Richmond Motor Group - Guildford Hyundai Avis 

731
TrustScore 5 sur 5

4,9

Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Nic is an asset to the sales team and continues to deliver good deals. Hope that he is rewarded fairly for the excellent job he does. He listens to what you want what is key to customer satisfaction.... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I am happy with my car but being a bit of a dinosaur when it comes to technology I could have done with a bit more time in having explained what all the knobs and buttons are for. The owners manu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We dealt with Elliott who did everything to meet us on a deal that we could afford. He explored many different options to make it work, was open and transparent throughout the process. We ended u... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very helpful and insightful knowledge of what customer looking for. Nothing hidden about car history. So professional and always there to help you. Not to forget Abgail and Baz were so professional an... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile
  2. Centre de contrôle technique
  3. Prestataire de transport automobile privé
  4. Concessionnaire Hyundai
  5. Concessionnaire Skoda
  6. Vendeur de voitures d'occasion

Écrit par l'entreprise

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Coordonnées de contact

  • Guildford Hyundai, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, Royaume-Uni

  • 01483 317 317

4,9

Excellent

TrustScore 5 sur 5

731 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(731)

1 674 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

First Class Service

This is not my first car with Richmond Group Guildford
Henry has sold me my last 2 cars .
My MGHS was amazing but very heavy on fuel and I wanted to stay with MG the service I have received was first class when I got my new car which is the MG3 hybrid Trophy which I love .
While I was working I am a career and my car was vandalised MG have been amazing Warren the manager has been very good Plus Henry has given me extra help with sorting out ant issues I had with the heating with my car and helped me to set my car up it’s been amazing and first class.

29 septembre 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

We're glad you enjoyed your experience and appreciate your continued loyalty. It's great to know that Henry provided amazing support with your MG3 hybrid Trophy and addressed your concerns efficiently. Thank you for your positive feedback!

Noté 5 sur 5 étoiles

Sales team was very helpful

Sales team was very helpful

25 septembre 2025
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Réponse de Richmond Motor Group - Guildford Hyundai

We're glad our sales team was helpful. We appreciate your feedback and your time.

Noté 5 sur 5 étoiles

Great selection of cars and very helpful staff

Great service.
The moment we walked into the building we felt very relaxed about buying our new car, all of our question where answered professionally. Henry went out of his way to get the best deals.

26 septembre 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

We appreciate you taking the time to leave us this fantastic review! We are so glad to hear that you felt very relaxed about buying your new car and that all of your questions were answered professionally.

Noté 5 sur 5 étoiles

Amazing Experience

Amazing Experience. James is great and knowledgeable.

26 septembre 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

We're glad you had such an amazing experience. It is great to hear that James's knowledge was helpful to you. Thanks!

Noté 5 sur 5 étoiles

Warm greeting and professional staff

We were warmly greeted on arrival after turning up with no appointment and very soon handed over to Baz, the sales executive.
Baz had a trainee Sam with him, who he introduced to us. Baz was one of the friendliest car sales execs we've met. He was patient and knowledgeable. He listened to our needs and quickly found a suitable car for us to look at.
Although we've decided to pursue other options, I thoroughly recommend the Guildford Richmond Motor Group and their professionalism and customer service.

25 septembre 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

Thank you for taking the time to share your feedback. We're pleased to hear that you were warmly greeted and that you found Baz and Sam to be friendly, patient, and knowledgeable. We appreciate your recommendation.

Noté 5 sur 5 étoiles

New Hyundai

From start to finish Arbaaz couldn’t have been more helpful, nothing was to much trouble. Great service.

26 septembre 2025
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Réponse de Richmond Motor Group - Guildford Hyundai

We're happy to hear that our service met your needs! We appreciate you mentioning how helpful Arbaaz was and we value your great feedback.

Noté 5 sur 5 étoiles

Smooth switch from BMW to Hyudani – great value & service

I recently made the switch from a BMW 3 Series to a Hyundai Tucson in Black, and I’m genuinely impressed with how smooth the entire process was. From the very first time I browsed the website, everything was straightforward and easy to follow.

The website was also simple to download and use, giving me quick access to details and updates about the car and purchase process.

Booking and arranging the test drive at the Guildford branch was hassle-free, and it gave me the confidence that the Tucson was the right fit. Beyond the car itself, the service is what really stood out.

Paperwork can often feel overwhelming, but here it was made effortless fast, clear, and explained step by step so I knew exactly what I was signing.

A special mention goes to Hayder Ali, who guided me through the entire journey. He wasn’t pushy, just genuinely professional and supportive, which made the experience pleasant from start to finish. It’s rare these days to find someone who takes the time to make sure the customer feels comfortable, and that made all the difference.

The biggest win is the saving - I’m now spending a lot less compared to my BMW 3 Series, while still getting all the comfort, technology, and space I wanted in my next car. I came away feeling like I’d made a smart choice, not just financially but also in terms of service quality.

All in all, this was a really positive and memorable car-buying experience. If you’re considering making a change, I’d highly recommend checking out the website, downloading the app for convenience, and asking for Hayder Ali when you visit - you’ll be in good hands.

19 septembre 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

We're happy to hear that the transition to your Tucson was smooth and that our website and booking process were straightforward for you. It's great to know that our service, especially the clear paperwork process, stood out. We appreciate your recommendation and are glad you're enjoying the savings and comfort!

Noté 5 sur 5 étoiles

Hyundai Kona is the perfect car for me..

Elliot Falkner was extremely helpful in finding a suitable car for me. He was thorough in explaining all details about the Hyundai Kona and made me feel very confident that I had chosen the right vehicle.
I would be very happy to refer anyone buying a car to Elliott and Richmond Hyundai.

12 septembre 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

We're happy to hear that you found the perfect car with our help. It's great to know that the details about the Hyundai Kona gave you confidence in your choice. We appreciate your recommendation!

Noté 5 sur 5 étoiles

Excellent service!

Bought a used Tuscon from the Guildford branch last week. Dealt with Oliver who was very helpful and friendly, both selling us the car and after sales service. I was expecting a hard sell from a ‘typical salesman’ and instead got a really decent and genuine guy who wanted us to have a great experience. Would definitely recommend. Very happy with the car too!!

29 août 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

We're happy to hear that you had a great experience at our Guildford branch. It's great to know that you found our service helpful and friendly, and that you are happy with your car. We appreciate your recommendation!

Noté 5 sur 5 étoiles

An easy new car purchase!

Another absolutely, painless purchase of a new car with Nic Martin at Hyundai.
No forced sale or pressure, just facts and advice given. Highly recommended!!!

3 septembre 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

Thank you for your wonderful feedback! We’re so pleased to hear that Nic made your car purchase experience smooth. We look forward to welcoming you back in the future!

Noté 5 sur 5 étoiles

Friendly, professional dealership

Having spent Bank holiday Monday visiting various car dealerships in search of a new car, I was very impressed with the service I received at Richmond Hyundai Guildford. We were greeted and offered a drink by the receptionist as soon as we walked in and didn’t have to wait to speak to a salesperson.
Elliott was friendly and professional and his product knowledge was excellent. He took time to explain my options to me and facilitated a test drive within a few minutes.
Definitely the most positive experience of a car sales showroom I had that day.

25 août 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

Hi Cheryl, we are happy to hear that you had such a wonderful experience. Thank you for sharing your positive feedback with us!

Noté 5 sur 5 étoiles

What’s not to like

Really easy, relaxed process with no pressure. Can’t fault Elliot who was helpful, knowledgeable and made me a coffee! All in all I would thoroughly recommend Guildford Hyundai. It made parting with cash a painless process!

28 août 2025
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Réponse de Richmond Motor Group - Guildford Hyundai

Thank you for your kind review, Mr Adams! On behalf of Elliott and the rest of the team here at Guildford Hyundai, we wish you many safe journeys!

Noté 5 sur 5 étoiles

Just like the staff there it’s the 4th…

Just like the staff there it’s the 4th car I have bought from them. They give you the relevant information you need about gap insurance and the other stuff but are not over pushy trying to make you buy them.

25 août 2025
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Réponse de Richmond Motor Group - Guildford Hyundai

Hi David, thank you so much for the lovely review! We appreciate your continued business and hope to see you again in the future!

Noté 5 sur 5 étoiles

Great service all round.

Great service all round.. helpful personable staff. Love my new car!

25 août 2025
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Réponse de Richmond Motor Group - Guildford Hyundai

Hi Susan, we're so glad you enjoyed your recent experience! Thank you for the positive feedback; we're pleased to know you love your new car!

Noté 5 sur 5 étoiles

Couldn’t fault my experience at Hyundai…

Couldn’t fault my experience at Hyundai Richmond Motor group at Guildford at all. Quick and easy and felt at ease the whole time. Special thanks to Elliot and Hayder too for the support throughout. Changing car isn’t an easy thing to do but I felt so reassured throughout!

25 août 2025
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Réponse de Richmond Motor Group - Guildford Hyundai

Hi Gracie, we're happy to hear that your experience was so great! Thank you for choosing Richmond Hyundai in Guildford!

Noté 5 sur 5 étoiles

Excellent customer service as always

Excellent customer service as always, this is my second purchase with Oliver who is incredibly helpful

18 août 2025
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Réponse de Richmond Motor Group - Guildford Hyundai

Good afternoon, thank you for rating and reviewing Richmond Hyundai in Guildford!

Noté 5 sur 5 étoiles

Elliot was very helpful throughout and…

Elliot was very helpful throughout and offered clear communication. Very happy with the car and support received during the process of selecting it.

17 août 2025
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Réponse de Richmond Motor Group - Guildford Hyundai

Hi Dan, we're happy to hear that the support you received was helpful and the communication was clear. Thank you for giving us 5 stars!

Noté 5 sur 5 étoiles

Just bought an Inster

Just bought an Inster. Very easy, very professional. Many thanks to Elliott.

19 août 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

Dear Nick, we're happy to hear that your Hyundai INSTER purchase was so easy and professional. We appreciate your positive feedback and thank you for sharing your experience.

Noté 5 sur 5 étoiles

Just brought a new car and I was really…

Just brought a new car and I was really impressed with the service I received. Elliott was extremely helpful and went above and beyond to provide a professional and quality service. He was friendly and helpful, and did his best to meet our requirements.

19 août 2025
Avis spontané
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Réponse de Richmond Motor Group - Guildford Hyundai

Dear Mrs Savage, we appreciate you taking the time to leave us this wonderful review! Thanks for choosing us!

Noté 5 sur 5 étoiles

Abigail Bolton

We dealt with Abigail Bolton and from start to finish she provided a great service.
Abbie, contacted us following our test drive. Something other dealerships I visited did not bother to do.
Their loss, I purchased my new car from Richmond Hyundai in Guildford.
Contact and clear communication is key in my book, we received both. Thank you Abbie

15 août 2025
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Réponse de Richmond Motor Group - Guildford Hyundai

Hi Alison, thank you for choosing us for your new car purchase. On behalf of Abigail and the rest of the team here at Richmond Hyundai in Guildford, enjoy your new car!

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