Abbiamo dovuto inviare gli stessi documenti più volte, però poi sono stati veloci ed efficaci.
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Lisez les avis des autres
Tive um voo cancelado e fui avisada com algumas horas d antecedência. Com a assistência da Ritardo Aereo soube que eu deveria conservar os comprovantes do que gastei por conta do cancelamento ( hotel,... Voir plus
Servizio professionale e puntuale. A causa dei disservizi causati da un ritardo in Spagna ho utilizzato la consulenza degli avvocato che nel giro di breve tempo mi hanmo fatto recuperare l'intero risa... Voir plus
Un team davvero professionale e affidabile! Dopo aver subito vari disagi a causa di ritardi aerei, ho deciso di affidarmi a questa società per gestire la richiesta di rimborso. Sono stati efficienti,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our mission is to defend the rights of air passengers worldwide. We specialize in legal assistance to obtain monetary compensation or other forms of reimbursement in case of flights delayed by at least 3 hours, cancellations, missed connections, overbooking, and baggage issues. We are dedicated to ensuring you receive what you are entitled to under Regulation EC 261/04 and the Montreal Convention. With a team of passenger rights experts and advanced technology that sends real-time claims to the airline when all conditions are met, we work tirelessly to make the claims process as simple and effective as possible for you. We also offer additional services such as fast refunds within 48 hours and personalized assistance so you can continue your journey with peace of mind. RitAIr is here to turn travel inconveniences into opportunities for compensation and to obtain extra sums in case of disruptions. Trust us to take care of your rights while you enjoy your journey. We are the first company in the world to offer an AI-powered chatbot RitA! (https://ritairchatbot.com) — that helps travelers understand their rights through a multilingual chat and file an official claim against the airline.
We are dedicated to ensuring you receive what you are entitled to under Regulation EC 261/04 and the Montreal Convention.
We also offer additional services such as fast refunds within 48 hours and personalized assistance so you can continue your journey with peace of mind.
With a team of passenger rights experts and advanced technology that sends real-time claims to the airline when all conditions are met, we work tirelessly to make the claims process as simple and effective as possible for you. We are the first company in the world to offer an AI-powered chatbot RitA! (https://ritairchatbot.com) — that helps travelers understand their rights through a multilingual chat and file an official claim against the airline.
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4,8
Excellent
188 avis
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Soddisfatti e rimborsati
Ha compensato in parte il disagio per la cancellazione estemporanea di un volo
11 juin 2024
Avis spontané
Consigliatissimi
Con tenacia sono riusciti a farmi rimborsare da Wizz air, bravi, competenti e appunto tenaci. Facile anche la comunicazione, niente marchingegni, persone. Consigliatissimi!
31 janvier 2025
Avis spontané
Thank you for your professional team
Thank you for your professional team. At first, I had no hope that my complaint would be successful, but you have proven that you have a professional team and I am very happy to work with you.
4 février 2025
Avis spontané
Dopo un anno ho avuto rimborso per un…
Dopo un anno ho avuto rimborso per un ritardo aereo. Sito molto facile da utilizzare, disponibilità, serietà e velocità di risposta. Se dovesse capitare un' altra volta mi rivolgerò a loro.
23 janvier 2025
Avis spontané
Ho ottenuto il rimborso per un volo…
Ho ottenuto il rimborso per un volo partito in ritardo, siete stati super efficienti, se dovessi avere di nuovo problemi so a chi rivolgermi!
Grazie mille!
23 janvier 2025
Avis spontané
Servizio eccellente
Professionali, affidabile ed elastici. mi hanno risolto il problema in poco tempo
22 juin 2024
Avis spontané
Great company with accountability
This is a company that actually takes ownership and accountability and adheres to promises they make.
17 janvier 2025
Avis spontané
Thank you so much
2 janvier 2025
Avis spontané
Sono il top del top
Sono il top del top - number one
e non sto esagerando per me e mio marito e stato sfortunatamente un anno pieno di cose negative con wizzair!!!
Abbiamo avuto più di 5 pratiche con ritardo aero tutto risolto velocemente!
🙏 Grazie mille
7 août 2024
Avis spontané
I’ really satisfied with their work
I’ really satisfied with their work. They helped me get refound for my delayed baggage. It took about a month for everthing to be proced but it was worth the wait. I would recomend RitardoAereo.
23 décembre 2024
Réponse de RitAIr
Thank you so much for your kind words! We’re delighted you’re satisfied with our work and that we could help you obtain your refund for the delayed baggage. We appreciate your patience during the process, and your recommendation means a lot to the Ritardo Aereo - RitAIr team. If you ever need assistance again, we’re here for you!
Pagamenti rapidi
Dopo alcune incomprensioni, sono stati rapidi nel farmi ottenere il rimborso. Ho apprezzato particolarmente la possibilità di ricevere il pagamento in pochi minuti su Paypal (invece di diversi mesi) pagando una piccola fee.
14 décembre 2024
Avis spontané
Seconda volta che mi affido a loro
Seconda volta che mi affido a loro, mi avevano avvertito già dall’inizio che le tempistiche sarebbero state un po’ più lunghe, ma dopo qualche mese ho ricevuto il risarcimento promesso
18 décembre 2024
Avis spontané
Professionalità
Un team davvero professionale e affidabile! A causa di uno spiacevole ritardo aereo, ho deciso di affidarmi a questa società per ottenere un rimborso.
Mi sono trovato benissimo!
Persone serie, che mi hanno permesso di ottenere il rimborso in modo semplice e senza stress. Consiglio assolutamente i loro servizi a chiunque abbia bisogno di supporto per problemi con i voli.
Consigliatissimo !!
18 décembre 2024
Avis spontané
Professionalità e ottimo servizio
Il team si è dimostrato altamente professionale, rapido ed efficiente nel guidarmi attraverso l'intero processo. Non solo hanno gestito tutta la burocrazia per conto mio, ma hanno anche ottenuto il rimborso in tempi record, mantenendomi costantemente aggiornato sull'avanzamento della pratica. La loro trasparenza e l’attenzione al cliente sono state impeccabili. Consiglio vivamente il loro servizio.
18 décembre 2024
Avis spontané
Raccomando
Molto disponibili e competenti nel settore. Consiglio vivamente
18 décembre 2024
Avis spontané
I numeri 1
I numeri 1, ho ricevuto il mio rimborso in tempi davvero brevi e si sono occupati di tutto, non ho dovuto pensarci più. Davvero un servizio consigliato
18 décembre 2024
Avis spontané
Unprofessional, unresponsive and dubious company
For months after incident report (I contacted firm on 5th September 2024), the Ritardo Aereo Team never updated me on the status of my case, neither did they request any additional information that I failed to provide.
Imagine my shock when, on 18th December 2024, they sent me an email informing me that my claim had been rejected and that they were archiving my case. The staff note included in the email read:
“We would like to inform you that, since we have not received the required documents within the specified timeframe, we are currently archiving the case. We remain available for any clarifications.”
The reason cited above isn’t only false but also dubious, as I provided all requested documentation. And not once did they suggest that I would not be able to access compensation for the 6-day delay in getting my luggage.
In fact, Ritardo Aereo’s marketing communication claimed that they could get compensation on clients’ behalf - the reason I and my friends who suffered same fate with Royal Air Maroc contacted them and trusted them with our case.
Besides the unnecessary stress and expense caused by the delay of my luggages, I also notified the firm about my damaged bag which the airline indicated they would replace. I shared documentation to the effect and photos of the damaged bag with them.
If Ritardo Aereo couldn’t get compensation for the 6-day delay of my luggage for whatever reason, how do you justify not getting my bag replaced as communicated by airline? If they cared at all, why are they archiving both claims without a fight?
Indeed, the company’s handling of my case has been most unprofessional. I regret ever considering Ritardo Aereo to represent me, and I will make sure to let the world know how useless they are, so others will not have to contend with such poor treatment!
25 août 2024
Avis spontané
Réponse de RitAIr
In response to your latest reply, we would like to clarify the following:
We reiterate that the claim regarding the delayed delivery of your luggage, which incurred an expense of around €19.00, was closed due to the lack of a response from the airline. In theory, it would be possible to proceed before the competent court to request reimbursement of the expenses; however, given the uneconomical nature of such action, the claim was archived.
Regarding the note about missing documents, we confirm that the **only open claim** pertains to the **delayed delivery of your luggage**. As for the damaged luggage, you informed us via WhatsApp when you were already beyond the deadline for filing a claim. PLEASE, CHECK THE DATES.
Since you state that the reason is "false," we kindly ask you to provide us with:
- A copy of the claim you submitted for the damaged luggage (not delayed), including the "Claim ID";
- The exact date you sent the documentation via WhatsApp (which, we remind you, is not an official channel).
We remain available for any further clarifications.
Happy Xmas
Dear USIDAMEN
First of all, we would like to clarify that approximately three months have passed since the submission of the claim, and the airline has not yet responded to us. Moreover, the claim submitted through our website only concerned the delayed delivery of your baggage (please verify it), for which we still filed a compensation request with the airline, even though the amount spent was minimal.
Regarding the baggage damage, we received your PIR via WhatsApp without you filing a separate claim, and this happened after the deadline had already expired.
In fact, you can verify that the PIR is dated 30/08/2024, and despite having only 7 days to submit the claim (as required by the Montreal Convention), it was sent on 10/09, which was beyond the deadline.
If you wish to share your experience with the world, we encourage you to present the facts as they actually occurred. We kindly thank you and wish you a Merry Christmas and Happy Holidays.
Best regards,
Ritair Team
Straight forward, quick and far better than local lawyer
Claim made in Germany. Lawyer did not see any sucess chances. Ritardo Aero helped achieve a payment of ca. 400€ for delayed Luggage.
10 décembre 2024
Réponse de RitAIr
Thank you so much for your kind words! We’re delighted you’re satisfied with our work and that we could help you obtain your refund for the delayed baggage. We appreciate your patience during the process, and your recommendation means a lot to the Ritardo Aereo - RitAir team. If you ever need assistance again, we’re here for you!
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