Richmond Motor Group - MG Guildford Avis 

365
TrustScore 5 sur 5

4,8

MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

This was the second car we have bought from this dealership. Originally we were going to buy an used car, but decided on a new car. Marius Mockus, at Guildford Richmond Motors, helped us go through... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It was great to return to Richmond Motor Group for a new car. We were once again looked after by Marius Mockus who is a very methodical and professional salesman. We leased this time and Marius took t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently purchased a car and had the pleasure of dealing with a young salesman Dylan who had only been with the company for one month. Despite being new, his knowledge was impressive. If there was e... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Kelly was very good but the overall experience could have been better. Failures with the email system resulted in essential information (eg new car reg number etc) not getting to me. Kelly picked me u... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Concessionnaire automobile
  2. Centre de contrôle technique
  3. Prestataire de transport automobile privé
  4. Concessionnaire Hyundai
  5. Concessionnaire Skoda
  6. Vendeur de voitures d'occasion

Écrit par l'entreprise

Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.


Coordonnées de contact

  • MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, Royaume-Uni

  • 01483 668 303

4,8

Excellent

TrustScore 5 sur 5

365 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,8

Tous les avis

(365)

1 577 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Exceptional Service

We've had an exceptional experience with MG Motors, especialy with our Sales person Marius. He has been really attentive, patient and has taken the time to explain everything to us in a lot of details as well as answering our questions and has made the process quite easy for us. I def recommend.

19 mai 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your wonderful feedback and the five-star rating! We're so happy to hear that our sales team member was attentive and patient, explaining everything in detail and answering your questions. It's great to know this made the process easy for you.

Noté 5 sur 5 étoiles

good information throughout purchase

good information throughout purchase. nothing to much trouble

5 mai 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your wonderful review and five-star rating! We're delighted that we could provide good information and assistance.

Noté 5 sur 5 étoiles

Marius,

Marius,
I wanted to thank you for your professional approach to my visit last week. I appreciate that you had overlapping appointments yet still managed to spend time with me. Thank you so much. You were the best salesperson in my search for a new vehicle, as you knew your job, and the vehicle in depth. Your approach to sales was refreshing as it was professional. I really appreciated that.
Marius, I have not chosen to purchase the MG ZS, but was grateful to have had the chance to test drive it.

Thank you so much for your time and effort.

6 mai 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate you taking the time to share your experience. We are happy to hear that our professional approach was refreshing. We're grateful for the opportunity to have assisted you and thank you for considering our vehicle.

Noté 1 sur 5 étoiles

Travelled 140 miles to collect the…

Travelled 140 miles to collect the vehicle. It wasn’t cleaned at all let alone valeted, no customer service, no hospitality skills and made us wait 2 hours onsite. We won’t be coming back to this garage again.

27 avril 2026
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Réponse de Richmond Motor Group - MG Guildford

Hi Ali,

Thank you for taking the time to share your feedback. Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.

Kind regards,
Izzy

Noté 5 sur 5 étoiles

Kelly was incredibly helpful and…

Kelly was incredibly helpful and nothing was an issue. Very helpful made me feel vet comfortable and explained everything was going work.

29 avril 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your positive feedback! We're so glad to hear that our service was helpful and made you feel comfortable, and that everything was explained clearly.

Noté 5 sur 5 étoiles

Brillaint service from Kelly Faith

Brillaint service from Kelly Faith. Would highly recommend has kept in touch with us from the beginning cannot fault the level of service. Thank you

24 avril 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your positive feedback and are so glad you received brilliant service. We're pleased to hear that the communication met your expectations from start to finish.

Noté 5 sur 5 étoiles

Great experience

Henry was very helpful .

24 avril 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We're happy to hear that our team member was helpful. We appreciate your positive feedback and your time.

Noté 5 sur 5 étoiles

I bought the new MG HS PHEV at the MG…

I bought the new MG HS PHEV at the MG Richard, Guildford. Overall the service was very good, very good and fluent communication through phone and emails. Marius was very open and honest regarding the deal and it helped us to make our decision quite quickly. Great service and thus a happy customer here.

10 avril 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your positive feedback and are so glad to hear about your great experience purchasing the MG HS PHEV. We're happy that the communication was fluent and that you found our team member open and honest, making your decision easier.

Noté 5 sur 5 étoiles

Purchase of MG HS with Marius Mockus

We were looked after by Marius Mockus. He did a fantastic job throughout, keeping us updated about all elements of the transaction. He gave us a great experience.

15 avril 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We're happy to hear that you had such a wonderful experience. It's great to know that our service, including being kept informed, made the transaction smooth for you. Thank you!

Noté 5 sur 5 étoiles

Marius was fantastic with helping me…

Marius was fantastic with helping me buy my 2nd HS (he sold me the 1st one). He was very professional, informative and kept me up to date at all times. Thank you

15 avril 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your fantastic review! We're so glad that you found Marius professional and informative when purchasing your vehicle and that they kept you updated.

Noté 5 sur 5 étoiles

First Class Experience

Good comms, pleasant and professional staff. I love my car. A really positive experience! I could't fault them.

16 avril 2026
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your positive feedback! We're so glad you had a really positive experience with our pleasant and professional staff. We are happy you love your car!

Noté 5 sur 5 étoiles

We Found the staff both in Sales and…

We Found the staff both in Sales and Service to be polite, caring and helpful, but the efficiency from Contract Manager Sheila Fernandez was truly 5 star. Overall I recommend Richmond MG to all.

8 avril 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We're happy to hear that our sales and service teams were polite and helpful! We appreciate your recognition of the contract manager's efficiency and your recommendation.

Noté 5 sur 5 étoiles

Charlie Swayne was absolutely brilliant…

Charlie Swayne from MG Richmond Guildford was absolutely brilliant from start to finish. Warm, welcoming, and genuinely friendly — he instantly put me at ease, especially after I explained a previous bad experience with another dealership.

He was professional, reassuring, and went above and beyond to make the whole process smooth and stress-free. The standout for me was the extra thought he put in — knowing I wasn’t local, he made sure the car was fuelled up so I could get home without worrying. Such a simple gesture, but it meant a lot.

I went in feeling anxious and left genuinely excited about my new car. Charlie completely turned my experience around.

Couldn’t recommend him more — thank you again Charlie

7 avril 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We're happy to hear that your experience was so positive! It's great to know that Charlie made you feel comfortable and supported throughout the process. We appreciate you mentioning the extra care taken to ensure a smooth journey home. Thank you for your recommendation!

Noté 5 sur 5 étoiles

Kelly Faith & my new car

From the moment I went into the dealership looking for a car, I was met with a smile and hospitality. It was Sunday 29th March at 10.00am soon as I was in the dealership I was offered coffee by Kelly Faith. We walk around the showroom and I was shown new cars and was given information of each car I was shown. I was given an option to a test drive. I explained I wanted a larger car, Kelly put away the Keys for the new car. And took me to look at a MG ZS and allowed me a test drive. After the test drive, I knew that was the car for me, I explained what my budget was and my circumstances. Kelly went through 2 different permutations and explained them to me fully.
Nothing was to much bother. We finally got everything down on paper and worked out all the figures for the finance. To cut a long story short, I am today,Thursday 2nd April, at 12.30, the proud owner of a MG ZS Hybrid+ 1.5. An absolutely beautiful car.
Kelly, I just wanted to say a massive thank you for your support and compassion after a very difficult period in my life. With the loss of my wife, Sue, on August 23rd 2025. After 48 years together.

2 avril 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We're happy to hear that you had such a positive experience and found the perfect car with our support. We appreciate your kind words and are grateful for your feedback. We extend our deepest condolences for your loss.

Noté 5 sur 5 étoiles

Kelly was lovely very friendly I was…

Kelly was lovely very friendly I was kept up to date
💯 recommend from start to finish everything was brilliant

31 mars 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your kind words and the five-star rating! We are so glad that you found our service friendly and informative. Thank you for the recommendation!

Noté 5 sur 5 étoiles

Bought my new MG HS Hybrid+ through MG…

Bought my new MG HS Hybrid+ through MG Richmond, Guildford and were guided through the process by Senior Sales Executive, Marius Mockus. It was a very pleasant, helpful and stress free purchase. Would thoroughly recommend them. They are busy so it shows their professionalism.

30 mars 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your positive feedback and are so glad your purchase experience was pleasant and stress-free. We are happy to hear that you found Marius helpful and professional.

Noté 5 sur 5 étoiles

One Happy Chappy.

From walking into the showroom at Richmond Guildford I was greeted by Marius Mockus who made my whole experience of buying my first MG a joy.
He was very professional with none of the heavy sales pressure that I have experienced in the past at other dealers, I was kept fully informed f everything and to make things better the car was delivered before my original delivery date.
I am now the proud owner of my MG HS TROPHY and would like to personally thank Marius for making the journey a complete joy, should anybody be thinking of buying an MG please head to Richmond Guildford .

25 mars 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We're happy to hear that your experience of buying your first MG was a joy. It's great to know that you felt fully informed without any sales pressure and that your car was delivered early. Thank you for recommending Richmond Guildford.

Noté 5 sur 5 étoiles

Marius the salesman was very helpful

Marius the salesman was very helpful. There were some problems in the car being delivered due to bad communication from the transport firm. He did all he could to resolve the problem and keep us up to date.

25 mars 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your positive feedback. We are happy to hear that the salesperson was helpful. We regret the communication issues with the transport firm and are glad the problem was resolved.

Noté 5 sur 5 étoiles

Efficient and courteous service and a…

Efficient and courteous service and a very smooth transaction and process made possible by Marius

24 mars 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We appreciate your five-star rating! We're happy to hear that you experienced efficient, courteous service and a smooth transaction. Thank you for your feedback.

Noté 5 sur 5 étoiles

MG Guildford S5 EV

It's early days but MG Guildford (Richmond group) and our new MG S5 EV car have been great so-far: We took delivery of our first battery-powered EV last week and Marius in the MG sales team has been excellent -- knowledgeable, patient and informative. We only visited MG on the off-chance whilst browsing the range of dealers on Slyfield industrial estate and were sufficiently impressed with the service & deals to accelerate plans to go from Toyota hybrid to EV by a few years, ordered an MG S5 EV and it arrived pretty-much as Marius predicted even with the disruption to international shipping etc. going-on at the moment. We've driven less than 50 miles but 100% happy so-far, good value for money etc.

22 mars 2026
Avis spontané
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Réponse de Richmond Motor Group - MG Guildford

We're happy to hear that your experience has been great so far! It's wonderful that our team provided knowledgeable and patient service, and that you are happy with your new EV. Thank you for sharing your positive feedback.

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