There is incompetent and useless, Roderick Dental partners qualify for both. Booking made at one of their practices, cancelled without notice. X-Rays messed up when passing to another of their outle... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Really friendly, explained everything before and during. Made me feel at ease every visit for the almost 2 years of having braces. Staff are lovely Amy, Julie, Laura are just wonderful people. A rea... Voir plus
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Pemberton Dental Practice is the best dentist ever! All the staff are wonderfully pleasant, friendly and personable. Dr Barton is simply the best. He is reassuring, gentle and talks through every... Voir plus
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Was given an appointment so quick , all staff was lovely , and Dan the dentist put me at ease discussed everything with me and was reassuring , I was so nervous he was great appointment was pain free... Voir plus
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4,2
Bien
422 avis
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I am extremely disappointed with the…
I am extremely disappointed with the way this practice has handled my appointments.
I had been waiting for an NHS appointment since February. My appointment had already been cancelled once, with only one day’s notice. The replacement appointment was then cancelled as well, and I was told that the practice had sent me a text message on 1 July informing me of the cancellation and that they were no longer accepting NHS patients.
I have carefully checked my phone, including my blocked and spam message folders, and no such text message was received. I would therefore like the practice to provide evidence of when the message was sent and to which telephone number.
I am disabled, and travelling to a dental appointment is not easy for me. It requires extra planning and effort, so arriving and only then discovering that the appointment had been cancelled was particularly upsetting and inconvenient.
After waiting for several months, this level of communication is unacceptable. There were three members of staff sitting at reception, yet nobody appears to have made sure that I had actually received this important information.
The communication and organisation have been very poor, and the way I was treated showed little consideration for my disability, my time or my circumstances. Patients deserve clear, reliable and timely communication, especially when they have already waited months for an appointment.
29 juillet 2026
Avis spontané
Réponse de Rodericks Dental Partners
Thank you for taking the time to leave a review.
We are sorry to learn that you were dissatisfied with your experience. At Rodericks Dental Partners, we take all patient feedback seriously and view it as an important opportunity to learn, reflect, and continually improve the service we provide.
We would also welcome the opportunity to discuss your concerns in more detail and gain a better understanding of your experience. Please contact our Complaints Team at info@rodericksdentalpartners.co.uk at your convenience.
Information about our complaints process can be found here:
https://rodericksdentalpartners.co.uk/making-a-complaint
We look forward to hearing from you and working with you to resolve your concerns.
Kind regards,
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your kind feedback. We’re delighted to hear you continue to have an outstanding experience 😊
Rodericks Dental Partners
Dentist are friendly and professional…
Dentist are friendly and professional receptionist also friendly
23 juillet 2026
Réponse de Rodericks Dental Partners
Thank you for your feedback. We’re so pleased to hear you found both the dental and reception teams friendly and professional 😊
Rodericks Dental Partners
Disgusting customer service
Disgusting customer service. Stay well away.
27 juillet 2026
Avis spontané
Réponse de Rodericks Dental Partners
Thank you for taking the time to leave a review.
We are sorry to learn that you were dissatisfied with your experience. At Rodericks Dental Partners, we take all patient feedback seriously and view it as an important opportunity to learn, reflect, and continually improve the service we provide.
We would also welcome the opportunity to discuss your concerns in more detail and gain a better understanding of your experience. Please contact our Complaints Team at info@rodericksdentalpartners.co.uk at your convenience.
Information about our complaints process can be found here:
https://rodericksdentalpartners.co.uk/making-a-complaint
We look forward to hearing from you and working with you to resolve your concerns.
Kind regards,
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your feedback. We’re really pleased to hear you had a very good experience 😊
Rodericks Dental Partners
The staff are all friendly and helpful…
The staff are all friendly and helpful and my dentist Maddu is the best dentist I have ever had, I have had lots of different dental work, she is very clever and a kind , caring and helpful person
23 juillet 2026
Réponse de Rodericks Dental Partners
Thank you for your lovely feedback. We’re so pleased to hear you find the whole team friendly and helpful, and that Maddu has provided such kind, caring and supportive treatment 😊
Rodericks Dental Partners
First time ever been there very…
First time ever been there very welcoming very nice people willing to help.
23 juillet 2026
Réponse de Rodericks Dental Partners
Thank you for your lovely feedback. We’re so pleased to hear you felt welcomed and supported during your first visit 😊
Rodericks Dental Partners
The dentist had a clear plan as to a…
The dentist had a clear plan as to a tooth extraction and providing a temporary addition to my front plate so that I haven’t got gaps whilst new dentures are being made.
23 juillet 2026
Réponse de Rodericks Dental Partners
Thank you for your feedback. We’re so pleased to hear the dentist explained the treatment plan clearly and provided a temporary solution while your new dentures are being made 😊
Rodericks Dental Partners
Always a smooth experience all the…
Always a smooth experience all the staff from reception to dentist very professional.
23 juillet 2026
Réponse de Rodericks Dental Partners
Thank you for your lovely feedback. We’re so pleased to hear you consistently have a smooth experience and find the whole team professional 😊
Rodericks Dental Partners
All procedures explained well
All procedures explained well. My opinion was considered at all times. I cannot recommend them enough. They are great
23 juillet 2026
Réponse de Rodericks Dental Partners
Thank you for your wonderful feedback. We’re so pleased everything was explained clearly and that you felt involved in decisions about your care 😊
Rodericks Dental Partners
I saw Traci the hygienist
I saw Traci the hygienist, she's lovely, puts you at ease and does a great job.
The receptionist are always happy and helpful too.
23 juillet 2026
Réponse de Rodericks Dental Partners
Thank you for your lovely feedback. We’re so pleased Traci made you feel at ease and that you found both her and the reception team friendly and helpful 😊
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your feedback. We’re so pleased to hear you’ve always had a positive experience with the whole team 😊
Rodericks Dental Partners
The reception staff always make every…
The reception staff always make every effort to assist me as a wheelchair user.
Also, the dentist himself, when he found I needed more treatment than was planned in the original appointment he carried it out knowing the difficulties a return visit would create.
23 juillet 2026
Réponse de Rodericks Dental Partners
Thank you for your thoughtful feedback. We’re so pleased to hear the reception team consistently supports your needs and that the dentist was able to complete the additional treatment during the same visit, making things easier for you 😊
Rodericks Dental Partners
Gums hurting and infected since when I…
Gums hurting and infected since when I got tooth removed
23 juillet 2026
Réponse de Rodericks Dental Partners
Thank you for taking the time to leave a review.
We are sorry to learn that you were dissatisfied with your experience. At Rodericks Dental Partners, we take all patient feedback seriously and view it as an important opportunity to learn, reflect, and continually improve the service we provide.
We would encourage you to contact the practice directly to arrange a further appointment.
We would also welcome the opportunity to discuss your concerns in more detail and gain a better understanding of your experience. Please contact our Patient Care Team at info@rodericksdentalpartners.co.uk at your convenience.
Information about our complaints process can be found here:
https://rodericksdentalpartners.co.uk/making-a-complaint
We look forward to hearing from you and working with you to resolve your concerns.
Kind regards,
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your feedback. We’re pleased to hear you were seen promptly and received the care you needed 😊
Rodericks Dental Partners
Réponse de Rodericks Dental Partners
Thank you for your lovely feedback. We’re so pleased to hear you always find the team friendly and the advice and guidance helpful 😊
Rodericks Dental Partners
Continually cancel me and my child’s…
Continually cancel me and my child’s appointments, because we are NHS patients. 7 cancellations so far, i’ve been with them for 10 years and this year I’ve been treated so poorly. Left with a hole in my tooth for a month and cancelled appointments throughout, alongside my 5 year olds checkups.
22 août 2025
Réponse de Rodericks Dental Partners
Thank you for taking the time to leave a review.
We are sorry to learn that you felt the need to raise concerns about your experience. At Rodericks Dental Partners, we take all patient feedback seriously and view it as an important opportunity to learn, reflect, and continually improve the service we provide.
We would welcome the opportunity to discuss your concerns further and gain a better understanding of your experience. Please contact our team at info@rodericksdentalpartners.co.uk at your convenience.
You can also find information about our complaints process here: https://rodericksdentalpartners.co.uk/making-a-complaint
We look forward to hearing from you and working towards a resolution.
Kind regards,
Rodericks Dental Partners
Rude receptionist and terrible emergency service
Since the practice was taken over I have found the service to fall short. I have been with this dentist since 2009 and never had so many issues with them as I have in the past 2 years. Twice now a receptionist has been ‘off’ and snippy. Just today, I called for an emergency appointment as I am in so much pain and whilst I understand completely how busy they are and cannot fit me in today or tomorrow, there was no need for rudeness from the receptionist. I told her l was disappointed and was thinking of leaving as I was not happy and she went silent, when I asked her if she was going to respond, I heard her say under her breath, ‘oh my god’. This is so rude! I asked her for her name, she refused and put the phone down on me. So now I am left with no appointment, in pain, and angry. I have written a letter of complaint but I’m not holding my breath. Sorry Rodericks, but this is not good enough
15 juillet 2026
Avis spontané
Réponse de Rodericks Dental Partners
Thank you for taking the time to leave a review.
We are sorry to learn that you felt the need to raise concerns about your experience. At Rodericks Dental Partners, we take all patient feedback seriously and view it as an important opportunity to learn, reflect, and continually improve the service we provide.
We would welcome the opportunity to discuss your concerns further and gain a better understanding of your experience. Please contact our team at info@rodericksdentalpartners.co.uk at your convenience.
You can also find information about our complaints process here: https://rodericksdentalpartners.co.uk/making-a-complaint
We look forward to hearing from you and working towards a resolution.
Kind regards,
Rodericks Dental Partners
Shocking!!
Shocking!!! Stay as far away from this place as you can. Money grabbing crooks
Care nothing more than scamming there customers !
9 juillet 2026
Avis spontané
Réponse de Rodericks Dental Partners
Thank you for taking the time to leave a review.
We are sorry to learn that you were dissatisfied with your experience. At Rodericks Dental Partners, we take all patient feedback seriously and view it as an important opportunity to learn, reflect, and continually improve the service we provide.
We would also welcome the opportunity to discuss your concerns in more detail and gain a better understanding of your experience. Please contact our Patient Care Team at info@rodericksdentalpartners.co.uk at your convenience.
Information about our complaints process can be found here:
https://rodericksdentalpartners.co.uk/making-a-complaint
We look forward to hearing from you and working with you to resolve your concerns.
Kind regards,
Rodericks Dental Partners
I booked an appointment approximately 5…
I booked an appointment approximately 5 weeks ago for a check up which would have been tomorrow. I also booked some other appointments in town since I would be in leeds anyway. A week or so ago they phoned me to arrange for another day I said no because I'd already arranged everything. They phoned me this morning and cancelled it. They also did the same thing last February but I was already on my way to the appointment.
Not good enough.
8 juillet 2026
Avis spontané
Réponse de Rodericks Dental Partners
Thank you for taking the time to leave a review.
We are sorry to learn that you felt the need to raise concerns about your experience. At Rodericks Dental Partners, we take all patient feedback seriously and view it as an important opportunity to learn, reflect, and continually improve the service we provide.
We would welcome the opportunity to discuss your concerns further and gain a better understanding of your experience. Please contact our team at info@rodericksdentalpartners.co.uk at your convenience.
You can also find information about our complaints process here: https://rodericksdentalpartners.co.uk/making-a-complaint
We look forward to hearing from you and working towards a resolution.
Kind regards,
Rodericks Dental Partners
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