Ordered my hair extensions last week and got next day delivery. Still not received these and even emailed DHL they advised me i need to email the merchant which i’ve emailed you guys about 10 times an... Voir plus
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Having to write another review as this is the only way this scam of a company respond to customers. I have emailed 4 times as well as message them on all social media channels regarding them sending m... Voir plus
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I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was uns... Voir plus
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Absolutely love the Riri hair extensions. Make sure when washing the hair extensions condition thoroughly as the hair can become dry and tangle. Otherwise it's good. My hair extension only lasted me 3... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...
Coordonnées de contact
Bottom floor, next to Primark, opposite Millie’s Cookies, RM20 2ZP, West Thurrock, Royaume-Uni
- 01708 861842
- customerservices@ririhairextensions.com
- ririhairextensions.com
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133 avis
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Réponse de RiRi Hair Extensions
Hi Amelia,
Thank you for taking the time to share your feedback. We're glad you love the quality of your hair extensions!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
The hair is absolutely amazing and matches so well
The hair is absolutely amazing and lasts for ages! I always order in bulk of 6 and they never disappoint. The colour is on point and matches so well with my hair😍😍😍😍
9 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Katie,
Thank you for taking the time to share your feedback. We're glad you love the quality of your hair extensions and found your perfect shade in our range!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Best hair ive used
The hair quality and look of the hair was beautiful, was so easy to apply and the blend was amazing. Deffo buying again
6 septembre 2024
Avis spontané
Réponse de RiRi Hair Extensions
Hi Chloe,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved your hair extensions and found them easy to use!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Absolutely love the Riri hair…
Absolutely love the Riri hair extensions. Make sure when washing the hair extensions condition thoroughly as the hair can become dry and tangle. Otherwise it's good. My hair extension only lasted me 3 weeks. Cause they are synthetic. Have a good after care routine and your hair extensions should last around 3 months.
7 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Maria,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved your extensions!
As a rapidly growing brand, we’re constantly striving to improve to ensure each and every RiRi customer has a positive experience with us.
We hope you'll shop with us again in the future!
Best,
The RiRi Hair Extensions team💖
Absolutely obsessed with Riri Hair…
Absolutely obsessed with Riri Hair Extensions! From the moment I applied them, I could immediately tell the difference in quality. The hair is incredibly soft, silky, and blends seamlessly with my natural texture. The color match was perfect, which is always a concern for me, but Riri nailed it! They’re lightweight, yet full and voluminous, giving my hair the perfect boost without feeling heavy or uncomfortable.What really stands out is how natural they look. No one can even tell I'm wearing extensions, and I get compliments on my hair all the time. The clips are secure, easy to apply, and they stay in place all day without slipping. Plus, they’re super versatile — I can curl them, straighten them, and style them however I want, and they hold up beautifully.I’ve tried several brands before, but Riri Hair Extensions truly exceeded my expectations. If you’re looking for high-quality, natural-looking extensions that are easy to use, I highly recommend giving Riri a try. You won’t be disappointed!
5 septembre 2024
Avis spontané
Réponse de RiRi Hair Extensions
Hi Karlie-Mai,
Thank you for taking the time to share your feedback. We're glad you loved your hair extensions and found your perfect colour match!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Curly and straight clip in
I bought 2 sets of clip in extensions, curly and straight. I love them very easy to put in and look so good
3 avril 2024
Avis spontané
Réponse de RiRi Hair Extensions
Hi Emily Jade,
Thank you for taking the time to share your feedback. We're glad you loved your extensions and found them easy to use!
We look forward to supplying you with deluxe extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Fantastic company
Fantastic customer service
Fantastic products
Everything I have ordered has been high quality and loved them
3 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Charlie,
Thank you for taking the time to share your feedback. We're glad you loved the quality of your hair extensions and found them easy to use!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Customer service was amazing
Customer service was amazing, helped me find the right shade for my hair color
2 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi El,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved your hair extensions and found our colour-match service helpful!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
always love riri hair extensions
always love riri hair extensions. the packaging is beautiful and the hair is great quality. also have their brush that i swear by. they are so lovely on their live videos and do great competitions and sales. thank you girls
3 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Beth,
Thank you for taking the time to share your feedback. We're glad you loved the quality of your hair extensions and our deluxe brush!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Réponse de RiRi Hair Extensions
Hi Marina,
Thank you for taking the time to share your feedback. We're glad you loved your hair extensions and that they arrived quickly!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
I love Riri hair extensions
I love Riri hair extensions! They are affordable yet they are gorgeous! I get compliments every time I wear them. No one knows that it’s not my hair. They are so undetectable and customer service is amazing too! Also the shipping is fast! WIN WIN WIN!!!!
2 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Daina,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved your hair extensions and found them easy to use!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
€25 shipping cost when it’s getting…
€25 shipping cost when it’s getting delivered by Royal Mail doesn’t make sense and the delivery is over a week for that shipping cost
26 mars 2025
Réponse de RiRi Hair Extensions
Hi Jade,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Our policies on Delivery, Returns & Refunds are available on our website for customers to view when making a purchase.
Unfortunately, we do not have control over how much Royal Mail charges for delivery to Ireland, the EU, and the rest of the world, but your feedback has been taken on board.
As we expand, we hope to offer other shipping options, and hope you can understand our current limitations.
All the best,
The RiRi Hair Extensions team💖
The best hair extensions
The best hair extensions, I would never go anywhere else! They are so soft feels like real hair. Such great value for money. Wish I could have it all!!
3 avril 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Shania,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved the quality of your hair extensions!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Shouldn’t have to pay for shipping…
Shouldn’t have to pay for shipping costs wasted £15 on returns 🙄
26 mars 2025
Réponse de RiRi Hair Extensions
Hi Ruthrobouk,
We’re really sorry to hear about the frustrations you experienced with your recent order.
Our policies on Delivery, Returns & Refunds are available on our website for customers to view when making a purchase.
Unfortunately, we do not have control over how much Royal Mail charges for delivery to Ireland, the EU, and the rest of the world, but your feedback has been taken on board.
As we expand, we hope to offer other shipping options, and hope you can understand our current limitations.
All the best,
The RiRi Hair Extensions team💖
Awful company
Awful company ! Ignores customers returns and withholds money ! AVOID past paying influencers to push their products they literally couldn’t care less and steal customers money !
Dispute now opened with the bank
27 février 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Sophie,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
was absolutely delighted with the…
was absolutely delighted with the quality
of the hair extensions i got the curly ones and they are so full and bouncy they are literally hair like look so natural and shiny definitely will be ordering aging
25 février 2025
Réponse de RiRi Hair Extensions
Hi Katherine,
Thank you for taking the time to share your feedback. We're glad you loved the quality of your hair extensions!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Great service and product
We used the colour match, we purchased the ones that we were told would match. Perfect match! My daughter loves them.
24 février 2025
Réponse de RiRi Hair Extensions
Hi Deanne,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved your hair extensions and found our colour-match service helpful!
We hope you and your daughter will use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
Disgusting Customer Service and waste of money
I am extremely disappointed with my experience with Riri Hair Extensions. I trusted their colour-matching service and spent £60 on extensions, a brush, and a hanger, only to receive the wrong shade. I followed their return policy as best as I could, emailing them the same day I received the order, yet I have been completely ignored.
I have emailed twice, messaged on Instagram and TikTok, and even reached out during their live streams—only to be repeatedly fobbed off with empty promises that "someone will help soon." Instead of actually assisting me, they keep directing me to TikTok Shop, even though I ordered from their website and do not have the option to contact the shop there. No one has taken responsibility, and it’s clear that this brand only cares about selling, not customer service.
The way the girls on live dismiss genuine concerns is disgraceful. They have no conscience when it comes to taking people's hard-earned money and then refusing to help when there’s an issue. I saved up to treat myself, and now I’m left £60 out of pocket with a product I cannot use.
If you care about good customer service, avoid this brand. They are happy to take your money but won’t lift a finger when things go wrong.
19 février 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Umi,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
Hair matched really well and best…
Hair matched really well and best quality synthetic extensions I’ve ever had. Quick delivery aswell, I didn’t expect to see so many negative reviews as my experience was really good, I purchased through a tt live and didn’t use the colour match thing I just went with what I thought would match and it did. These are top end of synthetic hair. Thanks.
8 février 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Honey Princess,
Thank you for reaching out and taking the time to share your feedback. We're glad you loved the quality of your hair extensions and found it easy to find your perfect shade!
We hope you'll use us for your extensions and hair care in the future!
Best,
The RiRi Hair Extensions team💖
RiRi Extensions messed up and won't fix the issue
I placed an order on the 28th of January during a live, whilst they were packing my order their live crashed. I was told if I ordered before 4:30pm it would turn up by Thursday (2 days later). Got a text message to say my order would be here on Saturday with my time slot. Annoying, but fine as I didn't need the items until Saturday so I didn't complain.
My 3 set bundle arrived, I tried the first one on which I was planning on wearing that day - fine. I check the other two and notice one of the sets is wrong so I immediately contact them to let them know they have made a mistake and that I'm happy to return the item they sent out in return for the one I ordered.
After 3 days back and forth on live chat with them as they have no contact number, they still have not been able to help. The only way for them to send me my correct order is for me to send the whole bundle back in return for a refund, for me to then re-order and then resend this out. As I had explained to them, I had used one of the 3 items and only one of the items were wrong I can't send it back as they won't refund me. Due to hair extensions being a "hygiene product" they are not allowed to do replacements apparently. Even though the incorrect item is still completely unopened in the packaging it arrived in.
They have confirmed there is nothing they can do to assist me, even though this is an error on their part and they've sent me an item I did not order.
Worst customer service I've ever experienced. It's a shame because the quality of the products isn't bad but this overall experience has put me off ordering from them again.
1 février 2025
Avis spontané
Réponse de RiRi Hair Extensions
Hi Steph,
Thank you for reaching out and taking the time to share your feedback. We’re sorry you experienced issues with your recent order and returns.
As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.
Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.
We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair care products and customer service.
Thank you again for bringing this to our attention.
Best,
The RiRi Hair Extensions team💖
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