Revtown Avis 16

They changed manufacturers and thus product and don’t call that out. Bought 5 total pairs a few years ago and loved them. Bought refresh pairs recently and totally different cut, fits different, and materials are obviously a downgrade. Brought it to customer service and got the same no return crap everyone else is mentioning. Shame, they WERE great jeans.

I had a very frustrating experience with Revtown USA.
They are online-only, so you can’t try anything on. I followed their sizing guide exactly and it was wrong. When I exchanged the pants, I was charged a restocking fee. The replacement pair arrived damaged. When I tried to exchange those, they wanted to charge *another* restocking fee and only offer partial store credit.
There’s no phone number to call, and they never responded to three emails over two months. Poor sizing guidance, damaged product, fees to fix their mistakes, and no customer service. I would not recommend.

Great company. Very helpful customer service if you’re looking for answers that aren’t on their website. Super comfy jeans that feel durable. I really hope these jeans last 10 years like they’re meant to.

Bought a pair of the Indigo dark denim Sharp fit jeans. In less than 30 days and less than 10 wears the pocket liner separated from the denim creating huge hole. Emailed customer service inquiring if it would be possible to exchange or return. Received a generic initial response and then silence despite a few follow ups. Horrible product and service for $100+ per pair.

These jeans and this company are a complete scam. STAY AWAY

$10 Handling Fee when Returning Items - do not waste your time with Revtown. Returned one of the worst fitting, terribly rough and hard hooded sweatshirt, only to find they were keeping 30% of the purchase price as a "handling fee." DO NOT buy from this company, shop elsewhere.

Bought a pair received via FedEx I tried them on and removed tags (oh no! my goodness what did I do?)
Decided to return them for an exchange. Still creased unworn or washed fresh as the day they were packed.
No tags no returns allowed period. Asked if I could at least exchange them. Nope no exception By the way two small tags one on with plastic tie type the other was able to be easily pulled off.
Expensive jeans.
I would stay away there are too many options for American made jeans.

I made two purchases at different times. Each time I purchased the same size and model of jean (different color). The second purchase was the third pair purchased. It was a full 2" longer than the first purchase despite being the same size. Revtown said there may be a slight variation but it was a whole different pant size. I am unable to wear the jeans. Revtown refused exchange/credit/refund.

Have to agree with the folks that say that Revtown service is unbelievable bad. I ordered a pair of jeans on 6/14. By July 4th they hadn’t even shipped yet. Several emails to customer service yielded excuse after excuse and mostly blamed “nationwide shipping delays.” Interesting excuse because Amazon has no shipping problems or delays. If they don’t have stock to ship then don’t make it look like the product is available and then blame “nationwide shipping delays” for not shipping out the product.

Bought two pair mens jeans for Xmas dec 2020.(to canada) . One pair too big and the other pair would have been okay except one leg was shorter than the other, which meant if evened off, the jeans were too short. We informed customer service, got a return slip and returned the jeans (both pairs). We confirmed the jeans were received by revtown in their system, and we have yet , 7 months later, to receive credit to our visa for our purchase, nor have we received any response from 3 separate messages we tried to send online asking for customer service manager to contact us to resolve this issue! The sad part is that we are out about $350 or more, when you consider the cost of the jeans plus exchange rate plus shipping and duty costs. Too much to ignore, yet no response from the company!!

Terrible experience. Shipped me the wrong size jeans, then made it very difficult (and expensive) to return! Very frustrating.

To balance out the reviews, because I had a wonderful experience with revtown: my order shipped within 3 days of order and when I asked support for some advice about the order and they got back to me the same day. Also the jeans fit absolutely perfectly so far!

Ordered a pair of jeans on 02/23/21 and still has not arrived and it's 03/10/21. The tracking number provided says that the item has yet to arrive at shipping location. I contacted support and they say they cannot issue a refund because the item has shipped. Again, my order hasn't shipped. It's not moving toward me at all. Not cool. I'll go to my credit card company and do a charge back.

Same exact experience as the other reviews here. I have never had such a terrible experience with customer service. I am convinced they don't have any actual humans responding to emails or texts as I keep getting the same automated responses to my emails. I bought a pair of jeans based on their sizing chart that turned out to be way too large. Now 2 full weeks later after returning them my replacement jeans seem to be bouncing all over the country. Absolutely horrible customer service. I can't even speak on the quality of the product because I haven't been able to wear a pair of their jeans. I also left negative reviews on their website and they are taken down immediately. This is a one star company employing shady tactics to make themselves look way better than they are! I will NEVER give them another dollar. Now I have the fun process of trying to get my money back. I hope people that are hyping them with large audiences get some of this critical feedback. Maybe if they say something things will actually change.

This is a fraud company. Did not receive jeans and refuses to provide me a refund. Avoid these guys at all cost!

I have made several purchases from revtown over the years, and truly love their jeans. Stylish and comfortable. However, my recent experience has led me to avoid at all costs - I will never buy from them again. I ordered a pair that ended up being slightly too large, and so started the exchange process. My return package was lost by USPS, and when I pointed this out to revtown, instead of taking my word for it, they continually pushed me to try to locate the package, which entailed me going through several layers of USPS bureaucracy to try to track it down, to no avail. I am currently still working through this process, and have yet to receive the replacement pair.

When a left a slightly negative (again, I love their products, but this is poor service) review on their website, they immediately took it down, which is pretty shady on their part. Done with these guys.

VERY VERY bad customer service! Avoid doing business with Revtown
They sent my jeans to the wrong address and now refuse to answer me either via text or email. And of course there is no phone number. No one to talk to or correspond to when there is a problem such as now for me. All the while they have my $79.
There are much better, more reliable, small and earnest jean makers in this country that do better quality work for less money while having excellent costumer service. I suggest seeking them out first before considering doing any business with Revtown, they are simply too big to care much!