Abbiamo dovuto inviare gli stessi documenti più volte, però poi sono stati veloci ed efficaci.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
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Servizio professionale e puntuale. A causa dei disservizi causati da un ritardo in Spagna ho utilizzato la consulenza degli avvocato che nel giro di breve tempo mi hanmo fatto recuperare l'intero risa... Voir plus
Un team davvero professionale e affidabile! Dopo aver subito vari disagi a causa di ritardi aerei, ho deciso di affidarmi a questa società per gestire la richiesta di rimborso. Sono stati efficienti,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our mission is to defend the rights of air passengers worldwide. We specialize in legal assistance to obtain monetary compensation or other forms of reimbursement in case of flights delayed by at least 3 hours, cancellations, missed connections, overbooking, and baggage issues. We are dedicated to ensuring you receive what you are entitled to under Regulation EC 261/04 and the Montreal Convention. With a team of passenger rights experts and advanced technology that sends real-time claims to the airline when all conditions are met, we work tirelessly to make the claims process as simple and effective as possible for you. We also offer additional services such as fast refunds within 48 hours and personalized assistance so you can continue your journey with peace of mind. RitAIr is here to turn travel inconveniences into opportunities for compensation and to obtain extra sums in case of disruptions. Trust us to take care of your rights while you enjoy your journey. We are the first company in the world to offer an AI-powered chatbot RitA! (https://ritairchatbot.com) — that helps travelers understand their rights through a multilingual chat and file an official claim against the airline.
We are dedicated to ensuring you receive what you are entitled to under Regulation EC 261/04 and the Montreal Convention.
We also offer additional services such as fast refunds within 48 hours and personalized assistance so you can continue your journey with peace of mind.
With a team of passenger rights experts and advanced technology that sends real-time claims to the airline when all conditions are met, we work tirelessly to make the claims process as simple and effective as possible for you. We are the first company in the world to offer an AI-powered chatbot RitA! (https://ritairchatbot.com) — that helps travelers understand their rights through a multilingual chat and file an official claim against the airline.
Coordonnées de contact
Réponse de RitAIr
Hello Jasna! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip! ✈️
Réponse de RitAIr
Hello Alessia! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip! ✈️
Réponse de RitAIr
Hello Pierfrancesco! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip! ✈️
Réponse de RitAIr
Ciao Alberto! Grazie per aver condiviso la tua esperienza con RitAIr! Siamo felici di sapere che siamo riusciti ad aiutarti a ottenere il tuo risarcimento in modo rapido ed efficiente. Il nostro impegno è sempre quello di difendere i diritti dei passeggeri nel miglior modo possibile. Se avrai bisogno di qualcosa in futuro, siamo a tua disposizione! Buon viaggio! ✈️
Excellent and fast work
Excellent! For a normal passenger it's almost impossible to win against big companies in the jungle of law.
23 mai 2025
Réponse de RitAIr
Hello Urban! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip! ✈️
Quick service.
23 mai 2025
Réponse de RitAIr
Hello Pia! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip! ✈️
Servizio professionale, veloce e cortese
Le volte che ho avuto dei disguidi sui voli, ho sempre trovato in ritardo aereo un supporto validissimo, chiaro e rapido.
Consigliatissimo
15 mai 2025
Réponse de RitAIr
Ciao Matteo! Grazie per aver condiviso la tua esperienza con Ritardo Aereo - RitAIr! Siamo felici di sapere che siamo riusciti ad aiutarti a ottenere il tuo risarcimento in modo rapido ed efficiente. Il nostro impegno è sempre quello di difendere i diritti dei passeggeri nel miglior modo possibile. Se avrai bisogno di qualcosa in futuro, siamo a tua disposizione! Buon viaggio! ✈️
It was easy to apply and refund came…
It was easy to apply and refund came quite fast. Good experience! Thanks a lot :-)
12 mai 2025
Réponse de RitAIr
Hello Rasa! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip! ✈️
Not well fighted
I expected more from the company, not even cover the costs of loosing my luggage
12 mai 2025
Réponse de RitAIr
Dear Customer,
We're truly sorry to hear that your experience didn’t meet your expectations – though, ironically, thanks to our service, you received € 400 in compensation for expenses totaling around € 150.
This review highlights a challenge we often face: the lack of clear information about passenger rights. It seems there may have been some confusion, as we are not the airline responsible for the baggage delay. Our role is to help travelers like you obtain fair compensation under the Montreal Convention, which provides legal guidelines—not emotional ones—for quantifying damages.
We always strive to deliver the best possible outcome within the legal framework, and we hope future reviews will reflect a better understanding of our work.
Warm regards,
The RitAIr Team
Réponse de RitAIr
Dear Maria,
We’re sorry to read your review, but we also appreciate the opportunity it gives us to clarify an important matter for all travelers regarding lost or damaged baggage.
In case of delayed delivery, passengers must go to the airport's Lost & Found immediately and keep all receipts for essential purchases made while the baggage is missing.
Once the baggage is delivered, it is essential to inspect it for any damage.
If it’s damaged, you must report it to the courier immediately — this report is necessary to submit a formal claim.
According to the Montreal Convention, the claim must be submitted within 7 days of receiving the baggage.
If an airline gives a longer deadline, please know that this is not valid under international law.
In your specific case, you contacted us when the legal deadline for delayed delivery and damage claims had already passed.
You reported expenses of €150, but submitted receipts amounting to approximately €120.
Despite the limitations, our legal team managed to recover € 300 on your behalf (less our commission) — not € 200 as you stated.
This means you were reimbursed not only for your €120 in documented expenses but also obtained an additional €180 for the damaged baggage.
If you believed some items were missing or stolen from your bag, a police report would have been necessary, but we did not receive one.
We consider your review useful, as it allows others to better understand the process and timelines. Readers can now evaluate whether receiving € 300 for € 120 in documented expenses and a damaged bag was a poor outcome, or a fair one.
Were € 300 in compensation truly not enough?
Thank you again for your feedback.
Best regards,
I didn't know my rights and this…
I didn't know my rights and this company explained them to me and also started a process, so that I can receive what I am entitled to.
7 mai 2025
Réponse de RitAIr
Hello Robson! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip!
This Is the esclusive opportunity to…
This Is the esclusive opportunity to have a refound from a air company
7 mai 2025
Réponse de RitAIr
Hello Andrea! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip!
Réponse de RitAIr
Hello Vitali! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip!
It's fast and replieable service
It's fast and replieable service, you fill the forms then in time you learn to gather all the documents, photos that are needed in these cases and you let them to follow everything.
Sevel weeks go by or some months then they will conact you again to inform how to pay you.
No stress and no time consuming
12 mai 2025
Réponse de RitAIr
Hello Franco! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip!
Great Help!
A few months ago, my luggage was missing upon arrival. I filed a missing luggage report with the airport and my airline. I was offered help for compensation from RitardoAereo which I quickly accepted. Luggage arrived a week later but soon after, I got a €150 compensation and I was very happy.
16 septembre 2024
Avis spontané
Réponse de RitAIr
Hello Tor Holmberg! Thank you for sharing your experience with RitardoAereo - RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip! ✈️
Réponse de RitAIr
Hello Cristiano! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip!
Precisione
Sono rimasto contento dal vostro aiuto, siete stati tempestivi, veloci.
lo conglio in pieno.
18 mars 2025
Réponse de RitAIr
Ciao Eda! Grazie per aver condiviso la tua esperienza con RitAIr! Siamo felici di sapere che siamo riusciti ad aiutarti a ottenere il tuo risarcimento in modo rapido ed efficiente. Il nostro impegno è sempre quello di difendere i diritti dei passeggeri nel miglior modo possibile. Se avrai bisogno di qualcosa in futuro, siamo a tua disposizione! Buon viaggio!
Réponse de RitAIr
Hello Scarlett! Thank you for sharing your experience with RitAIr! We are happy to hear that we were able to help you obtain your compensation quickly and efficiently. Our commitment is always to defend passengers’ rights in the best possible way. If you ever need anything in the future, we are here for you! Have a great trip!
Ottimo servizio offerto consigliato
Volevo lasciare una recensione molto positiva in quanto il servizio è stato efficiente nelle comunicazioni e invio documentazione ed efficace perché abbiamo ottenuto il rimborso. Quindi consigliato nel caso di disguidi aerei sempre più frequenti soprattutto in periodi di traffico intenso . Grazie
26 février 2025
Avis spontané
Dopo vari tentativi inutili…
Dopo vari tentativi inutili direttamente con Aeroitalia, rivolgendomi a ritardo aereo.it, ho ricevuto quanto mi spettava
Sono assolutamente soddisfatto del servizio resomi
Puntuale e chiara la comunicazione
19 février 2025
Avis spontané
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