So far, I’ve had a very positive experience with the customer support team. They were very friendly, helpful and responsive. My questions were answered quickly, and my refund was processed within ju... Voir plus
L'entreprise a répondu
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Estoy muy conforme , respondieron mis dudas detalladamente sin dejar nada sin contestar, muy amables , me atendio Kevin, expeditivo sin demoras, excelente servicio , atencion al cliente de primera,Y L... Voir plus
L'entreprise a répondu
Kevin was super helpful. He read my huge email carefully and responded to everything, point by point, very clearly. Asked very relevant questions and within 3 emails I was set! I now have very afforda... Voir plus
L'entreprise a répondu
This is a review for the purchase of the travel insurance only. I wanted an annual plan with an option for extreme adventure as I am hoping to summit Mt Kilimanjaro in August. I am an expat who travel... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re Rise & Shield, the adventure-obsessed travel-insurance specialists who believe incredible journeys should never be cut short by unexpected mishaps. After all, memories should never be medical bills, ever. From alpine switchbacks to equatorial surf breaks, our flexible policies cover more than 150 adrenaline-charged activities, like trekking to 6,500 m, off-piste skiing, scuba diving, mountain biking and plenty in between. No matter where you set off from, or where your compass lands next, our “anywhere-to-anywhere” cover keeps you protected across the globe, even if you’re already on the road when inspiration strikes. Choose a single-trip plan for a once-in-a-lifetime expedition or lock in an annual multi-trip policy to roam freely all year; every option comes with 24/7 medical-emergency assistance, swift helicopter evacuation, and a claims process designed for travellers, not paperwork. We’re authorised and regulated in the UK by the Financial Conduct Authority (FRN453654), underwritten by Optimum Global Insurance and reinsured by Lloyd’s of London, so your safety net is as solid as the routes you tackle. Wherever adventure calls, we’ve got your back, so you can travel the world bravely and come home with only the best stories.
Coordonnées de contact
Optimum Global Limited (Rise & Shield), 4th Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP, Royaume-Uni
- +44 (0) 1444 473 405
- info@riseandshield.com
- riseandshield.com
4,8
Excellent
65 avis
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Great help from Abbi -- answered all my…
Great help from Abbi -- answered all my numerous questions quickly and patiently . great service
4 février 2026
Avis spontané
Réponse de Rise & Shield
Thank you Kathy, Abie will love to hear that!
Quick and easy
Very quick and easy to complete the form. My next trip was covered in a matter of minutes.
18 janvier 2026
Avis spontané
Réponse de Rise & Shield
thank you Sally, glad you found it easy to use.
Straight forward no hassle
Straight forward no hassle , I made a phone call to get advice on the policy before I took it out , the person I spoke to was very helpful ,polite and professional
30 décembre 2025
Avis spontané
Réponse de Rise & Shield
Hi Stuart, thank you for taking the time to leave this review. The team will love to hear that,
Many thanks to Abie
Many thanks to Abie from the Operations Team of Rise & Shield. I had contacted many insurance companies before, and it was always difficult to get a clear yes-no answer from their customer support (literally painful communication). That is why receiving Abie’s email made me so happy! The answers were so clear, easy to understand, and very professional. This is what I wanted - just short confirmation +useful links added. This kind of communication is so important, because it makes me trust the company more. Thank you! :)
9 décembre 2025
Avis spontané
Réponse de Rise & Shield
Thank you so much ShihKai and Emilia. That is so lovely to hear, and I will pass this on to Abie. We do try to be as clear as possible with our members so they know exactly how their policy works and what is and is not covered.
Réponse de Rise & Shield
thank you Vijay.
Rise & Shield had the best policy
Rise & Shield had the best policy for Nepal trekking that I could find and had a very competitive rate compared to another provider for similar terms. I was also able to get insurance for cancellation without the trip more than one year out. They have clear T&C's, so you can see exactly what you are getting covered for.
5 novembre 2025
Avis spontané
Réponse de Rise & Shield
Thank you David. Nepal trekking is a key region for us, and our emergency assistance company has an office in Kathmandu to assist our clients if they need it.
Réponse de Rise & Shield
Thank you Cian.
Making a trip to Peru
Making a trip to Peru and making multi-day hikes at high altitudes. Finding and securing the proper insurance for both of us was clear and easy to do. Hopefully we do not need it, but if we do, I am sure that process will be just as streamlined.
13 octobre 2025
Avis spontané
Réponse de Rise & Shield
thank you GM. Glad you found the information clear.
No hassle
No hassle, no fuss. Quick and easy to arrange for the whole family and most importantly peace of mind before heading out on our adventure.
2 août 2025
Réponse de Rise & Shield
thanks Sean, peace of mind to know you are covered! Great to hear.
Fantastic Service
Gave myself & family exactly what I needed for our most recent holiday. Will definitely use you again. Thank you for the exceptionally efficient, fantastic service.
28 juin 2025
Réponse de Rise & Shield
Thank you Paul. Glad you found the service so good, will pass that on to the team.
This is my second policy
This is my second policy, I didn’t claim the first time but I had to cancel my trip this time because I broke my leg and they just repaid me for my trip. 🙂
23 août 2025
Réponse de Rise & Shield
Thank you Kaveh, so sorry your trip was cancelled but happy you were able to get compensation.
I had to make a claim for a flight…
I had to make a claim for a flight delay, and actually spoke to a human which was nice, and they told me what they needed and paid my claim.
will use these guys next time.
14 août 2025
Réponse de Rise & Shield
Spoke to a human :) yes we have actual people our members can speak to about their policies, thank you Kevin.
Réponse de Rise & Shield
Thank you Devin
Strange sanction policies
You can't buy the insurance from them if you are a citizen of Ukraine, even if you are a resident of another EU country. When I asked the customer service about it, they said that Ukraine is a "sanctioned country". The customer service representative was very attentive and polite though and suggested other companies I can buy from.
10 août 2025
Avis spontané
Réponse de Rise & Shield
Hi Daria,
Thanks for your feedback. We appreciate you taking the time to share where we can improve.
To clarify some of your points, though, we unfortunately can't currently cover residents of Ukraine. We hope this will change soon.
We can, however, provide cover for Ukrainian citizens who are not residents of Ukraine. This is not due to Ukraine being sanctioned, and our apologies if we used this word, but due to complications around repatriation into Ukraine, should a member require this.
We're glad to hear our customer service team were attentive and polite, though.
We wish you all the best with your travels.
R&S team.
Réponse de Rise & Shield
thank you Janet
Réponse de Rise & Shield
Thank you Christa.
Carol in customer service was a great…
Carol in customer service was a great help! Thank you
12 août 2025
Réponse de Rise & Shield
Thank you Chayil, that is great to hear and will pass your review to Carol
Excellent pricing and smooth checkout
Excellent pricing and smooth checkout. Very happy
31 juillet 2025
Réponse de Rise & Shield
Thank you for taking the time to leave a review Amy.
Affordable
Straightforward buying process and much cheaper than other options out there!
28 juillet 2025
Réponse de Rise & Shield
Thank you Alison.
Would use Rise & Shield again
While I didn't have to make a claim, I found it really easy to purchase my policy. I like that they covered adventure activities as other insurers I looked at didn't. Would use Rise & Shield again.
21 juillet 2025
Réponse de Rise & Shield
Thank you Megan,
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