Robertdyas Avis 

I bought and paid for an expanding hose online one evening to Click& Collect from the nearest store the following morning. I did this to ensure it was still in stock as it was a 'Final Clearance' item and I live several miles from the store.
The following morning I got an email to say my item was ready to collect but in store it was £2 cheaper than the 'final clearance' price I'd paid online.
When I eventually found a member of staff to talk to, she was rude, yelled for a colleague to get the item and told me the price had changed again a few hours earlier, but there was nothing I could do about it.
I asked if I could refund the unused item I'd collected and buy one from in-store but I was told in no uncertain terms I couldn't.
A really unpleasant shopping experience and I certainly won't be going back.

Never sent me my item and keeps lying saying they would give a tracking number, AVOID AT ALL COSTS

I ordered a large item which I should have arranged to be delivered directly to the recipient. I called their office to change the delivery address which they agreed. They then sent me an email on the day of delivery saying that this was not possible. I chose to accept delivery rather than cancel and reorder and wait 10 days for my money. When it arrived the following day. The driver was so rude and uncouth. I had workmen who witnessed the way he spoke to me and his hostile behaviour. I will not be ordering from them again. I haven’t opened the box but it did arrive damaged and I am hoping the product inside is not damaged or has pieces missing as it has not been opened as yet as I need to give it to the person.

I just wish I would of read all the 1 star reviews before ordering from robert dyas because I would of avoided all the stress and anxiety it has caused me since 15th July, I have been messed about & lied to by there shocking customer service its a disgrace, my first garden bench was supposed to be delivered on 2 separate dates given by them but i got no delivery so i tried contacting them but its a nightmare, i only got emails stating more lies, then i got a email saying my garden bench had got lost in transit, I emailed back saying i was going to contact PayPal & let them sort it out , then i received a phone call from a man from there customer service phoning from South Africa who told me he could send another bench out or I could have a refund, I said i would except a replacement bench as long as it was delivered by another delivery company & he assured me it would be,then i got a confirmation email saying they had sent the bench out & it was been delivered by the same company who lost the first one he had told me a pack of lies. I still haven't received my replacement bench & ill be contacting PayPal & let them sort it out = ( DO NOT BUY FROM THIS COMPANY ) . Absolutely disgraceful company & shocking bad customer service who are full of excuses & lies. ( UPDATE FROM ROBERT DYAS = 31/07/2025 = After opening a case with PayPal I got a email from robert dyas customer service saying my replacement garden bench had also got lost in transit & then got a email from PayPal saying they had rulled in my favour & i would receive a full refund. ( DO NOT BUY FROM ROBERT DYAS )

Got front door key cut in Sevenoaks branch. Very quick: about 5 mins and good service and value for money. Very pleased.

Total joke!

Item arrived damaged (as courier threw it on the ground in front of me). Provided photo evidence, video evidence, days to come and collect it…..two weeks on, several customer service advisors later and I’ve literally come full circle and they’ve asked for a video! Cut and paste apologies but no competent action towards a solution.

Ordered a mountain bike for my grandsons birthday on Friday 25th. What I actually got was a three wheeley bin storage shed, customer care was an absolute joke, I explained that I lived on a small boat and had nowhere to put it, I then got an email asking for pictures and an address where they can pick it up, it's not rocket science and also as many dates as possible that would be convenient to pick it up, its outside they can pick it up whenever they want. I'm going to start the reimbursement with my credit card company, because I don't think they have enough brain cells to work it out
I still don't know what is happening, people please do not buy anything on line with Robert dias, pretty sure there hoping that the mountain bike i ordered and stolen by the evri delivery driver is back in stock so they don't have to refund my money, keep getting the runaround from customer so called care team

Absolutely shocking order never arrived on time still ongoing please please do not order from them they are not interested in what you say please do not order with them I’m now left with out the product and unable to carry on with my plans it’s ruined part of my sons 30th birthday so please do not order from them

Returned a mspa hot tub at the sum of 2,050 for faulty pump ,it took 2 weeks to have it collected and now another 2 weeks in and still no refund ,they never return your schedule call and it's always a brand new story when you contact them ,I will never purchase from this company again

Bought a pop up Gazebo,prompt delivery really sturdy gazebo,so easy to put up really happy with it thanks

Bought a pair of biodegradable headphones trying to be more eco friendly with my purchases, but they arrived in a massive plastic bag that in total had more plastic in it than a pair of plastic headphones.
Seeing shops increasingly using cardboard and paper for deliveries, I was disappointed and will not be ordering from Robert Dyas again.

Wish I had read this all before I bought a fridge online from Robert Dyas. 29/6/25 received order confirmation with confirmation delivery by 1 July.
30/6/25 I received a tracking number for the item which also stated delivery by 1 July. Following the tracking number said the item was still with the sender. This status did not change
1/7/25 I called Robert Dyas and they advised that they would need to contact the supplier to find out what was happening. As far as I was concerned the supplier was Robert Dyas and they had on 2 occassions said the delivery would be 1/7/25. I then requested that the order be cancelled and was told they could not do that without contacting the supplier. I pointed out that my transaction was with Robert Dyas, Robert Dyas is the name on my credit card but they refused. ABSOLUTELY DO NOT BUY FROM ROBERT DYAS - IT IS DECEITFUL TO GIVE A DELIVERY DATE OVER WHICH THEY CLEARLY HAVE NO CONTROL.
I deliberately chose a British company rather than just ordering from Amazon but the reason that Amazon is so successful is they don't treat customers like this

I bought a bed frame 2 years and 3 months ago. I am 5ft and 8st.
Only me using it.

And it's broken one of the side panels literally split.

They say it is older than 1 year so they won't do anything. Under the Consumer Rights Act it states goods should last a reasonable time. 2 years for a bed frame is NOT a reasonable time. I imagine if 2 normal size adults had used it it would have broken within the year.

Loyalty card pricing is a scam. Went in to buy a few things didn’t realise charged RRP second price displayed on the shelves until looked at receipt at home. Guy at till asked if I had a dyas card, I said no, he didn’t say do you want a card to get cheaper prices. I’d advise anyone going in to store without a dyas card to take your reading glasses to work out which is the actual price, what’s the point of adding two prices if your default price is the higher price, it just looks like RRP vs their price!? I’ll be taking all this stuff back to store when I go back in to town next weekend, will buy from Amazon instead, the price advertised is the one you pay (and cheaper anyway). Why support British shops, thought it was only Tesco forcing people to give up elements of privacy in order to make basic purchases. The price differential between cost for non loyalty card holders is a scam really unethical, may as well give data to Amazon at least it’s very cheap and delivered to your door, and no town centre car park charges.

Extremely late delivery, still hasn't arrived in fact and whenever i try to find out more, at first they told me i was wrong about the delivery date, when i proved that not to be the case they told me it was in the hands of their "supplier"

They have since allegedly contacted this "supplier" three times now and each time they seem to only move the process on a little bit, despite the order being ready to dispatch since the day after i ordered.

I truly do not know who is at fault, either Robert Dyas themselves or this so called "supplier" of theirs but regardless it is extremely poor service on both ends.

Robert dyas have sold me a fan with a hole and a crack in so bad that the water has drained out and leaked through the ceiling ruining carpet and ceiling on first use. Will be taking legal action unless full compensation to fix is given

Item arrived damaged where nothing to discuss, just accept return.
Filled contact us form where been asked attached files (says jpg format), howewer files not accepted, had to convert to pdf. Then received email that they received blank immages, resent and finally got responce that need to wait 12 working days untill they will give us some resolution.
Nonsence!

Absolutely terrible customer service. I’ve been emailing them for weeks regarding a juicer I ordered. No replies, no responsibility and keep passing me on to Ninja. They said a refund would be processed and have not done it.

Terrible service overall poor communication and frankly I would never recommend.

My first purchase from Robert Dyas and most definitely my last. Bought an arbour on line which arrived with missing parts one of which was pointed out by the installers, the other I discovered later. Wrong items have been sent TWICE and I am still waiting for correct component. Absolutely dreadful customer service.

Went into the Brighton store today and was helped by two very competent young men. Oli and Mark you were so helpful today. Thanks for the advice re putting my Dyas card in my Apple wallet. I won’t forget it again 😊