Ordered my hair extensions last week and got next day delivery. Still not received these and even emailed DHL they advised me i need to email the merchant which i’ve emailed you guys about 10 times an... Voir plus
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Having to write another review as this is the only way this scam of a company respond to customers. I have emailed 4 times as well as message them on all social media channels regarding them sending m... Voir plus
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I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was uns... Voir plus
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Absolutely love the Riri hair extensions. Make sure when washing the hair extensions condition thoroughly as the hair can become dry and tangle. Otherwise it's good. My hair extension only lasted me 3... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...
Coordonnées de contact
Bottom floor, next to Primark, opposite Millie’s Cookies, RM20 2ZP, West Thurrock, Royaume-Uni
- 01708 861842
- customerservices@ririhairextensions.com
- ririhairextensions.com
3,2
Moyen
133 avis
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Scamming company who don’t care about customers
I fell for all the TikTok lives promoting riri hair extensions. I ordered a ponytail off their website for £40. DPD did not deliver my parcel and returned to sender - as reflected in the tracking. Riri are refusing to acknowledge any of my emails requesting a resolution or refund - they delete my TikTok comments and ignore my comments in lives. It’s actually embarrassing. Pick a better company to order your hair extensions from and not one with the customer service of a brick wall
22 juin 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Ash,
We’re really sorry to hear about the difficulties you've faced with your recent order and your subsequent attempts to contact us. We understand your frustration, and we apologise for the lack of communication and the issues with your delivery.
This is certainly not the standard of service we aim to provide. We're taking your feedback very seriously and are actively working on our delivery services and customer service response time.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
LAKESIDE STORE
Went into the riri hair extension shop in lakeside and haven’t had hair extensions before nor knew much about them, was interested in clip ins and I have short, fine hair when going into the store, I was all interested and excited, and immediately was greeted with dirty looks by the reception girl with black hair, she told me to turn around and looked at my hair and told me off the bat I’d need to pay £250+ for human hair extensions, was NOT friendly at all! The other colleague she was with was lovely, smiley and helped me out. But I was DISGUSTED with the way I was treated by the previous member of staff, even when fitting the hair on my head she was just glaring at me from the view in the mirror. She even sat there eating her lunch, how unprofessional in my opinion. Once trying the hair on I left, just felt quite disappointed and upset by the end of it.
14 juillet 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Chloe,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues during your visit to our Lakeside store.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We'll pass your feedback onto our staff, and we hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Fast delivery and such good quality…
Fast delivery and such good quality hair for such a good price. Will not go anywhere else. Love them!
11 juillet 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Danielle,
Thank you for taking the time to share your feedback. We're glad to hear you were pleased with the quality of our extensions and the speedy delivery!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
I am a returning customer - always satisfied ⭐️⭐️⭐️⭐️⭐️
I am a returning customer, and last week I placed an order- within two days later, it arrived.
However, due to my own error ; I accidentally ordered the wrong colour.
When I contacted the store number the lady on the phone was so kind and understanding and explained to me on how to go about exchanging for the right colour.
10/10 experience!
RiRis are my 1 true favourite hair extensions!
⭐️⭐️⭐️⭐️⭐️
5 star rating all the way!
10 juillet 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Belinda,
Thank you for taking the time to share your feedback. We're glad you were happy with your extensions and that our team could sort out the right shade for you quickly!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Extremely Disappointed – Worst Extensions I’ve Ever Tried
I don’t normally leave reviews, but I felt I had to warn others. I’ve tried other synthetic hair brands before and none have been as bad as Riri Extensions. The extensions arrived damaged – several clips were broken right out of the package, and the hair itself felt cheap and tangled easily.
I reached out to the company multiple times via email about the faulty product , but they completely ignored me. No response, no apology, nothing. The lack of customer service was just as bad as the product quality. I would strongly advise avoiding this brand – there are much better options out there.
25 février 2025
Réponse de RiRi Hair Extensions
Hi Mya,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
The young lady there was so helpful
The young lady there was so helpful, explained everything to my daughter regarding the extensions, put all the clip ins in for her which looked great.
Will definitely recommend this store at lakeside
31 mai 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi,
Thank you for taking the time to share your feedback. We're glad your daughter loves her hair extensions and you found our wonderful Lakeside store team helpful!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
I will never be ordering from RIRI hair…
I will never be ordering from RIRI hair extensions ever again!!! I orderd over 3 weeks ago was meant to come within 3-17 working buisness days
They took 70$ from me and Dident give me my hairpiece I kindly texted them asked them where my parcel was they left me on seen worst customer serivice ever scammers do not order from this website don’t waist your time if I could give 0 stars I would scamming pigs
4 juin 2025
Avis spontané
All a girl could dream
The ladies who work there are lovely so helpful and so kind they are the best clip in extensions I ever used my holy grail love them 10/10 xx🥰😍😍😍💕💕
28 mars 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Josephine,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions and found our lovely team helpful. We'll be sure to pass it on to them!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
All these comments about how good the…
All these comments about how good the quality of the hair they sell must be by the riri hair team lol. Spent £220 on their human hair extensions just for it to get all tangled and shed after 4 wears. No matter how good I took care of the hair its just really bad quality and was such a waste of money, i wish i bought from another company that is actually reliable. Customer service is just as awful.
21 septembre 2024
Avis spontané
Réponse de RiRi Hair Extensions
Hi Nazlican,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Very natural colours
Very natural colours. Effortless matching. Comfortable to wear with complete confidence.
15 mai 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Caroline,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions and found them comfortable to wear without damaging your hair!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
best hair extensions
Honsetly ive tried so many syntetic clip in hairs and i can say with my whole heart that this is the best, the length the quality AND the price!!Can always count on the RiRi girls to get these sent out on time & the quality is 10/10 wouldn’t go anywhere else and i love how the colour matcher is free like COME ON??
It doesn’t rip my natural hair and I can’t feel them in my hair ,blends beautifully with my natural hair I get so many compliments when wearing them ,they have such a good selection of colours from bright pink to dark black so you are granted to have a colour to match your hair and loads of styles wether that be a straight ponytail to a curly half head , fantastic service. Would highly recommend. Always great prices and fantastic deals
20 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Daisy,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions and found them easy to wear without damaging your hair!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Can always rely on the RiRi girls to…
Can always rely on the RiRi girls to get these sent out on time & the quality is just the best wouldn’t go anywhere else 🩷
12 mai 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Keri,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions and found the delivery quick and easy!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
the really best clip ins ive had…
honsetly ive tried so many syntetic clip in hairs and i can say with my whole heart that this is the best, the length😍😍 the quality😍😍 AND the price!!😍 its so affordable for such good quality!! and i loove how the colour matcher is free like hellooo?? thats so sweet. honestly i would buy now now now again! xx❤️
16 mai 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Julia,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions and found our colour match service useful!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Amber in the lakeside store was amazing…
Amber in the lakeside store was amazing from start to finish- extremely knowledgeable and genuinely lovely
18 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Amelia,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions and had a great experience at our Lakeside store!
We'll be sure to pass your praise along and hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
I’ve ordered twice now I could not…
I’ve ordered twice now I could not recommend them enough the hair is such high quality and blends beautifully with my natural hair I get so many compliments when wearing them. It doesn’t rip my natural hair and I can’t feel them in my hair I couldn’t recommend them enough x
29 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Ellie-May,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions and found them easy to wear without damaging your hair!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
My extensions arrived so quick and the…
My extensions arrived so quick and the condition is perfect -match my natural hair so well I couldn’t fault them x
1 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Molly,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Réponse de RiRi Hair Extensions
Hi Mrs Marina,
Thank you for taking the time to share your feedback. We're glad you love your ponytail extensions and found them easy to wear!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Amazing quality of hair
Amazing quality of hair , fantastic service. Would highly recommend. Always great prices and fantastic deals
27 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Therese,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions and found them affordable!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
First Hair from Riri’s
My first pair of extensions that I got from RiRi’s was absolutely amazing, it made me feel so pretty and gave me some confidence before my holidays and during! not even to mention that i got some Fire bomb pictures. I would love to get another pair from here because it would be so nice to see myself with longer hair again, because i went from blonde to brunette and haven’t had the chance to get new ones especially before my holidays :)
1 mai 2024
Avis spontané
Réponse de RiRi Hair Extensions
Hi Patricija,
Thank you for taking the time to share your feedback. We're glad you love your hair extensions and feel beautiful and confident in them. We couldn't ask for more!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Good hair fast delivery looks great…
Good hair fast delivery looks great 10/10 quality
17 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Brooke,
Thank you for taking the time to share your feedback. We're glad you love the quality of your hair extensions and found the delivery quick!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
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