Arisha was very helpful and I could relate to her comments, which doesn't always happen. My problem is not with Arisha it is the time R&L it is taking for my very large credit being refunded to... Voir plus
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Lisez les avis des autres
Having dealt with some bad factors previously, Ross + Liddell are the best I've come across. Online chat function is really helpful, Paige and Rhiannon recently assisting with missing keys from previo... Voir plus
After many attempts to get help from Ross and Liddell as I have unsure who is cutting grass in certain areas, today I spoke with Gail who was absolutely fantastic and was finally able to get me the in... Voir plus
Used the online chat to log an issue. Had a quick response and Kerri was very helpful, identified the area concerned and set in motion a request for attendance from the grounds maintenance team. :-)
À propos de l'entreprise
- Société de gestion immobilière
- aussi dans
- Agence de location d'appartements
- Inspecteur en immobilier d'entreprise
Écrit par l'entreprise
Welcome to Ross + Liddell’s Trustpilot page, where transparency meets dedication. As one of Scotland’s largest and most established Property Factoring companies, we manage residential, commercial, and lettings portfolios across the country. From Glasgow tenements to coastal developments, we’re proud to support communities with reliable, responsive property management. At the heart of Ross + Liddell is a commitment to excellent service. We believe property factoring should be clear, proactive, and people-focused. That’s why we’ve invested in structural improvements, introduced Live Chat for faster support, and continue to modernize how we work, all with one goal in mind: putting our clients and staff first. Whether you're a homeowner or landlord we’re here to make property management easier, more transparent, and more collaborative. We’re not just maintaining buildings — we’re building trust.
Coordonnées de contact
Royaume-Uni
- ross-liddell.com
4,0
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Very quick responses
Very quick initial response. I got transferred to the appropriate team. Paige from repairs was great and got everything sorted.
9 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Gabriela thank you for your feedback, we really appreciate it.
Effecient
Claire from Ross and Liddell was very helpful re a repair. Quick response and action raised almost instantly.
8 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Thank you so much for your feedback. We're delighted to note that you received a quick and effective service. This is exactly what we aim to deliver.
Repairs
Claire organised an electrician to attend the repair straight away. Thank you! :)
8 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Thank you for your feedback, this is much appreciated and we shall pass your comments on to Claire.
No hassle customer service.
Nicole was extremely helpful when closing my account, no hassles just straightforward customer service.
8 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Colin, that's great news. That's what we are here for. Thank you for providing feedback.
R+L LiveChat use.
Recently has a conversation with Paige within the Repairs team on LiveChat for some advice. Paige was very helpful and, where she needed to get some further details from her colleagues, has promised that I will be informed ASAP. I have found in the past, that all interactions with R+L using LiveChat are dealt with quickly.
7 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Willie, great to read your feedback. Thank you for taking the time. We appreciate it.
Very helpful and solved my problem…
Very helpful and solved my problem quickly.
7 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Martin, glad to hear it. Thank you for your feedback.
Web Chat
Had a web chat with Paige to get update on issue within our flat. Got quick response and delt with our issue. Information passed to relevant team. I will update when next stage complete.
5 janvier 2026
Avis spontané
Réponse de Ross + Liddell
John we appreciate you taking the time to leave feedback. We're glad that Paige was able to assist you quickly.
Ross and Liddell for Property Management
We have been with Ross and Liddell for a number of years and were very happy with the service, however but over the last two years we have seen a dramatic reduction in the service provided.
We used to have a named property manager who we could contact with issues, but they have changed their system to remove points of contact and now you email and hope...
They have failed to fulfil the actions of minuted meetings and consistently failed to come through with rectifications despite numberous hollow promises.
Best avoided if you want a prompt, effective property management service.
4 janvier 2026
Avis spontané
Réponse de Ross + Liddell
Kyle, we're sorry to hear that and we are keen to understand what issues you are facing. We have sent you a request for information, to allow us to identify your account. Please provide this in order that we may look into any outstanding issues.
Used online chat and dealt with…Candela
Used online chat and dealt with Candela. Very smooth experience, Candela done everything they could to assist me, made the whole process very easy, and they were very helpful!
31 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Robyn, we're glad to hear it! thank you for leaving feedback.
Needed to Webchat with Paige at R&L
Needed to Webchat with Paige at R&L. They were very prompt and helpful in their reply. Many thanks:)
30 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Aggie, thank you for your feedback. We shall pass this onto Paige.
Professional and very helpful
Professional and very helpful. Solved problem quickly and reassured.
Nicola 👍
24 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Sheena thank you so much for sharing feedback. We really appreciate it.
6 years to look into a complaint
I have been complaining to the company for 6 years now. It is getting beyond a joke, i have tried to raise formal complaints but continue to be told 'Its being looked into'. How does it take 6 years to look into something?
Sent out maps of the wrong street, then sent an overall map and denied that a care home existed in the estate! What chance have you got?
23 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Thank you for sharing your feedback. We’re very sorry to hear about your experience.
We take all concerns seriously and would like the opportunity to look into this matter in detail. Unfortunately, we don’t have any record of your complaint from six years ago, so to assist you properly, could you please respond to the information requested.
Once we have these details, we’ll ensure this is reviewed promptly and provide you with an update as soon as possible.
Quickly resolved and very informative
I accidentally overpaid as I mistook my Outstanding Balance to indicate I was in debt, Leah was quick to respond, quick to get in contact with the financing team and quick to inform me of when my funds would be back in my account. Short and to the point, which is what you want in those situations.
23 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Rowan, great to read your feedback. We are glad that Leah could assist quickly.
Paige
Paige responded quickly and looked into the issue straight away. Very pleased with her/R&L just let down ( so far) by their contractor who cleaned 3 out of 5 reported graffiti spots. Paige is chasing up the other 2 patches for me 👍
23 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Thank you so much for sharing feedback. We really appreciate it.
Live Chat with Kerri
Kerri, was very prompt with her reply and is going to forward our chat onto a Property Manager. Who hopefully, will be able to resolve my issue.
23 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Susan, it's great to read your feedback, thank you for taking the time.
Query quickly resolved by Nicole in…
Query quickly resolved by Nicole in general enquiries live chat. This was a new experience as live chat is usually unable to resolve queries and it’s impossible to get past live chat to talk to somebody who is in a position to answer queries properly. I feel sorry for those working in live chat who have to deal with the frustration of the many customers getting a very poor service from this factor. But thank you, Nicole, for being on the ball today.
19 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Margaret thanks so much for leaving feedback on our services. We shall pass this onto Nicole.
Fantastic and very professional
Ross and Liddell have been absolutely fantastic since moving into my flat. They are always very quick to respond to any issues, they are very accommodating and reassuring whenever I have came into any problems financially and the staff are all very polite and helpful. I would highly recommend Ross and Liddell to anyone.
18 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Gary, great to read your feedback, thank you for taking the time.
Review
I’ve lived in a few flats over the years with different agencies and this has been one the best experience by far. They’re always happy to answer questions and have been quick to get back to us. They have been super accommodating to us as students. They are always a pleasure to deal with in person and on the phone!
8 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Clare, thank you so much for your feedback.
Always prompt service with any queries…
Always prompt service with any queries or repair requests dealt with in a professional and friendly manner.Always keep us informed and happy to help.
1 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Cuthbert, thank you so much for taking time to leave feedback
Staff are extremely friendly and…
Staff are extremely friendly and helpful and respond quickly to any queries or concerns.
9 décembre 2025
Avis spontané
Réponse de Ross + Liddell
Janice, we appreciate you taking time to review our services, thank you.
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