Reviwell Avis 

The questionnaire should have a pdf attached so that the user could clearly read and get to know the project better.

I read about the world's worst airline was Ryanair but it is probably first-class compared to Indigo.

They tricked me when I called them and got help to change my ticket to a new date.
I had booked the wrong date on my trip from New Delhi to Phuket when I would finish my yoga course on the 28th.

The school would have ceremonies during the day and after that, I would take a taxi that would drive from Riskata to Dehli airport.

Everything was wrong from the very beginning I had mistakenly booked that I would go on December 27 through Bravofly I ordered this trip through them.
But when I wanted to change the date of my trip they said I had to wait for an email for 7 days to see if they could change my ticket so I called Indigo myself and the change was made the same day.
I called and changed to the 28 it was a night flight but before I would pay on the page which was difficult I called customer service and after talking with a customer service representative
excuse me I call them a robot without emotion and many times it seems that they can not think outside the box but finally got to talk to a human angel.

She is probably the only good customer service this company has, I think.
She helped me through the entire Indigo website and was on the phone with me until everything was paid and ready.
I explained to her that I would take my yoga diploma
and it was important that I was at the ceremony on the 28th but that I could take a taxi in the afternoon so that I could catch that night flight on December 29th 00.15 and it would fly directly to Phuket.

Everything was fine until, by chance, on the 27th of the evening the day before my ceremony read all my mail and saw that there had been a change in my ticket I would suddenly leave on December 28 at 09.30 from Dheli.

I call Indigo customer service and get an answer that they have not made any change.
I myself have recorded my 2-hour call with 4 different customer service helpers who could not get their story right.
The first one refers me to call Bravofly he said there had been a change on December 25 through my page that I have on the Indigo website it was only me, Indigo or Bravofly who had my logging information and could change the ticket and I or Indigo had not changed it so it is Bravofly he advises me to call them.
So I call Bravofly who has nothing to do with this and says that they have already been informed that I changed my ticket the first time and then they have nothing to do with it.

Calling back Indigo talks to the next co-worker and this call happens to be interrupted when he has no answer to how my trip has suddenly changed he can't see that they have made any change to their system but has been able to help me change back to the date I want to go but then I have to pay for the change and in addition, he says I will pay for the new change.
Nothing is right I say to him why should I pay a change that I have not made and if I want to go with the flight I would take from the beginning I have to pay.
I told him that I need to talk to someone who has understanding.
All of a sudden this call is interrupted.

I call again and talk to a new customer co-worker(Robot number 3)
Which was not much help switching me to (Robot number 4)how said that I made this order through another company and not paid at all from their website.

My friend who was with me when I made the whole order whit the help of this angel how work for Indigo as a customer service how helped me through the entire website until everything was paid and ready.
And after they sent me these emails where I just need to press a link that takes me directly to their website and I can see my order clear as a day.
My friend tried talking to him but he insists that I called another travel company which was not Bravofly but a brand new airline operating under them and made this change.'
through them.
I have honestly only called two airlines and it is Bravofly and Indigo I changed my trip through Indigo.
When I called them they said welcome to Indigo how can I help you I gave them my booking number and they found me in their system

Anyway, he hangs up on the phone when he has no more excuses ore lies to come up with.
He told me that I can change back to the date but I have to pay.

So incredibly disrespectful to just think you can do wrong but the customer has to pay for your mistakes?
I didn't have the money so I have to talk to my teacher that I can't attend the ceremony which was unbelievably heartbreaking for me and I put myself in a taxi to Dheli Airlines at night.

I was advised to talk to the airline there and they could help me and give me an answer about what went wrong.
But no luck there either the Robot number 1 at terminal 3 did his best and smiled nervously
but he couldn't give me any more answers acknowledged that someone on their customer service had made this change but he can't see why and he says I don't have to pay anything for this change of flight that goes on 09.30 I have to go to terminal 2 and talk to them because they can help me make changes and answer my questions.

The robots in Terminal 2 were probably one of the worst airlines treating their customers that I have ever seen and heard.
I tried to talk to them but they couldn't do anything I had to contact Customer Service again because they had nothing to do with my change.
There are probably 9 people on that cure staring at you like it is you who are stupid and they are not trying to even look for the error just want you to disappear from their sight and everyone is talking to each other and they do not

Ok I give up and sit in their waiting room then come
Then I testify to the worst airline treatment ever by their customers there come in several incredibly angry disappointed customers who have gone to and from Dehli Airport to find out if their flight is going or not.
And they are so tired of this incredible nonchalant treatment of these staff who cannot contact their own colleagues it seems to be a great communication problem they simply refuse to talk to each other. And solve some problems for the customer.
I recorded all this has sent this to my aunt who works for the media and she has never seen anything similar.
As I said Raynair is nowhere near as hell as this airline has forgotten who their real boss is the customers and we can simply spend our money on other companies.