reservationstays.com Avis 

When I booked through Reservation Stay and Paid for my hotel in full in advance of my stay, the manager at the hotel could not find a record of the reservation upon my arrival. I called Reservations Stay's customer service, and they insisted that the booking was made, but the hotel had no record of it. I had to pay the hotel for a separate reservation because I needed a place to stay. I was unsuccessful in obtaining a refund for the reservation, so I ended up paying twice for a hotel room.

Stay clear of this operation. Tried to call and cancel and was #181 in the Q!! Opted twice for a call back and never received one. Got scammed out of my money. They need to be shut down.!! Do not book here!!

The company misrepresents its cancellation policy. You are asked to pay an additional $100.00 for the flexibility of cancelling. What they do not tell you is that this fee only entitles you to apply for cancellation consideration, based on predefined categories. This is deceptive and misleading. I'm trying to cancel a reservation that is 9 months away and they will not consider it.

My experience was so bad that if I could I would give them zero. 1 is too much for my satisfaction. I used this site by accident. I was supposed to use a conference site to book a hotel. Within an hour I realized that I made a mistake and called the company. The agent didn't want to accept their policy that is clearly stated on their website - saying "free cancelation within 24 hours". I called the next day , still waiting 24 hours, and the agent told me that I can get a refund if I give them a good reason for cancelation! I emailed, I even made a screen shot where their policy was described. I had towsit for a week before someone replied, basically saying the same thing. Stay away from this site! I used lots of travel site, such as expedia, Orbitz, and never had such a awful experience.

We booked a reservation for a hotel under reservation stays. This booking was made because the airline told us that they would not be able to get my husband to his destination until the next morning however, when he got to the airport, they told him he could make his destination. Although it was a nonrefundable hotel booking, the hotel was willing to refund reservation stays, however reservation stays refused to do so in addition, they refused to change the credit card that it was listed under. There was no customer service provided. I do not recommend booking under the company reservation stays

I was trying to book online directly with our chosen hotel, and somehow ended up on the Reservation Stays site without realizing it. I called what I thought was the hotel’s booking phone number, and booked a room. Reservation Stays booked us at the wrong hotel, hours away from where we were going to be. I didn’t catch it until the morning we were leaving, when I pulled up the confirmation to get the address. I called them immediately and requested that they switch the reservation to the correct hotel (in the same chain) and offered to pay any difference. They refused to do anything to help, telling me they needed at least 24 hours to review the case. I told them we needed a place to stay that night, but the agent repeatedly told me that we could stay in the hotel they had erroneously booked. He could not seem to understand that it was 3 hours north of where we were going. He called me back at one point to try to get me to admit fault for the error. The agent didn’t even offer to help us book a new room; I had to request to talk to a booking agent, and after being quoted $300 for one night, I hung up and booked directly with the hotel for $100 cheaper. It’s been two days and I have never heard from them again.

This company a scam, please read and avoid or dispute charge with your credit card/bank. They advertised as a hotel partner for a fest which is not true. They shared a paid in full hotel voucher at the Hyatt. Hyatt has no record of the reservation. Company said they can’t do anything, they are just a 3rd party. They hung up when I said they were the one who took my money.

A goddamn scam! Was unknowingly directed to this piece of shit website when booking a hotel. Cancelled reservation within the required time and was given a credit at "reservation Stays" instead of a refund on credit card. Policy on the fake website stated refund within time limit was a refund to payment on record. How does this happen? Where is the FBI? I want prison sentences......

Would be a zero if possible. Tricked into thinking it was a hotel website. Paid extra for a refund opportunity, then denied a legitimate request 10 days out. Would give zero stars if possible.

Site is misleading, You think your on the hotels website. Then you book and pay the 40.00 cancelation fee. Then your daughters volleyball team decides that we will not be going to this location. Call to use your reservation WITH cancelation to cancel and are told nope to bad to sad your out $415.00, you can file a claim to get your money back if you follow link in email. file claim and get an email less then 5 minutes later saying to bad to sad. They are very misleading, I wish the hotels would do something to punish them for making the sites to look much like the real hotel sites. They are a scam in a sense. If I had not be in such a rush the day I booked I am sure I would have noticed the error of booking with them. I do not ever book 3rd party sites for stays and this is a great reminder why I don't.

Bad bad bad, company.
Italians run away because it is a big scam. They have the hotel expenses in the voucher. For the whole phone call I always asked for the total price of taxes and expenses, it was on the line and I asked to cancel the reservation, answer ask the front desk to remove the expenses .... a scam

This site is a scam. Avoid it at all costs!

I wish I could rate this as 0 stars.
I booked a hotel through them and paid the extra $10 for the 100% refundable insurance. Something came up and I was NOT refunded. Then I tried to email, chat and call and NO ONE answered the phone. STAY AWAY FROM USING THIS SERVICE!!!!!!!!

I rang thinking I had booked the raddison at Manchester. When I contacted the raddison they knew nothing about the booking so took my money but no room. Absolute scam

booked as they said they were the Marriott but come to find out they are not and are a 3rd party. Tried to change our reservation and they will not change and still made us pay even though we never used. Credit card even said their hands were tied due to 3rd party and policy is no changes so credit card said nothing they can do.

If I could rate zero stars, I would. This company is a complete scam. I accidentally made a booking and immediately requested to change the dates. They asked for a cancellation confirmation from the hotel, which I obtained and provided — but they still refused to change the booking or issue a refund. They blamed "third parties" instead, despite clearly misleading me throughout the process.

Their customer service is a big joke. Avoid them at all costs.

Beware of Reservation Stays – A Scam Disguised as a Legitimate Booking Site

I cannot stress this enough: DO NOT use Reservation Stays. This company is incredibly deceptive and operates under the false pretense of being the “official website” for many hotels. They are NOT affiliated with the hotels you think you’re booking with, and that’s where the nightmare begins.

I was tricked into thinking I was booking directly with the hotel. Their website looks official, but it’s completely misleading. After booking, I realized they had charged me hundreds of dollars more than the actual hotel rates – with massive overcharges, hidden fees, and no transparency.

Their cancellation and refund policy is a joke – a carefully worded trap designed to keep your money no matter what. When I tried to get help from customer service, I was met with zero support, rude responses, and absolutely no accountability. They don’t care about customer satisfaction – only about taking your money and leaving you stranded.

This company should not be in business. Reservation Stays is the definition of a scam. Avoid at all costs and always book directly through the hotel’s actual website – not this fraudulent third-party operation. You’ve been warned.

This is The worst business to book a hotel... BOOK YOUR HOTEL WITH THE ACTUAL HOTEL.THIS IS A THIRD PARTY., THE CUSTOMER SERVICE IS A JOKE...

Booked online thinking it was the actual hotel website and fat fingered incorrect check out date. When I asked for a modification or credit, the rep wasn’t able to help me. Not sure why they need online support anyways if they can’t do anything? The actual refundable option isn’t even guaranteed. Stipulations are in the fine print.

I booked a hotel room for one night and accidentally put the wrong date. I tried calling them immediately but they would not change the date or offer a refund. I also sent in on their online portal for a refund with an explanation and they still did not approve it. Terrible business practices and terrible service. Stay away!