reservationstays.com Avis 

Reservation Stays is a SHAM. I recently stayed at Lylo Queenstown (NZ). I know their green logo and colours. Thought I was booking direct, but turns out Reservation Stays had exactly CLONED the Lylo website. I booked 8 months in advance. A fortnight before my arrival date, I needed to make a small adjustment to dates and rang Lylo, thinking I'd booked direct, and had booked a single room - but they told me I'd booked through a 3rd party and they don't have single rooms! I'd never heard of Reservation Stays. I then emailed Reservation Stays and send follow-up emails, they took days to reply, told me they couldn't modify dates and I had to cancel my whole booking and re-book - it was over Easter and this was not possible for obvious reasons. I dealt with an awful Nidhisa in Reservation Stays Support. When they replied to me by email, it was outside the 100% refund days, so if I can cancelled and re-book I'd lose everything. As it was, I lost 3 nights accommodation cost. I've since read they've cloned other accommodation sites. Lesson learned.

DO NOT USE THIS SITE. ITS A SCAM.

I’ve been trying to get a refund for THREE MONTHS.

I booked a $500 room at a Marriott and it was closed. Literally couldn’t walk in the front door.

DO NOT USE THIS SITE.

DO NOT BOOK WITH THEM. I booked last week for what I thought was the website of a reputable Sydney hotel. I booked the package that included parking, but when I received the confirmation email there was no mention of that (the parking was an extra $65). I told them I was cancelling but they refused to refund the money. I am reporting them to NSW Fair Trading.

Assuming we were on Super 8 Hotel website, we booked a room. They charged $43 above what we found the room to actually cost, including a $12 fee to be able to cancel. When we learned that it was not the Hotel website, it was too late.

I like everyone else made a reservation and paid the extra money to cancel but no luck , Be careful these people are crooks. do not under any circumstances do business with them, just another foreign crook stealing money from Americans

I booked through them. Several months later I called the hotel for some questions and they had no record of my booking.

Dreadful scam. DO NOT BOOK! I tried to cancel my booking, months before departure, and was completely unable to despite the "Enhanced Refund" option I had taken.

Scam!!! Avoid booking through Reservation stays. The booking I made was never found in the actual Sheraton booking system and while following up for this issue as the credit card was charged $815, they ghosted my emails. Law enforcement should shut this place down!

I booked 2 nights in Munich. after reading the reviews here I was worried that this broker is a scam. so, I called the hotel and they confirmed my booking.
So, all is fine here.

Complete scam. They cancelled my reservation and won’t give me a refund after I provided all information. AVOID

This place is a scam. Charge high fees and won't allow cancellations. BEWare

If I could give them a minus 10 I would. They are scam. The website is so misleading I thought I was on the Best Western reservation website. I booked the room and included the "recommended" upgrade to be able to cancel up to a few days before the stay. The site said I could cancel for free for 24 hours. It did not indicate that I could not cancel the upgrade at all. I called within and hour to cancel when I figured out it was not the Best Western website. They refused to cancel the $127 "upgrade". I consider this to be fraud in the inducement. Do not use this website!!

Same as everyone else. My wife booked a 3 night stay at the Hyatt House London Stratford for a total cost of $1,171.49, which was supposed to include breakfast:

$257.78/night x 3 nights
Refundable upgrade: $107.00
Taxes & Fees: $311.15
Discount: $20.00

It doesn't include breakfast and is non-refundable despite the "upgrade." I could have booked this room through Delta for a total of $819. That's when I found out the reservation is non-refundable.

Let me preface this by saying: **DO NOT, under any circumstances, book anything through this website!** This is not a legitimate hotel booking platform; it's a cleverly disguised scam designed to steal your money. I unfortunately learned this the hard way and am writing this review as a desperate warning to others.

From the outset, the website looked somewhat convincing. It had professional-looking layouts, enticing pictures of hotels, and even seemingly legitimate reviews (which I now suspect are fabricated). I found a hotel that appeared to fit my needs and proceeded with the booking process. Everything seemed normal until the payment stage.

**This is where the first massive red flag appeared.** Instead of being charged in my local currency (AUD, given I'm in Victoria, Australia), the payment was processed in USD without informing this on the booking page.

Foolishly, in my haste, I proceeded with the payment. This was a HUGE mistake. Not only was the exchange rate unfavorable, costing me significantly more than the advertised price, but **I never received any booking confirmation.** My attempts to contact them again were met with silence.
This website is a phishing operation.** They lure you in with the promise of easy hotel bookings, then hit you with unexpected foreign currency charges and vanish with your money, leaving you with no actual reservation.

Here's a summary of why you should avoid this website like the plague:

* **Deceptive Practices:** They present themselves as a legitimate booking site but are anything but.
* **Foreign Currency Scam:** Charging in a foreign currency without clear explanation is a major red flag and a way to inflate the cost.
* **Non-Existent or Unhelpful "Customer Service":** They are unresponsive or provide vague answers to avoid accountability.
* **Potential for Data Theft:** Given their fraudulent nature, I wouldn't be surprised if they are also harvesting your personal and financial information.

**I have reported this website to the relevant authorities and strongly urge anyone who has been scammed by them to do the same.** Please, learn from my mistake and stick to reputable and well-known hotel booking platforms.

**This website is a danger to consumers and should be shut down immediately.** Save yourself the frustration, the financial loss, and the potential security risks. **DO NOT USE THIS WEBSITE!** You have been warned.

As mentioned in other reviews, Reservation Stays is a scam. They're website looks just like the Hyatt website. I booked through them thinking I was on the Hyatt website. I discovered the fraudulent copy of the website within 10 minutes of the booking. I had added an additional fee to the cost of the room in order to be able to cancel within two days of the stay. Since I had not booked anything with Hyatt for over a year, I thought this was a new charge, so I accepted it. It was added to the itemized charges for the room, taxes, and fees, When I called to cancel the reservation, they said they could not refund that part of the fee. They claimed it was a separate charge, but it was not shown upfront to be a type of insurance like Allianz. I know when you buy insurance like that, it is not refundable upon cancelation. This fee was not shown in any way to be insurance. I spoke to a floor manager, Mander, who stuck to the claim that this $53.00 charge was non-refundable. If I could give Reservation Stays a -10, I would!

SCAM SCAM SCAM !!!!

I thought I was booking through the hotel and I paid extra for “insurance”. I had a death in the family and I’m unable to get my refund. They’re giving me the run around, hanging up the phone, posing as real websites and denying me the ability to speak to a supervisor. I have been on the phone, emailing and calling different companies for DAYS. Never receiving a real confirmation from the resort, just a voucher. This is absurd!!!!!

Sunil is a great representative. He helped me find many options with great pricing. I definitely recommend this website and speaking with Sunil. 10/10 experience!

Reservation stays charged me in US dollars for a booking in Australia from an Australian booking. cost me 30% more than what I wanted to spend with out letting me know until it came out. Booking dfirectly through the hotel would have saved this 30% plus international transfer fees of 17 dollars on top which were not detailed in the booking. Do not use Reservation stays

They pretended to be the hotel website. Scam. When I arrived to hotel they said they had no record of my reservation. I even showed them the “confirmation” email and they said that was not from them. Scammers. Reported to my bank.

Terrible experience just like everyone else. I was told that I would be staying at a nice Hilton Hotel. We arrived and it was equivalent to a MOTEL 6. I paid $585 and quickly called them for a refund as this hotel was in a sketchy area and the room was filthy! I arrived late so had no choice but to tough it out for one night. I begged for a refund and they kept giving me the runaround that I would have to get proof of my one night stay with the hotel. The hotel explained that there was no way I could get this information as I had already booked thru the “third party” -reservation stays. I am not even sure how I got caught up in their scam I was calling a Marriot number to book I found on a website advertised as marriott but obviously they scammed me this way. It was during spring break so it was an already busy time in San Antonio so I assumed they knew what they were talking about when they found me a room. Do not stay at Spark by Hilton by La Cantera. Yes it is next to this luxury shopping center but it looks like a cheap and very unclean. I am so upset about this entire experience. Don’t know how they can do this to people and sleep at night.