Robertdyas Avis 

Alphason Dallas Wooden Office Desk - Beech - I ordered this desk and it arrived damaged - the beading was detached from the front of the desk top and the rear corner had crush damage. On contacting Customer Services they offered me a 10% refund if I would keep the desk - not sure why anyone would accept this when the item is not fit for use. Anyway the promptly dispatched a replacement, which arrived damaged and then another, which also arrived damaged - mind you having watched the 3rd one being taken out of the delivery van, it's hardly surprising as they banged it onto the ground getting it out of the van. I then had one final attempt at getting an undamaged desk top ( I must admit I said a little prayer) but to no avail, although I held out little hope as Customer Services said the carrier could not guarantee the item would be delivered undamaged!!! (surely that's their main purpose) So as you may have guessed the 4th delivery arrived more damaged than any of the other deliveries. So I now have a desk with a damaged desk top and three spare damaged desk tops in my garage - firewood I would suggest. So every email they send you says they will look to resolve your issue in 12 days - this took 6 weeks! However to be fair, after a call from Customer Services I eventually received a Full refund - all I have to do now is have a bonfire or make a visit to the tip. On a plus note the Customer Service staff were very polite and I will be warm this winter. DO NOT BUY FURNITURE FROM THIS COMAPNY Their carrier is appalling.

I will never order with this company ever again. I thought they were a reputable company as I've shopped in their stores on multiple occasions but never again will I order from their online store. I placed an order on the 28th of May I still have not received that order. The delivery date I was given was the 30th of May. They decided to try and deliver on the 29th a day I wasn't available and they didn't communicate this date with me and I only knew about it because I had a missed delivery text. Rearranged for it to be delivered on the Monday to only be delivered one out of four boxes. Contacted customer service to be told when I booked redelivery I had to select each box to be redeliverd individually despite that not being an option when doing this. Rebooked for Wednesday to wait in all day to receive a text message to say they can't deliver that day. Called customer services to be told they can't deliver to me on the day I rearranged because I live in a small area and I am not on their route for that day. I asked why give delivery date options if they won't deliver to be told that is an estimated delivery date and not guaranteed it all depends on the area and the delivery route. I am already pretty annoyed by this point but was offered for it to be redeliverd again today to receive yet another text saying they can't deliver today. That's three days I've wasted waiting in for a delivery for it to be cancelled and no compensation has been offered and no delivery date has been given. To be told they won't deliver to me because I live in a small town is disgusting why offer delivery if they won't deliver and when they do they only bring one box what use is that to me one box out of four I can't do anything with that. I am still none the wiser as to if or when I will actually receive my order. Absolutely disgusting customer service and service in general I will never use this company again. I wouldn't recommend this company to anyone avoid at all costs unless your plan is to pay for an item and never receive it

Item purchased never arrived, very poor customer services from Robert Dyas, they expect customers to chaise their suppliers.
The supplier, apparently dispatched the item, but it was damaged and had to dispatch it again, after four days, I received a delivery text, but the item never arrived, when I called customers services I was told that it was delivered to the wrong address, but soon the story was changed to the goods were faulty again and the item needed replacement which will take 4-6 working days.

I visited the Witney store on Sunday and I must say what a fantastic experience. I was extremely grateful to Adam who went above and beyond. He really is an asset to the team there. Nothing was too much trouble even when I asked a million questions. Highly recommended this store.

Awful service.
Placed an order for in store collection on 30th April, told it would be in by 8th May, didn’t arrived. Store manager looked in it. I got an email saying it was delayed and would be in by 21st May, it still hasn’t arrived. Trying to speak to someone at customer service is a nightmare. I will never use this company again. Avoid at all costs.

I wish I had read these reviews before we placed our orders with Robert Dyas. Customer Service is in South Africa for a start. Order one was a foldable sun lounger. It arrived on time but was such rubbish and poor quality we requested a return through Robert Dyas. The supplier, Garden Sanctuary, offered us a 30% discount to keep it. No, it’s not worth it, so we continued to request a refund. The supplier didn’t want to arrange a collection date so Robert Dyas did sort out a date, we just has two threatening emails saying that if we miss the collection we have to keep the chair as it’s impossible to arrange another collection. We don’t intend to miss the collection unless we drop dead but I really don’t need threatening emails. Unfortunately we then ordered a different non foldable sun longer by a different supplier, Rinkit, and they sent that by EVRI. That order is stuck in the delivery depot as they don’t have a vehicle big enough to deliver it! Never again. Avoid Robert Dyas like the plague.

It is a pity I cannot give a 0 star. I purchased plants from Robert Dyas, it turned out they were supplied by Thomas & Morgan another appalling company to deal with (past experience). They arrived late after having to chase them up, a number were dead, but I transplanted them up. They haven't grown and more have died they are so weak, they will not be ready for planting out this summer and will end up on the compost pile. Waited 15 mins on the phone this morning and started reading all the bad reviews, so gave up realising that I will not get anywhere. I will now have to face losing £117.88 and buy from other sources. Defiantly not a company to deal with unless you want to lose your money. How can they carry on trading?!!!!!!

Dreadful after sales and poor quality products. I chose Robert Dyas because I recognised the hight street brand. In reality, they just use other suppliers. If you have a faulty product, they insist on waiting for their supplier to sort the problem out. So, you hear nothing for days unless you chase it. Customer service agents don't follow through or follow up. Over a week after reporting items as faulty and I'm still waiting to learn whether or if the items will be collected. Goodness knows if I'll get a refund.

These people should stick to what they know i.e. kettles and toasters. I wanted a chair and there were many suppliers, but chose RD due to them having a long history in the UK so I paid the £287.00 and their supplier delivered, so RD are merely a medium for online buying and know nothing of the product. After a year the chair started to fall apart - a spring sprung from underneath and the left arm was coming away from the main chair. This of course didn't happen overnight and within the warrenty period but due to a holiday, I was 7 days out of warrenty when I reported the issue...they didn't want to know!! Many e-mails later and they're still referring me to the manufacturer whose name is nowhere on their discription of the chair. I've informed them that the repair is £150.00 and pointed out that my contract was with them. So have contacted consumer advice for Scotland, who provided an appropriate letter asking them to get involved in "alternative dispute resolution". They came back and needless to say, they didn't want to get involved. An item costing so much should be of merchantable quality for 6 years in England and 5 in Scotland but their staff don't appear to understand Consumer rights in the UK. This whole thing has been so stressful - next step will be small claims court....don't buy from them!!!!!!

I ordered 2 bird tables at a half price sale amount of £35.92 ,incl postage and packaging. One was for me and one for a friend. My friend tried to put it together, but couldn’t. The connecting screws were too short. The structure was too flimsy and unstable. So, I didn't open mine!!
Trying to get through to customer service was a dreadful experience. In the end, I gave up, gave my friend her money back and wrote off over £50 as a bad job.

Disgusting company

Ordered a item still cant get it replaced customer service location is south Africa not happy no solution what a joke.

I ordered a Hot Tub Cover and my order arrived 2 working days later... It looks to be the frame and wheels for a cement mixer . I called Customer Service and they said I had to take a picture and send it to then and they would fix it immediately - and call me back. I did this and heard nothing so I waited 6 hours and called back, hoping to hear what progress had been made and was told my complaint including picture still hadnt been processed by their Team .. Im now waiting on the second Customer Service agent to respond in 30mins ( as agreed ) Fingers crossed . I will update this file accordingly

Two days later and having received to updates from Customer Service my Hot Tub Cover did arrive and I was told the wrong delivery would be collected same day.

Three days later that was still on my drive, despite writing to the company saying I would not be responsible for it …and it was too heavy for me to move

Its no longer there so I presume they collected it

Good price but shocking Customer Service

Unacceptable customer service and build quality.
I've ordered a sofa 2 weeks ago.When it arrive I was appalled by the poor fit and quality of materials used.
I spend over an hour trying to get through to the customer service telephone line. The system didn't connect but I was able to hear chitter chatter in the background and this happened several times after multiple attempts I finally go through to only be cut off by the person at the end off the line when I mentioned the phone queuing system is not working properly.
A long story short is all I wanted was to organise a return for the sofa which is well below standards for a £500 sofa.
I will not be buying anything from this company ever again.

Absolutely useless company. Parasol was missing from garden set I ordered. The chat bot asked me to take a picture of the missing item. I only used the chat bot as I spent ages trying to get through on the phone. Customer service non existent. You have to wonder how an item was missing from a sealed box.

If I could I would give them 0 stars. Bought a bathroom mirror which was delivered and very heavy as came complete. We were about to fit it and found screws on door had been over tightened. I called them to see if there was a spare part and they asked for a video of problem which I did. 2 attempts later they said they would chase supplier and as I hadn’t heard anything bought from Argos for half the price and asked for a collection and refund. Still nothing heard so asked to speak to a manager who said busy period. No complaints procedure and just gave me a reference number with nothing in writing. Appalling customer service and time will tell if the item is collected and refunded within two weeks. Won’t be buying from them again despite having no issues in the past. Promised call backs and emails about collection but nothing received. Spent time calling them the last time 50 minutes long including waiting 20 minutes for an answer. Just a retailer not a supplier. Surprised they even get customers. Might have good prices but complaint and customer service is non existent. Don’t buy from them as if an issue with the order you won’t get a collection and refund for a number of weeks.

Garden chairs we ordered were delivered on a different day to what had been given but luckily somebody was in.
Quality of product is absolutely shocking with rust already present on the chair legs , splinters protruding out of the wooden arm rests and feet pads dropping out.
Contacted customer services and logged a complaint with Ntokozo.
Got confirmation email about the issues and I responded by sending a list of the problems and asking for my money back but still haven’t had any response from them.
I really wish I had read all the reviews before I ordered as it’s clear this company has massive customer and product quality issues which it appears unwilling to address.

Update… received a email from Marvin fobbing me off for another 12 days whilst they contact the manufacturer even though my contract is with them.
This Company is beyond belief and anybody who buys from them needs to be aware of how they operate.

0 stars! Ordered item online on 03/04/2025 saying delivery Thursday 10th April. No tracking available. No delivery, phoned Customer Service and asked for a refund as no longer wanted the item. Apparently the supplier is not responding to phone/emails sent so they cannot do anything until they have spoken to them!! although Robert Dyas has taken the order and my money (in excess of £300). In the meantime no-one knows where the order is. When I stated this I am still being told they need to liaise with the supplier. Absolute disgrace so advice would be not to purchase from them as not trustworthy. Interesting to see if a refund will be forthcoming (not holding my breath) or whether I will have to seek help from credit card company. Please, please, avoid as it seems I am not the only one.

Appalling company to deal with in any capacity. I tried to cancel an order (within 2 hours of placing it) and was told the next day that it was already being dispatched; the dispatch email arrived 8 hours after this.
I had to arrange to return it. It is impossible to drop a parcel off unless in store, I ordered online because I do not live near a store. You cannot leave a parcel in the porch or drop it at a Yodel shop. But are instead expected to be available at any time on a specified day for a Yodel collection, working full time this is impossible. When I told the customer service operative that I work in a hospital department 8-6 I was told that I could arrange an alternative collection day if the slot was unsuitable; there is no option to do this directly with Yodel, and Yodel didn't email with the slot until 10am after which I had already gone to work and couldn't access my phone to try to let them know that I wouldn't be at home. .
Ridiculous method of return, made to be as difficult as possible. I will never use this company again.

I bought a York planter from Robert Dyas. It finally arrived 3 days ago. I had to take the day off to wait for it to arrive as the delivery company could only tell me the night before what time they would arrive. It came broken. I am still waiting for Robert Dyas to tell me when it will be collected again and when I will get a refund. Again I have been told that they can’t give me a collection slot so I will have to take another day off to wait for them to arrive. Collections only during the week. Very poor service.