Robertdyas Avis 

I've bought 6 lion knocker chairs they were amazing bargain price can't beat 2 for £150 when you go to some shops they're selling for £130 each!!!
I had a set back I opened the boxes and could not see the legs but getting touch with their customers services I received a email telling me the the legs and screw were underneath the seat!!! So for me 👍 *****

Just received a shoe rack that looked sturdy and easy to put together, what i got was black canvas sort of product with so many parts, it was impossible to put together. I have bought of Robertdyass before and what i got was excellent. To sell this rubbish is not good for their usual good name

I purchased a meter shed from Robert dyas and one part was the wrong size and one part broke as you put it on the door. I asked for two new parts but no. I would have to dismantle the shed, pack it up and they would send a new one. I'm 73 year old woman and had to pay someone to erect the shed and now they want me to pay someone to dismantle it and then pay again for new one to be erected. I have made calls to customer services for over three weeks, then went straight to keter who were no better. I find this absolutely disgraceful and would never buy from them again. I now have a shed with a faulty door. The shed was £799 but l did get discount with my dyas card but all l needed was two parts which they were not going to send.

Bought outdoor garden storage box it had piece missing after many messages still not received missing part after 3 weeks customer service terribly slow never buy from this firm

Absolutely shocking customer service, do yourself a favour and find a different supplier.

Ordered a dining table, the delivery driver brought the complete wrong product (didn’t even knock the door so I could have told him and reject the delivery). Called immediately and was promised a collection of the bench and the correct item to be dropped off.

No news for a week and followed up, only to be told that they had put the complaint as a refund by error instead, but could not refund me until the wrong item was collected, but could not arrange the wrong item to be picked up for another week.

Meaning they’d overcharged me by hundreds, wouldn’t release the money so I can purchase from elsewhere, and couldn’t change it on their system to just deliver the right product for some reason.

Absolute shambles

Please avoid!!
Paid £500 for a shed, paid someone to built it on the Saturday and was told to go online, enter the order number to access the manual. Lo and behold says order number not recognised and the 3rd party company is closed! Rang Robert dyas to some Indian call centre to be told ‘Google it and find something else’ explained i had paid someone to be here today and needed the manual, refused to help and then muted my call and ignored me. No one from Robert dyas is based in the Uk. Disgusting will never ever use them again.

I bought a companion table from RD on 8th Aug. On the 12th Evri msg me to say they will deliver between 1900-2100pm which never happened. The next day the msg was my parcel was too big and they ordered a specialised truck for the next day delivery. Nothing came. I contacted RD customer serv which tried to get hold of Evri, no luck. On Saturday I spoke to RD and was told I could not get my money back before they issue Evri a 48hrs to respond. This 48hrs is over tomor 18th. I ordered 8th. Not good emough. Why am I chasing delivery and not RD.

Disgusted this is the second time I have ordered something from Robert Dyas online and checking that they have it in store place the order I get confirmation my order is a success a few minutes later I get another email say my order is cancelled and a refund will be sent in 5 working days . I phoned them up to complain and they tell me they are having problems for the last 3 days and sorry but will let customers know when it is back , not good enough I ordered something a week ago and the same think happened. Don’t order online from them I definitely won’t anymore Robert Dyas you have lost a customer

Really poor experience unfortunately. First and last time I’ll order anything from Robert Dyas. Ordered a console table on 29th July, had an email from Evri on 2nd August saying “they had my parcel”. It should have been delivered by 7th August… now it’s 12th August and still nothing. Had an update from Evri this morning saying it was out for delivery…then soon afterwards another update saying they couldn’t deliver it today, along with an ‘attempted delivery’ picture of the parcel sat in their warehouse…!! Despite constant chasing of RD and Evri, and after speaking to multiple different people, I’ve reluctantly had to give up and ask for a refund as I have no confidence it will arrive any time soon (if at all). I’m sure RD would point the finger at Evri but ultimately RD choose them to deliver their goods. If I’d known this at the point of ordering I’d have bought the item elsewhere as Evri are shocking - only ever had bad experiences with them and try to avoid having anything delivered by them at all costs. On top of this, had to make multiple phone calls to get the order cancelled and still waiting for confirmation of the refund. All in all really poor experience.

First I ordered a very expensive washing line and was told this was in stock at the local store. Paid in full but later got an e-mail stating it was out of stock.
tried to get this changed to a delivery rather than collection but Robert Dyas refused.
They stated that I had to cancel my store order and re-order for delivery.
As a pensioner I don't have money sitting in the bank to effectively pay twice whilst waiting for the refund.
so re-ordered for delivery but the item was damaged on arrival.
yet more trouble getting a replacement item as, again, I had to re-order, and pay again, before any refund will be issued.

They deserve no stars .Never buy online from here.
I bought a gas bbq online and even though I had a code for free delivery was still charged for delivery. I had an email 2 days after ordering saying that it was due to be delivered that day then got another email later that day saying there was a delay. I kept checking the tracking and it wasn't received at the delivery depot. 3 days later and no change with the tracking.
I contacted DX and was told to wait a couple of days even though it should have been delivered by now. I also contacted Robert Dyas customer services and was told by an advisor who barely spoke and understood English that I had to wait a few more days and was totally disinterested in what I was saying when i asked her where my order was. If you value your money do not buy online from here. They will take your money but refuse to help when you do not receive your order. I am £154 out of pocket

Beyond disgraceful experience with Robert Dyas, whom until now always regarding as a decent store.
However they’ve become another (just like b&q) sales site listing items on behalf of
Other companies.
I spent close to £700 on a Sandstone water feature.
Due to suffering with a life limiting stage 4
disease and being in constant extreme pain. I wanted to make the most of my garden and some form of tranquility.

I stumbled across this sandstone tranquility water feature and of course on the advert it looked lovely.

Prior to ordering with Robert Dyas I emailed to confirm the water sump was internal so no digging up (something else I can no longer do due to my declining health).

The item arrived on a crate and dumped in middle of street and the driver refused to use his trolley to help us move the stone ball any further into my home or garden.
He rushed me into signing a piece of paper scuttled off when he could clearly see I was disabled due to my rollator and adapted bungalow where I live.

Thankfully two very very kind men unwrapped the pallet and with a lot of difficulty were able to remove the EXTERNAL SUMP and the 60kg ball of stone still wrapped off crate.
They took great care rolling it on top of a wool blanket all the way down my garden path and into the garden. I truly believe the crate and rock would be still there blocking the street and it not been
for these kind men. No where on the Robert Dyas website did it state the weight of the item.

Then came the biggest disappointment upon unwrapping the ball of stone it became apparent it was terribly badly damage. Now it takes a lot for me to complain about material goods, usually I just accept things and don’t make a fuss.
However the damage was huge great scuffs, multiple long 20 inch scratches, deep gauges, marks of red, blue and huge amounts of black dye that won’t come off.
The stone looked nothing at all like the advertisement where it appeared polished it was dull and unattractive.

I bought this with my 40th birthday money as a ‘special treat’ as I was obviously too unwell to have a party or do anything much to celebrate.

I contacted Robert Dyas to complain immediately, they gave me 3 options - partial refund (but no amount stated), collect and exchange or refund. But the issue with the latter is it’d be physically impossible for me to prepare the item for collection due to my inability to life or barely move.
So I replied stating I’d “initially would like to discuss and NEGOTIATE a partial refund” however they just refunded me a measly £69!!!! Which is beyond an insult and less than it cost to buy the Thank you gifts for the neighbours for their help in getting it properly delivered.
At no point did anyone from
Robert Dyas ask if £69 was acceptable…. If they had id have said no immediately and told them to collect and
Refund in full
I’m beyond disgusted and will be taking this further, I will not let it drop even if I have to take them to court and it is the worse experience I’ve ever had with any company in my entire life. As if I don’t have enough to worry about regarding my health I’ve now got this £700 revolting lump of sandstone rock sat on my door mat. I was lied to from the very beginning, even if I did keep it I’d have to pay even more to get someone to dig up my newly turfed garden to fit it.

Wouldn't leave any stars if I could. Use this company at your peril. Ordered a fan, paid on order, not delivered when they said they would, after numerous telephone calls and emails asking re delivery had a message from DPD to say it had been delivered. It hadn't. After contacting them again today for a refund. Just had an email saying it was out of stock and they couldn't get it to DPD. Don't purchase from Robert Dyas .

Place a order not received it yet very poor will not be ordering from this company again

Ordered a parasol. Promised 2 day delivery, it took 4 days. When it arrived it was not as described and terrible quality. Customer services said it would be collected and a refund issued. Nobody has contacted to collect the goods and Robert Dyes will not issue a refund until it has been returned. Awful service. Online ordering a shambles, very unhappy.

Not very impressed with your company I ordered a travel bag on your express delivery, and I got a email confirming my order and saying it is going to arrive on the 29th of June which is today,but I have not received a email confirming it is out for delivery,I have spoken to you on live chat and on my account and neither way I can not find out where it is not feeling very happy and feeling very stressed about it

They delivered a damaged rattan sofa set with the seat bent and torn at one end. They knew I had limited windows to have it collected because I about to be called away. They completely washed there hands of it, telling me to dispose it myself (knowing I didn't have a car!) and didn't offer any compensation to pay for someone else to dispose if it and box was very heavy! I was disgusted with their dismissive attitude and suggest you look elsewhere as they use dodgy suppliers.

Take your money and you don’t get your order !!!
They then send supposedly a door that’s blurry and supposed to be your next door neighbours???
When it’s not even the same door , all lies !!!
And they say sorry contact your neighbour?? WELL ROBERTDYAS it’s your responsibility AS YOU TOOK MY ORDER & MY MONEY.
PLEASE DONT BUY FROM THIS COMPANY!
AS THEY RIP YOU OFF

Terrible!!!! The customer service agents are not in the UK and they read from a rigid script and do not have a clue how to deal with any issues or queries. It is basically like speaking to a robot.

Terrible would not be ordering from here ever again places a order on the 25/05/2026 they said my order would be delivered on the 27/05/2026 I don’t receive any item or any communication on we’re my item is call them to find out we’re my product is they say it’s coming on 04/06/20206 if that’s when I wanted my item I would of picked that as a delivery date no sorry nothing just really bad communication which I have never experienced worst place to buy from terrible communication and terrible customer services do better?