I always get excellent customer service. They are quick to answer any questions and take care of any issues I may have. The staff are also very friendly and helpful. I have been with them for over a d... Voir plus
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Lisez les avis des autres
Ive had rize (formal sce) for almost 20 years they are always fast to answer or call back and always have found a solution to my banking needs. I feel so lucky to have them. Best credit union/bank aro... Voir plus
Outstanding Employees, Excellent Services. I work for a Bank and I didn’t receive the services very unprofessional that is why I chose Rize as Banking Services. Your Company takes their time to expla... Voir plus
If I could write a review with a star I would. When Gabby left, customer service has not been the same. Credit Unions are meant to be personal, a family like setting. I will be leaving after my Loan i... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re more than just a financial institution. We’re your trusted partner on your journey toward financial empowerment. Founded in 1952 by members of IBEW Local 47, our institution later became SCE Credit Union. Over the decades, we’ve expanded our reach and now proudly offer a wide range of valuable financial products and services to members throughout Southern California and Southern Nevada. We’re proud of our rich history, and for over 70 years, we’ve provided knowledge, access, and care to uplift communities and secure better futures for all. We strive not only to guide you through your finances but also to help you take control of your financial future.
Beyond Banking
Écrit par l'entreprise
- Together, we Rize: Building a future of financial freedom
- At Rize Credit Union, everyone is valued and respected. We recognize the inherent worth of each member of our community and treat everyone fairly, with dignity and respect. We empower individuals and families to realize their potential and achieve lasting financial security. Through financial empowerment, we ultimately work toward ending poverty. This is a journey that requires dedication and persistence, and it’s what drives us to tirelessly serve our members and community. It’s time to Rize Beyond Banking.
Coordonnées de contact
12701 Schabarum Ave, 91706, Irwindale, CA 91706, Etats-Unis
- 8008666474
- info@rizecu.com
- rizecu.com
4,4
Excellent
120 avis
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Great service
23 janvier 2025
Avis spontané
A Credit Union that is more like family
I’ve been a member since 2002 and the kindness and professionalism from staff is why I not only stay but recommended credit union to family and friends.
5 janvier 2026
Avis spontané
I've been with this credit union for…
I've been with this credit union for many years, from when it was SCE Federal Credit Union until today, when it's Rize Credit Union. I'm very satisfied with their services.
28 décembre 2025
Avis spontané
Great Customer Service is the bomb
I've always had great customer experience at the Sahara location in Las Vegas. Before the main change, the other staff were friendly, but not very intimate with the customers, meaning really getting to know them or when we would come in, they would know us by name. And I'm not saying they need to know every customer but if you're coming in on a regular, they should greet you and know you by name. Since the name change I have received excellent customer service and help and great advice. Every time I walk in, I'm greeted as, Mrs. Smith, hello Mrs. Smith, welcome back, how are you and how was the family. When I loss my daughter #AdoreBre in April of this year, they took the time to hear my story and a few customers that were standing around listened and that really touch my heart and let me know that they cared about their customers. GREAT SERVICE!
#AdoreBre
23 décembre 2025
Avis spontané
Great service very happy thy everyone…
Great service very happy thy everyone know what they are doing
16 décembre 2025
Avis spontané
Love the service at Rize CU
Love the service at Rize CU. As a former member of SCE Credit Union, I thought the service couldn’t be any better but I am happily wrong. Thank you Rize for caring about your members!!
17 décembre 2025
Avis spontané
Great Service, RIZE CU
Everytime I walk into Rize CU, I am greeted by everyone. The cashiers are always smiling and happy to help.
3 décembre 2025
Avis spontané
Réponse de Rize Credit Union
Hi Adrian. Thank you for sharing your feedback. We’re truly sorry to hear about your experience with our member service. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention.
Please know that we take your concerns seriously and would like the opportunity to make things right. If you’re willing, reach out to us directly at mx@rizecu.com, and we’ll work to resolve any issues promptly.
Your input helps us improve, and we hope to earn back your trust.
Member since 2018
I've been a member since 2018 and I refer my family and friends to RIZE CU (formerly known as SCE FCU). I recently became eligible for an auto loan and it was perfect timing because my old car gave out and I didn't have money for a new one or to fix my old car but with RIZE I was pre-approved for an auto loan and got to choose any car at any dealership of my choice. Fantastic experience so far. Thank you!
2 mai 2025
Avis spontané
Réponse de Rize Credit Union
Hi Kayla. Thank you so much for sharing your experience! We’re thrilled to hear that your auto loan came at the perfect time and helped you get back on the road without stress. It’s great to know that being pre-approved made the process smooth and gave you the freedom to choose the car you wanted. We truly appreciate your loyalty since 2018 and your referrals to family and friends. If you ever need assistance or have questions about other products and services, we’re here for you. Enjoy your new ride!
App needs to be updated with locations
I notified Rize Credit Union about four months ago regarding a location, listed in the app that is no longer there, an ATM machine. This machine was actually located on site where I work in Irwindale, California. I believe it might’ve been removed during Covid, and since SCE Federal Credit Union transitioned over to Rize, they never updated it. Today I took a look and four months later it’s still on the app, even though I spoke with an employee and told them that this location was no longer on the property. I even asked if they would consider putting an ATM back at the property with no response. Maybe they can do better? This isn’t the first time this has happened either.
15 novembre 2025
Avis spontané
Réponse de Rize Credit Union
Hi Stephanie. Thank you for sharing your feedback. We apologize for the inconvenience caused by the outdated ATM information in our app. We appreciate you bringing this to our attention and will work to ensure our location details are accurate.
If you have any additional suggestions or would like to follow up, please email us at mx@rizecu.com. Your input helps us improve, and we value your patience as we continue to enhance your experience.
Thank you for being a valued member of RIZE Credit Union.
I have been a member for 15 years and…
I have been a member for 15 years and they have always taken good care of me and i really appreciate this bank
5 novembre 2025
Avis spontané
Réponse de Rize Credit Union
Hi Roberto. Thank you so much for being a loyal member for 15 years! We're truly grateful for your continued trust and support. It means a lot to hear that you've consistently felt well cared for because that's exactly what we strive for every day. We appreciate you being part of the Rize Credit Union family!
Always friendly and helpful
22 octobre 2025
Avis spontané
Réponse de Rize Credit Union
Hi Linda. Thank you so much for your kind words! We're thrilled to hear that you've found our team to be friendly and helpful. Providing a positive experience is what we strive for every day, and your feedback truly means a lot to us. We look forward to continuing to support you!
This bank treats it's customers very…
This bank treats it's customers very poorly.
Especially the Assistant Branch manager of the Irwindale Branch. Who will help you as long as it's not a Saturday and she has someplace to be.
And they also charge you to count your change.
I immediately moved my money to Kinectca FCU. Where at least I feel like they appreciate my business.
26 octobre 2024
Avis spontané
Réponse de Rize Credit Union
Hi Joseph. Thank you for taking the time to share your experience. We're truly sorry to hear that your visit to our Irwindale Branch didn’t meet your expectations. We strive to treat every member with care and respect, and it’s clear we fell short in your case. Your feedback about weekend service and change-counting fees is important, and I’ve shared it with our leadership team for review.
We’re committed to improving and ensuring every member feels appreciated—just as you should. If you’re open to it, our Manager of Member Experience would welcome the opportunity to speak with you directly and learn more about your experience. Please feel free to reach out to him directly at 800.866.6474.
Thank you again for your feedback.
Online banking outages weekly no Face ID
Since Rize took over my long time Credit Union there have been so many online banking outages.. routine updates “every few days” no more option to sign in with Face ID. It’s 2025 and the app doesn’t have Face ID? The small credit union they took over had it..
1 mars 2025
Avis spontané
Réponse de Rize Credit Union
Hi Christopher. Thank you for taking the time to share your feedback. We understand how important reliable access and modern features like Face ID are to your banking experience. While we’ve experienced some service interruptions recently due to necessary updates, please know that our team is working hard to improve stability. Regarding Face ID—our app does support it, and we’d be happy to help you get it set up if you're having trouble. Your trust means everything to us, and we’re committed to making your experience with Rize Credit Union better every day.
I have been a member since it was…
I have been a member since it was Southern California Edison Credit Union when it was in an office at the General Office in Rosemead. I have had various loans with the credit union and they have given loans to me even when sometimes my credit score wasn't always the best. Thanks to Jaime Marquez and his team Much appreciation..
2 juin 2025
Avis spontané
Réponse de Rize Credit Union
Hi Sean. Thank you so much for your continued loyalty and for sharing your journey with us. We're truly honored to have supported you through various stages of your financial journey, and it's wonderful to hear that Jaime Marquez and his team made a positive impact. Your appreciation means the world to us, and we look forward to continuing to serve you for many more years to come!
Top notch customer service 👌🏾 and…
Top notch customer service 👌🏾 and professionalism of the employees is top tier 👌🏾
20 septembre 2025
Avis spontané
Réponse de Rize Credit Union
Hi Brandon. Thank you for the amazing feedback! We're so glad to hear that our team’s professionalism and dedication to top-notch service made a great impression. At Rize Credit Union, we strive to deliver excellence in every interaction, and it’s wonderful to know that it shows. We truly appreciate your support and look forward to continuing to serve you!
I always get exceptional Customer Care…
I always get exceptional Customer Care Service when I call or visit my branch. I always walk away happy and satisfied from the services I obtain from Rize Credit Union!!! Thank You!!!😊
29 septembre 2025
Avis spontané
Réponse de Rize Credit Union
Hi Alicia. Thank you so much for your kind words and continued support! We're thrilled to hear that you've consistently received exceptional service from our team. Your happiness and satisfaction mean the world to us, and we’re honored to be your trusted credit union.
Thank you again for being a valued member!
All staff member are always very…
All staff member are always very helpful with any question or concern you have.
22 septembre 2025
Avis spontané
Réponse de Rize Credit Union
Hi Rafa. Thank you so much for your kind words! We're thrilled to hear that our team has been consistently helpful with your questions and concerns. Providing excellent support is at the heart of what we do, and your feedback truly means a lot to us. If there's ever anything more we can assist you with, please don’t hesitate to reach out!
I have been with the Bank for several…
I have been with the Bank for several years and they have always helped me with all my banking needs and issues. They are always looking out for the customer’s interest, they are always for friendly and very courteous.
20 septembre 2025
Avis spontané
Réponse de Rize Credit Union
Hi Alma. Thank you so much for your continued trust and loyalty over the years! We're truly grateful for your kind words and are proud to know that our team has consistently met your banking needs with friendliness and courtesy. Looking out for our members' best interests is at the heart of everything we do, and it’s wonderful to hear that reflected in your experience. We look forward to continuing to support you!
Just signed up to Rize Credit Union and…
Just signed up to Rize Credit Union and went in branch Very Helpful Employees and easy to use app
17 septembre 2025
Avis spontané
Réponse de Rize Credit Union
Hi D'Eva. Thank you for choosing Rize Credit Union and welcome aboard! We're thrilled to hear that your in-branch experience was helpful and that you're enjoying our easy-to-use app. Our team is committed to making your banking experience smooth and supportive every step of the way. If you ever need assistance, we’re here for you!
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