Although there was a few hiccups along the way with the instalation they were redeemed without fuss or drama. The various instalation crew were all friendly and polite and an extra pat on the back to... Voir plus
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Lisez les avis des autres
We had 10 solar panels fitted by RIGHT NRG in June 2026. The panels are working great, we are seeing some improvements on the fuel bills already. We did experience a few issues, however the Customer a... Voir plus
L'entreprise a répondu
I’m so pleased with my solar installation! The panels, inverter and battery are all working brilliantly, and the whole experience has been fantastic from start to finish. The installation team... Voir plus
L'entreprise a répondu
I would have rated this 0 stars if I could. This job is highly unprofessional. AVOID AT ALL COST! very very cut throat. Not paying for worked hours and making up new rules as and when they want. This... Voir plus
4,4
Excellent
88 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 46 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Beware of hiden fees
Please beware of cancellation and re-schedules fees which they do not communicate at first contact to book appointment. When changed my mind about getting the product I was questioned intensively and had to provide reason etc.
The sales person however was very knowledgeable and friendly.
1 avril 2026
Avis spontané
Réponse de Right NRG
Hello. Thank you for taking the time to leave a review. It is wonderful to hear that you found our sales representative friendly and knowledgeable.
Regarding the cancellation and reschedule policies, please allow me to clarify that all our terms and conditions are visibly displayed and provided for review before any customer signs an agreement. We believe in complete transparency from the very beginning.
That being said, we do value your feedback. We previously reached out via Trustpilot to request your full name and contact number so we could look into this, but we have not heard back from you yet.
We are always looking for ways to refine how we communicate. We would like to invite you to email your perspective directly to hello@right-nrg.co.uk. our customers insights always help us improve our processes.
We look forward to hearing from you.
worst company ever
worst company ever, DNO wasn’t competed at the time of installation in which they need my signature for so the certificate was fraudulent, nobody contacts you once they have received money leaving you blind. I’m not sure where any of these good reviews have come from the the only good thing was the sales rep who came out to me
22 mars 2026
Avis spontané
Réponse de Right NRG
Hello.
We take allegations regarding DNO applications and certification with the utmost seriousness. However, after auditing our entire system, we have absolutely no record of any contract, installation, or interaction under your name. We also requested your project details through Trustpilot's verification tools, but unfortunately, this has been ignored.
Please allow me to be completely clear regarding our procedures: all DNO applications and certifications are handled strictly by the book. We process all network permissions legally and compliantly on behalf of our customers, and we certainly do not issue fraudulent certificates.
If you are a genuine customer, we very much want to help put things right. Please contact our office directly or reply to our request with your project details so we can reach out to you immediately and resolve this.
Very Satisfied with the Installation
Danny and Stuart did a good job with everything. The installation went well. They checked that all things were working before they left.
17 avril 2026
Réponse de Right NRG
Thank you for the excellent review! Danny and Stuart take great pride in their work, and I will certainly pass your kind words on to them both.
Making sure everything is running perfectly before we leave your home is exactly how we like to do business. It is wonderful to hear the installation went so smoothly from start to finish.
Thank you for choosing Right NRG, and we wish you the very best with your new system!
Paul was great and George
Paul was great. He explained everything in detail and thoroughly. Was impressed with the procedures when an order was placed. Unfortunately we decided not to proceed when discussed with our family.
George was also very helpful, polite and promised action.
1 avril 2026
Avis spontané
Réponse de Right NRG
Thank you for taking the time to leave such a kind review. We completely understand that moving forward with solar is a big family decision, and we always respect our customers' choices.
I am very glad to hear that Paul and George provided you with excellent service and explained everything thoroughly. They are a real credit to our team, and I will be sure to pass your compliments on to them both.
If you and your family ever decide to revisit the idea in the future, we would be more than happy to help. Wishing you all the very best!
System up and running
System up and running, very happy with the system. Ben explains everything so well,cant wait to see the savings, installers were brilliant, cant fault them. Unfortunately customer care and customer service is non existant unless Keiran is calling you for your next payment. Such a shame
15 avril 2026
Avis spontané
Réponse de Right NRG
Thank you for the fantastic review! I will be sure to pass your compliments on to Ben.
We are very pleased to hear that your system is up and running perfectly. Enjoy watching those savings roll in, and thank you for choosing Right NRG!
My experience has been great from start…
My experience has been great from start to finish
All done in 8 day days even fitting on a Saturday even apps
Great work
11 avril 2026
Avis spontané
Réponse de Right NRG
Cliff, we couldn't let the nice weather pass you by! Glad we met your expectations and you can now look forward to the summer solar rays!
Great efficient work from 2 very polite…
Great efficient work from 2 very polite workers Ben and Greg..
I had my solar panels fitted today and all went well, received all my paperwork today so I can do my expert tariff..
Highly recommend…
1 avril 2026
Avis spontané
Réponse de Right NRG
As our lead installer Ben always strives for the highest standards and your feedback comes as no surprise, it is also important to acknowledge the superb team behind Ben and others who ensured your paperwork came through without any delays.
Had my system fitted today
Had my system fitted today, everyrhing lookokg good, installers Ben and greg were brilliant and very knowledgable
30 mars 2026
Avis spontané
Informative & Friendly
Excellent from start to finish. David for the quote (although I’m sure he had better things to do, than be here for nearly 6 hours!!) & to Ben & Greg for the quick installation. Looking forward to some cheap leccy!!!
31 mars 2026
Avis spontané
Réponse de Right NRG
Fiona, it sounds like you thoroughly enjoyed having David around. We are all wondering how many cups of tea you went through and if we should be topping up the biscuit tin! Glad you are happy with the service provided and we are sure you will save plenty of money
Added a battery to our existing panels…
Added a battery to our existing panels after speaking to a few different companies. Right NRG were the only ones who didn't try to upsell us on a whole new system when we clearly didn't need one. Straightforward quote, quick install, and now we're actually storing what we generate instead of exporting it for pennies.
4 mars 2026
Avis spontané
Réponse de Right NRG
Thank you for the excellent review! It is always a pleasure to help customers get the absolute most out of their existing setup.
We strongly believe in honest, straightforward advice. If you only need a battery to start seeing real benefits, that is exactly what we will recommend—no unnecessary pressure or upselling. It is brilliant to hear that you are now storing your own energy and putting it to good use.
Thank you for trusting Right NRG with your system, and enjoy the savings!
Smooth and Well Managed Installation
I had a good experience from the start to the end. Mike from the sales team was clear with ever step. He did not pressure me at all, which I liked. Ben and Greg put in the system. They worked well, kept things tidy, and treated the place with respect. The Q Cells German panels look good. Everything goes well with octopus energy. THe myenergy hub helps me see all papers and updates easily.
10 mars 2026
Avis spontané
Réponse de Right NRG
Thank you for the great review! I am very pleased to hear that Mike made the process straightforward and comfortable for you right from the start.
Ben and Greg take great pride in their work, so it is wonderful to know they kept everything tidy and treated your home with respect. The Q Cells panels are an excellent choice, and it is great to hear they are integrating perfectly with Octopus Energy. We also designed the myenergy hub specifically to keep your paperwork and updates simple to manage, so I am glad it is proving useful.
I will pass your compliments on to the whole team. Thank you for choosing Right NRG, and enjoy your new system!
Great service
Ben came and installed my solar battery, wonderful job and finished it earlier than expected.
14 mars 2026
Avis spontané
Réponse de Right NRG
Hi Andrew
Thank you so much for the fantastic review! Ben is one of our best installers, if not the best, so it is not surprising to hear that he did a wonderful job on your solar battery installation and even finished ahead of schedule.
We will be sure to pass your kind words along to him—it will definitely make his day! Enjoy your new battery and all the energy savings that come with it.
Warmly,
The Team at Right NRG
Unreliable
Reading these glowing reviews I wonder if there is another company with the same name or these reviews are fake. I had a survey visit book and stayed home waiting for the Surveyor who didn't show up nor did they phone me to advise that they wouldn't be coming. Their office range the following day to discuss and didn't seem to be aware of the failed visit and promised to investigate and ring me the following morning. DIDN'T happen. Since then I have been plagued but a BOT phoning trying to make a repeat appointment. Daytime, night time and weekends including Sunday. When I tell the BOT I need to speak to a human they transfer the call to someone who never picks up. I now tell the BOT to take my name off their contact list. They respond each time that they will but the phone calls keep on coming.
10 février 2026
Avis spontané
Réponse de Right NRG
Hello,
Thank you for taking the time to leave this feedback. I completely understand why you would question things after the experience you’ve had, and I want to address your concerns head-on.
First, regarding your missed survey: when you stay at home for an appointment, you expect us to turn up. We take reliability incredibly seriously. While one of our managers did phone you an hour after the missed appointment window to sincerely apologise and offer to rearrange, the fact remains that the original surveyor failed to attend without notifying you. We have a strict zero-tolerance policy for wasting customers' time. Following an internal review, I can confirm that the individual involved was immediately dismissed and no longer represents our company. The glowing reviews you see on our page are earned by our hard-working, dedicated team, and we simply do not tolerate anyone dropping those standards.
Secondly, I want to sincerely apologise for the relentless automated phone calls you received. We have recently introduced a new AI booking system to help us manage customer enquiries, and it is clearly experiencing some severe teething issues. Being hounded by a system that fails to register your opt-out request or to transfer you to a human is incredibly frustrating and defeats the entire purpose of the technology. We are using your exact feedback to get this routing error fixed with our IT department straight away, so it doesn't happen to anyone else.
I have personally double-checked our systems, and your details have been permanently removed from all our contact lists. You will not be bothered by us again.
We know we have lost the chance to earn your business on this occasion, but we genuinely appreciate your honest feedback. It has allowed us to put these internal issues right. We wish you all the very best with your solar project.
Looking forward to lower Electricity Bills
Ben and Greg arrived just after 1pm and by 3pm my new Solar Panels and Inverter were installed. A really speedy job and 2 great guys who were so helpful and friendly. Looking forward to lower Electricity Bills in the future.
19 février 2026
Avis spontané
Réponse de Right NRG
Thank you for your kind comments regarding the crew, isn't it brilliant how you are only a couple of hours away from being in control of your energy bills for life?
Best decision we’ve made
Install went well, quick to solve any issues that came up, clear communication though out the process. All the people I dealt with were friendly and professional
4 février 2026
Avis spontané
Réponse de Right NRG
Thank you Chris, not every job is perfect but there is no excuse for not going back and putting it right. Thank you for being patient and acknowledging the work of the team.
I ordered from Right nrg but…
I ordered from Right nrg but unfortunately I had to cancel due to unforseen circumstances. I have to say the company was most helpful and returned my deposit. I will most certainly use this company in the future and thank them for being more than helpful
30 janvier 2026
Avis spontané
Réponse de Right NRG
Sometimes it's not a question if wether solar is the right thing to do, it's a matter of timing. We understand that now is not the right time; hopefully, we will work with you in the future.
Technician worked though the weather…efficient installation of solar panels
Technician worked though the weather was bad in order to complete the installation. Installation much quicker than I had imagined it would be. Working area cleared after completion. Would definitely recommend for future projects.
11 février 2026
Avis spontané
Réponse de Right NRG
Hi David, thank you for the great review! The weather definitely didn't make it easy, but our team isn't afraid of a bit of rain. We always aim to do a proper, tidy job, so it’s great to hear they had it all installed and cleared away faster than you expected. We really appreciate the recommendation. All the best from the team at Right NRG
Had to cancel the contract through no…
Had to cancel the contract through no fault of the company but this was dealt with really quickly and our deposit returned immediately.
5 février 2026
Avis spontané
Réponse de Right NRG
Thank you for sharing your experience and we are glad our staff acted with the professionalism and empathy we expect as a company
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