Pemberton Dental Practice is the best dentist ever! All the staff are wonderfully pleasant, friendly and personable. Dr Barton is simply the best. He is reassuring, gentle and talks through every... Voir plus
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Really friendly, explained everything before and during. Made me feel at ease every visit for the almost 2 years of having braces. Staff are lovely Amy, Julie, Laura are just wonderful people. A rea... Voir plus
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There is incompetent and useless, Roderick Dental partners qualify for both. Booking made at one of their practices, cancelled without notice. X-Rays messed up when passing to another of their outle... Voir plus
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From the minute you enter the dentist practice you feel relaxed. receptionists are friendly and welcoming there's a tv to watch while waiting but you never wait long. My dentist Arvi is fantastic wit... Voir plus
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4,2
Bien
423 avis
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A répondu à 89 % de ses avis négatifs
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Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you found all of our team helpful during your visit. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Rodericks Dental Partners
Good communications,telephone response…
Good communications,telephone response always there . The Dentist is always well informed , thorough and careful explaining all necessary plans and procedures.
22 septembre 2026
Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you have experienced good communication from the team and a responsive telephone service. It's also wonderful to know that your dentist takes the time to provide thorough care and clearly explain any treatment plans and procedures. We really appreciate your positive feedback.
Kind regards,
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you received a warm welcome, found our team friendly and were pleased with the efficient care provided by our dentists. We really appreciate you taking the time to share your positive experience.
Kind regards,
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you found our team friendly and professional and experienced great communication throughout your visit. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Rodericks Dental Partners
The dentist and assistant made me relax…
The dentist and assistant made me relax and did a very good job on my tooth.
22 septembre 2026
Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that your dentist and dental assistant helped you feel relaxed and that you were pleased with the treatment you received. We will be sure to share your lovely feedback with the team.
Kind regards,
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you found your dentist kind and gentle during your visit. We really appreciate you taking the time to share your positive experience.
Kind regards,
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your review. We are pleased to hear that you found our team professional and were happy with the service you received. We really appreciate your positive feedback.
Kind regards,
Rodericks Dental Partners
Great as ever but the narrow stairs took a toll as I was using a crutch for my knee at the time.
Experience was as always positive, however as I was using a crutch due to my knee injury I found the narrow staircase a bit of a toll.
22 septembre 2026
Réponse de Rodericks Dental Partners
Thank you for taking the time to provide your feedback.
We are sorry to hear that you experienced difficulties when using our facilities during your visit to the practice.
We can assure you that all of our practices are regularly inspected to help ensure they are safe and comply with relevant health and safety requirements.
Our Health & Safety Team would be happy to investigate your concerns further. If you could please provide details of your concerns, including the practice you visited, by emailing info@rodericksdentalpartners.co.uk, we will ensure these are passed to the appropriate team for review.
Thank you again for bringing this to our attention.
Excellent treatment and good customer…
Excellent treatment and good customer service
22 septembre 2026
Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you received excellent treatment and good customer service from our team. We really appreciate you taking the time to share your positive experience.
Kind regards,
Rodericks D
Ongoing treatment for gum disease
Ongoing treatment for gum disease, improving at each appointment
22 septembre 2026
Réponse de Rodericks Dental Partners
Thank you for your review. We are pleased to hear that your ongoing treatment is progressing well and that you are seeing improvements at each appointment. We really appreciate you taking the time to share your positive experience.
Kind regards,
Rodericks Dental Par
Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you always feel well cared for during your visits. Your positive feedback means a great deal to our team.
Kind regards,
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your review. We are delighted to hear that you found your experience thorough, friendly and efficient. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Rodericks Dental Partners
Excellent experience
Ish is always giving the best treatment. Overall experience from the front desk to the time i leave is always great.
22 septembre 2026
Réponse de Rodericks Dental Partners
Thank you for your lovely review. We are delighted to hear that Ish consistently provides excellent treatment and that you have a positive experience with the whole team, from the moment you arrive at reception to the end of your visit. We will be sure to share your kind feedback with Ish and the team.
Kind regards,
Rodericks Dental Partners
Friendly staff and good treatment.
22 septembre 2026
Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that you found our team friendly and were happy with the treatment you received. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Rodericks Dental Partners
Really friendly, excellent practice
Really friendly, explained everything before and during. Made me feel at ease every visit for the almost 2 years of having braces. Staff are lovely
Amy, Julie, Laura are just wonderful people. A really positive experience!
21 septembre 2026
Réponse de Rodericks Dental Partners
Thank you for your wonderful review. We are delighted to hear that you have felt comfortable and well informed throughout your braces journey over the past two years. It's fantastic to know that Amy, Julie and Laura have helped make the experience such a positive one. We will be sure to share your lovely feedback with them and the wider team.
Kind regards,
Rodericks Dental Par
Réponse de Rodericks Dental Partners
Thank you for your kind review. We are delighted to hear that our receptionist made such a positive impression during your visit. We will be sure to share your lovely feedback with the team.
Kind regards,
Rodericks Dental Partners
I would not even give 1 star
I would not even give 1 star. I was speaking to receptionist today who s name was Lily. The customer service is rubbish. Me and my kids always had the appointment together. Suddenly they changed their mind and allocated different appointments to all of us without notifying me. When I called to reschedule the appointment Lily was speaking very rudely and didn't answer to why the appointment was given to all on different dates. Later when Lily gave appointment in November I asked what time as I said I am looking in my calendar and asked for the time she shouted saying 4. Absolute rubbish customer service. I would nit recommend banbury dental practice to anyone.
22 septembre 2026
Avis spontané
Réponse de Rodericks Dental Partners
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience at our Banbury practice did not meet your expectations regarding the service you received. At Rodericks Dental Partners, we value all patient feedback and take concerns seriously. Feedback such as yours provides us with an opportunity to reflect on the services we provide and identify areas where improvements may be needed.
We would be pleased to discuss your concerns further so that we can better understand your experience and consider the matters you have raised. If you would like to take this forward, please contact our Complaints Team at info@rodericksdentalpartners.co.uk.
Further information about our complaints process can be found on our website:
https://rodericksdentalpartners.co.uk/making-a-complaint
We hope to hear from you and have the opportunity to address your concerns.
Kind regards,
Rodericks Dental Partners
Lured in by false advertising for NHS…
Lured in by false advertising for NHS dentist registration.
Like many people, I have been looking for an NHS dentist for a very long time, but to no avail. I was thrilled to see a Facebook advert stating they were taking on new NHS patients. I booked an appointment at Queensmead Dental Practice via the link in the advert, entered my NHS details, filled out the NHS treatment form, and cleared my diary to ensure I could attend.
An hour before the appointment, I received a call from reception asking if I was aware that the appointment was private and not NHS!
As I was in the middle of a supermarket, I asked if I could have a think about whether to proceed with the appointment They said they would just cancel it then and there, making it clear the conversation was over.
This is sadly typical of the dismissive way non-private patients are treated by dental practices that clearly no longer want them on their books. I hoped this practice might be different, but clearly not.
19 septembre 2026
Avis spontané
Réponse de Rodericks Dental Partners
Thank you for your feedback.
We take all patient feedback seriously and have reviewed the circumstances with the Practice. We understand that the matter has now been addressed with you.
We apologise for any confusion or inconvenience caused and appreciate you taking the time to share your feedback.
If you require any further support, please contact our Complaints Team at info@rodericksdentalpartners.co.uk.
Thank you
Rodericks Dental Partners
Pemberton Dental is the best dentist surgery ever!
Pemberton Dental Practice is the best dentist ever! All the staff are wonderfully pleasant, friendly and personable. Dr Barton is simply the best. He is reassuring, gentle and talks through every step of your procedure.
I never fear going to the dentist because I know I am in excellent hands!
Thanks to all that work there 😊
14 septembre 2026
Avis spontané
Réponse de Rodericks Dental Partners
Thank you for such a wonderful review. We are delighted to hear that you consistently have such a positive experience at Pemberton Dental Practice. It's especially lovely to know that Dr Barton’s reassuring and gentle approach, along with taking the time to explain each step, helps you feel completely at ease. We will be sure to share your kind words with Dr Barton and the whole team.
Kind regards,
Rodericks Dental Partners
Very poor dentistry and customer…
Very poor dentistry and customer services! I have been a patient at Dale Road in Matlock for 18 years plus, it used to be a brilliant dental practice, not anymore! Dr Linley whom that has now left carried out a crown which caused the above tooth to fracture and break off. The broken tooth was repaired with a filling that I was not happy about. I wanted a second opinion but was told to return to the same dentist, which I did who told me the tooth/filling was fine and no problems at all.
Afterwards I had a second opinion with Dr Chan who told me the tooth needed specialist crown works and most likely root canal work.
Due to the opposing assessments I booked in with the sister practice Holt Lane. I had an appointment with Dr Packer which was supposed to be a non biased assessment. Unfortunately this dentist referred to my notes, didn't do an x-ray and was reluctant to comment on the tooth in question. When I asked about the tooth I was told do nothing with no explanations!
I contacted the practice and asked the dentists questions, which sometimes took several weeks to a month for a reply. The practice manager can take up to a month or longer to respond to you also. Currently I am waiting over two weeks for her to give me an actual response to my last email.
The situation has been going on over a year due to these lengthy waits which is getting ridicuolus. Whilst I wait patiently again for any real reply with factual information that I have asked for, I will be making complaints now to the relevant governing bodies about the very poor dentistry and customer services provided to me which have both been very disappointing to say the least!
(For people reading this review, I have been to another dental practice and root canal specialist. For the longevity of the tooth it does require root canal work and a crown which requires specialists works ).
5 septembre 2026
Avis spontané
Réponse de Rodericks Dental Partners
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience at our Dale Road practice did not meet your expectations. At Rodericks Dental Partners, we value all patient feedback and use it to reflect on our services and identify opportunities for improvement.
We would be pleased to discuss your concerns further so that we can better understand your experience and look into the matters you have raised. If you contact our Complaints Team at info@rodericksdentalpartners.co.uk
Further information about our complaints process can be found here:
https://rodericksdentalpartners.co.uk/making-a-complaint
We hope to hear from you and have the opportunity to address your concerns.
Kind regards,
Rodericks Dental Partners
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