Right Now Residential Avis 

122
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

We had a very disappointing experience with Right Now Residential. They showed little urgency in resolving our hot water issue, which took nearly a month to fix from start to finish. The most frustrat... Voir plus

Noté 5 sur 5 étoiles

I was working closely with them to help me move from one flat to another, both managed by them. Despite the slow start of the process, the final stages went smoothly as Mariam from RightNowResidenti... Voir plus

Noté 5 sur 5 étoiles

I was running out of time due to my arrival date to London and Remy Tracey who part of the right now residential showed me a lot of studio options that really perfect to me. In spite of difficult... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very pleased with Right Now Residential, they're very responsive and they make life as a tenant generally a lot easier than things can be dealing directly with a landlord. Shout out to Noah who recent... Voir plus

À propos de l'entreprise

  1. Agence de location immobilière

Écrit par l'entreprise

We are a fast growing independent letting and management agent based in central London. We focus wholly on customer service for clients at all levels and take great pride in having a fantastic team and brilliant culture


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

122 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,7

Tous les avis

(122)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Noah from Right Now Residential has…

Noah from Right Now Residential has been extremely helpful in assisting me with extending my tenancy due to needing more time to find a property. Despite me changing my mind twice, Noah has accommodated my request with so much ease which has brought a lot of stress down! Thanks Noah - your help and professionalism is much appreciated.

3 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Sophie is a star

Sophie has been absolutely wonderful. She responds quickly, she knows her properties well, she is willing to spend time helping me understand options. She has entered into the story behind my house search and has really tried to help me. She explained the guarantor system very clearly. She is articulate, professional and empathetic.

2 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Moving flats with RightNowResidential

I was working closely with them to help me move from one flat to another, both managed by them. Despite the slow start of the process, the final stages went smoothly as Mariam from RightNowResidential was helpful and quick with communication to ensure any details or concerns are covered and answered!

Many thanks.

2 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Contract renewal experience

My previous contract with Right Now Residential was about to be renewed and the renewal negotiator, Noah Johnny, has helped me a lot during the process and kept the communication between us super effective. Thank you.

2 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Exceptional Service from Mariam!

I had to move from Paris to London for my new job, it was very scary at first but my experience with Right Now Residential has been positive throughout the whole process!
Mariam, in particular, deserves special mention for her outstanding support throughout the entire process. She was incredibly helpful and responsive to all my queries and concerns, providing assistance and guidance at every step.
I cannot recommend them highly enough to anyone looking for reliable and trustworthy assistance with their accommodation needs, especially for those relocating from abroad.
Thank you again Mariam.

4 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Great agency

Great agency, I had the pleasure of being supported by Mariam Fayad who had fast-tracked my application and was great to liaise with as I moved into my property.

22 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Very timely

Want to say my thanks to Chloe here - she’s been very friendly, cooperative and speedy, which is what I needed. Thanks to her I had my peace of mind about the application, she always kept me updated on time.

29 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Chloe Duong assisted me in finding a…

Chloe Duong assisted me in finding a house in Luton. She was incredibly helpful throughout the entire process, especially during a challenging phase when I needed to gather documents from my company. I appreciate her support throughout the process

25 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

It was a pleasure dealing with Noah…

It was a pleasure dealing with Noah Johnny on the renewal of the tenancy agreement on the flat at Maltings Place. He was fantastic in negotiating a long-term lease at a competitive increased rental per month. He was super-efficient and the process was finalised within a week. Many thanks Noah.

24 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Job

Our experience was quite smooth. People were extremely professional and responsive. Mariam Fayad did an amazing job.

18 avril 2024
Avis spontané
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Réponse de Right Now Residential

Thanks for a lovely review!

Noté 1 sur 5 étoiles

Ghosting me on returning my deposit two months after end of tenancy

I’ve been waiting for my deposit to be returned since my lease ended 19 Feb and I first reached out to them on 27 Feb to enquire about the deposit and move out inspection. It’s now 17 April and these guys keep ghosting me - not answering calls, emails, WhatsApp messages, and today is the deadline (30 working days) to respond to TDS, which they are also ignoring. For more context, they stopped responding to emails and rejected phone calls starting 5 March and did not resume communications until I posted a review of their “service” online (and they’ve since gone silent again). The terms of the tenancy agreement have also defined when the deposit must be returned so they are entirely in breach of the tenancy agreement but do not care. They are terrible, unprofessional, and unresponsive.

Edit: Please refer to the photo in my Google review of Right Now. Despite their denial of responsibility in their response to my review, my deposit with TDS was clearly held with them and they were considered responsible by TDS to authorise the return of my deposit as you will see in the screenshot that I provided on my Google review. Their delayed responses led to taking two months (where they largely ignored my communications) to get my deposit back.

18 février 2024
Avis spontané
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Réponse de Right Now Residential

Hi Teresita,
Caroline has sent you an email on this on 17/04 reiterating that this property is not managed by us and you should have addressed this with your landlord. However, she has spoken to TDS and managed to get a confirmation on the release of this deposit for you which has been communicated to your via the same email.

Noté 5 sur 5 étoiles

Chloe was super helpful and…

Chloe was super helpful and proffesional, always being tolerant to my sometimes stupid questions!

Calmly explained everything to me along the way.

Thanks Chloe!

10 avril 2024
Avis spontané
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Réponse de Right Now Residential

Thanks for a lovely review!

Noté 5 sur 5 étoiles

Great Agency

The agents working at RightNow Residential were lovely and helped me find the right apartment. Especially Mariam, she guided me through the administrative process given the little time I had to move in to the apartment. Really recommend them!

1 avril 2024
Avis spontané
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Réponse de Right Now Residential

Thanks for a lovely review!

Noté 1 sur 5 étoiles

I have lived in 5 different countries…

I have lived in 5 different countries and had rented from a lot of different people and countries never have I ever came across a more incompetent organisation, the less than 6 months , we haven’t have water for a full week, wifi out for 2 months, electricity out for a week, I haven’t had heating all winter for over 3 months, many leaks in the property that they completely ignore.
This business does not deserve any client.
If you are a landlord do not give your property to them to manage ,
If you are a tenant do not rent with them.
They are making money by abusing tenants!
If you have any compassion in you do not give this business money as they you it to harm lives!
The worst agency on the plant.

21 mars 2024
Avis spontané
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Réponse de Right Now Residential

We are very sorry to receive your review. Since we took over the day to day management of this building from another property and managing agent, we have been faced with a number of legacy issues which we are attending to and regularly communicate with all residents. On behalf of your landlord, we would be very happy to have a meeting to address any outstanding concerns. If this is acceptable to you please contact info@rightnowresidential.co.uk to arrange.

Noté 1 sur 5 étoiles

TERRIBLE STAY AWAY....

TERRIBLE STAY AWAY.....
I m a tenant 191 Gloucester place since few months every 2 weeks we have issue water leak, no power, no water, roof water leak, mouse, .. no wifi. ..AGAIN AND AGAIN
We have to stay to hotel in february for 3 days and one month after we have any update to have our money back.
Ending a contract is impossible they refuse the new tenant ALWAYS AN EXCUSE.

18 mars 2024
Avis spontané
Noté 5 sur 5 étoiles

Reliable, trustworthy real estate agent

I can recommend this company as they have good quality service and properties. Chloe and Natalie were very responsive and always ready to help.

4 mars 2024
Avis spontané
Logo de Right Now Residential

Réponse de Right Now Residential

Thanks for a lovely review!

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