting.
Whenever I ordered, it comes promptly and well within the timeframe given.
Keep it up as we need more companies that care about their clients.
23 janvier 2026
Réponse de Remi Cachet
Hi Ashley,
We're happy to hear that our customer service resolved the address issue seamlessly. We're glad your order arrived promptly and appreciate your positive feedback. It's great to know we're meeting your expectations.
Best wishes - Remi Cachet
Réponse de Remi Cachet
Hi Alison,
We're happy to hear that you find our hair products beautiful! Thank you for your wonderful feedback; we appreciate it greatly.
Best wishes - Remi Cachet
Réponse de Remi Cachet
Hi Laura,
We're happy to hear that you enjoy our brand! We appreciate you taking the time to share your positive experience with us.
Best wishes - Remi Cachet
Beautiful quality hair
Beautiful quality hair, twin tabs were so easy to apply. Looks exactly the same as the tapes in the head but a much easier less messy application and removal. Will definitely recommend
23 janvier 2026
Réponse de Remi Cachet
Hi Kelly,
We're happy to hear that you found the hair quality beautiful and the twin tabs easy to apply! We're glad the application and removal process was less messy for you.
Thank you for recommending our product!
Best wishes, Remi Cachet - Customer support
Great quality brand
14 janvier 2026
Réponse de Remi Cachet
Hi Jessica,
Thank you so much for sharing your thoughts with us!
Best wishes, Remi Cachet - Customer support
Super fast delivery always impressed…
Super fast delivery always impressed how fast it comes
13 janvier 2026
Réponse de Remi Cachet
Hi Lauren,
Thank you for taking the time to leave this review - we love to hear from our happy customers.
Best wishes,
Remi Cachet Customer Support
Réponse de Remi Cachet
Hi Stacey,
Thank you for your positive review and taking the time to share your feedback.
Best wishes,
Remi Cachet Customer Support
A brand I trust and happily recommend.
I’ve been using Remi Cachet as my wholesaler for some time now and I’m always impressed with the quality of the hair. Consistent, reliable, and long-lasting, with great support from the team. A brand I trust and happily recommend.
6 janvier 2026
Réponse de Remi Cachet
Hi Sam,
We're happy to hear that you're consistently impressed with our hair quality and find it reliable and long-lasting. It's great to know you appreciate our team's support.
Thank you for recommending our brand!
Best wishes, Customer support - Remi Cachet
Réponse de Remi Cachet
Hi Michele,
We're happy to hear that you love the hair extensions. We appreciate your feedback on the amazing hair quality!
Best wishes-
Customer support - Remi Cachet
The hair is amazing
The hair is amazing, and the quality is outstanding. With proper maintenance, the longevity of the hair surpasses what you'd anticipate!
5 janvier 2026
Avis spontané
Réponse de Remi Cachet
Hi Carolyn,
We appreciate you sharing this feedback. We're love to hear that our customers are happy with our products and the quality of our hair.
Best wishes,
Remi Cachet Customer Support
Really disappointed with the quality of…
Really disappointed with the quality of hair, there was a definite colour change between techniques, I ordered weft and tapes from the same range and the colours did not match. The hair from the weft was curly and had a damp rough feel about it. CS wasn’t having any of it even with clear photo evidence, I had no choice but to reorder a different range a colour and currently waiting for a refund.
19 décembre 2025
Réponse de Remi Cachet
Hi Jemma,
Thank you for taking the time to share your experience, we take all feedback on board.
Based on the order details you have provided I can see that there was 2 different ranges ordered and these ranges have different colour ranges from each other. It's also important to note that as the hair is 100% human hair batches can always vary.
We are happy to honor the refund which is why we have asked for the hair to be returned. I can see that our Customer Support has been in touch with you and explained that we are making our way through our returns due to our office closure over the festive period and hope to have your refund process as quickly as possible.
Thank you for your patience.
Best Wishes
Remi Cachet Customer Support
The absolute best extensions on the…
The absolute best extensions on the market ❤️❤️❤️
22 décembre 2025
Réponse de Remi Cachet
Hi James,
Thank you so much for your wonderful feedback, we appreciate it and love to hear how happy our customers are.
Best wishes,
Remi Cachet Customer Support
Réponse de Remi Cachet
Hi Lauren,
We're happy to hear that you are consistently pleased with our hair quality and delivery speed. Thank you for your positive feedback!
Best wishes,
Remi Cachet Customer Support
Réponse de Remi Cachet
Hi Emma,
Thank you for taking the time to leave this lovely review, we really appreciate it!
Best wishes,
Remi Cachet Customer Support
Another excellent product from RC
Another excellent product from RC. Very new to the brand and absolutely loving it x
28 novembre 2025
Réponse de Remi Cachet
Hi Denise,
We're happy to hear that you are loving our products! Thank you for sharing your positive experience with us; we appreciate it.
Best wishes,
Remi Cachet Customer Support
Réponse de Remi Cachet
Hi Michelle,
Thank you for leaving such a lovely review, we love to hear how happy our customers are with our products!
Best wishes,
Remi Cachet Customer Support
Réponse de Remi Cachet
Hi Stacey,
Thank you for taking the time to leave this positive review, we really appreciate it.
Best wishes,
Remi Cachet Customer Support
I use this company at least once a…
I use this company at least once a week, I couldn’t recommend enough such fast delivery and amazing customer service.
26 novembre 2025
Réponse de Remi Cachet
Hi Jack,
Thank you for your wonderful feedback, we appreciate you taking the time to share this!
Best wishes,
Remi Cachet Customer Support
Terrible extensions
Terrible extensions for blonde hair. I’ve purchased these on two separate occasions and each time the hair has completely transformed into a brassy, orange tone. This happened in a very short period of time and is absolutely not normal “wear and tear”.
I reached out to customer service and instead of taking responsibility, they blamed the issue on kullanım and refused to help, compensate, or replace the product. For something marketed as a luxury brand, both the product quality and customer support have been extremely disappointing.
I’m sharing this so others don’t end up going through the same experience I have.
2 décembre 2025
Avis spontané
Réponse de Remi Cachet
Hi Shan,
We’re truly sorry to hear about your experience and how disappointing this has been for you. This is absolutely not the outcome we want for any of our customers, and we understand how frustrating it must feel.
We are unable to see any order details linked to this review. If you could please reach out to us directly with your order number and contact information (help@remicachet.com), we’d really appreciate the opportunity to look into this further for you and understand what happened.
Best wishes,
Remi Cachet Customer Support
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