So far, I’ve had a very positive experience with the customer support team. They were very friendly, helpful and responsive. My questions were answered quickly, and my refund was processed within ju... Voir plus
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So far, I’ve had a very positive experience with the customer support team. They were very friendly, helpful and responsive. My questions were answered quickly, and my refund was processed within ju... Voir plus
L'entreprise a répondu
Estoy muy conforme , respondieron mis dudas detalladamente sin dejar nada sin contestar, muy amables , me atendio Kevin, expeditivo sin demoras, excelente servicio , atencion al cliente de primera,Y L... Voir plus
L'entreprise a répondu
Kevin was super helpful. He read my huge email carefully and responded to everything, point by point, very clearly. Asked very relevant questions and within 3 emails I was set! I now have very afforda... Voir plus
L'entreprise a répondu
This is a review for the purchase of the travel insurance only. I wanted an annual plan with an option for extreme adventure as I am hoping to summit Mt Kilimanjaro in August. I am an expat who travel... Voir plus
L'entreprise a répondu
We’re Rise & Shield, the adventure-obsessed travel-insurance specialists who believe incredible journeys should never be cut short by unexpected mishaps. After all, memories should never be medical bills, ever. From alpine switchbacks to equatorial surf breaks, our flexible policies cover more than 150 adrenaline-charged activities, like trekking to 6,500 m, off-piste skiing, scuba diving, mountain biking and plenty in between. No matter where you set off from, or where your compass lands next, our “anywhere-to-anywhere” cover keeps you protected across the globe, even if you’re already on the road when inspiration strikes. Choose a single-trip plan for a once-in-a-lifetime expedition or lock in an annual multi-trip policy to roam freely all year; every option comes with 24/7 medical-emergency assistance, swift helicopter evacuation, and a claims process designed for travellers, not paperwork. We’re authorised and regulated in the UK by the Financial Conduct Authority (FRN453654), underwritten by Optimum Global Insurance and reinsured by Lloyd’s of London, so your safety net is as solid as the routes you tackle. Wherever adventure calls, we’ve got your back, so you can travel the world bravely and come home with only the best stories.
Optimum Global Limited (Rise & Shield), 4th Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP, Royaume-Uni
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Very easy to obtain the specialised insurance I was looking for. The cover was great value.

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Questions were answered promptly and thoroughly. Purchasing of the policy made simple.

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The information is very clear and easy to understand, the coverage is comprehensive, and the policy is easy to purchase.

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Really quick and easy to understand options
More specifics on cycling trips would help further

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Obtaining the needed Insurance through your Company was smooth and straigh forward, including payment. Thanks for the efficiency.

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I want to highlight the excellent customer service I received from Abie at Rise & Shield during a travel insurance policy change for my upcoming trip to Antarctica.
Due to my own misreading, the original policy I purchased did not meet the specific requirements for cruises in the polar region. When I realized this, I contacted Rise & Shield and Abie assisted me right away.
Abie handled the cancellation of the original policy, the refund, and the purchase of a new policy with the correct coverage.
I would definitely recommend Rise & Shield for their quality of service. Thank you Abie and team!

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It was easy because after a Google search, I emailed Rise & Shield and told them specifically what I needed. They responded with the all the information I needed to select the right policy. It was so quick.

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not easy finding travel insurance for my trip, and they helped with my questions to make sure I was covered.

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Nice and simple for booking, accidentally messed my days up by a day Abie was quick to rectify for me. Great team quick communication, quick confirmation great service

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A mistake was made on the dates of my insurance. The issue was solved very quickly

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The process of booking was very simple. Selecting the correct package was easy. Very efficient.

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Booking the right insurance was very easy with a simple process. I had a number of questions that got answered clearly and efficiently by the Rise and Shield team. I haven’t started my trip yet so I can’t review beyond the purchase of the policy but I like the fact that they are able cover more that other insurance companies and so far their customer service has been fab.

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Very simple form to fill, all relevant information was available to evaluate the policy coverage and decide

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Really simple experience to book my insurance for forthcoming trip to the Alps. Really quick and easy process and happy with the price

Réponse de Rise & Shield
This is a review for the purchase of the travel insurance only. I wanted an annual plan with an option for extreme adventure as I am hoping to summit Mt Kilimanjaro in August. I am an expat who travels a lot and had questions around residency and the plan. The team were able to communicate clearly and professionally and answer my questions. The website is easy to understand and to follow for purchase.

Réponse de Rise & Shield
We haven’t taken our trip yet, but I want to commend the amazing service we have been provided with. Unfortunately we have had to move our trip due to regional issues and Rise and Shield have moved our policy to the new dates with no hesitation and lots of support. Thank you to Abie!

Réponse de Rise & Shield
I initially came across Rise and Shield independently while researching high altitude rescue insurance. Then I discovered that the guide service I'm using also recommends them. I was pleasantly surprised at how much the policy covered saving me from have to buy additional medical coverage. The whole process was and straight forward. However, the final test, the true test will be if I have to file a claim. I hope I do not but that's when you find out how good they are. After the rescue of course.

Réponse de Rise & Shield
Took me ages to find a company that made Antarctic insurance conditions understandable!
To be covered for Antarctica, just add their "Plus" extension option. Really simple! They were also the first company to be clear about evacuation restrictions (got to be from land - Ushuaia or Stanley and evacuation has to be pre-approved - fairly standard as I understand it).
They don't ask you to declare pre-existing medical conditions - they just don't cover you for anything you've had in your medical record for the last 5 years. Unusual, but it made quoting faster and simpler.
Also contacted their customer service via email and got an almost instant, helpful and friendly reply.
And, even with Antarctic cruising included, the price for a whole year compared well with last year's annual cover.

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