I purchased this "unbreakable hose" 9 months ago and have been very careful with it. It has sprung two leaks and no one answers the email I sent. To claim something is unbreakable is quite the cla... Voir plus
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I paid $149 for 3 on 1 mower, exactly 1 month ago. It took 3 times longer then they promised even that after many follow ups. Mower isn't what they promised it isn't working at all. They said... Voir plus
We bought this hose which is clearly advertised as “UNBREAKABLE” for our elderly mother and within 5 months it had split in 3 places. Dealing with them is difficult and they refused a refund or repl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are dedicated to offer premium patio furniture at affordable prices for all types of outdoor living. This is the new website for the former www.royal-garden.co.uk website.
Coordonnées de contact
MWH GmbH Member of Yotrio Group Office 4, Cumberland House 35 Park Row, NG1 6EE, Nottingham, Royaume-Uni
- 01158 717648
- orders.uk@mwhgmbh.de
- royal-garden.co.uk
1,2
Mauvais
204 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Excellent service and product
Excellent customer service and furniture delivered on time, after we had been let down and fobbed off by a well known DIY store. The garden furniture set is great.
6 juillet 2020
Avis spontané
Excellent service
Super quick delivery & perfect replacement for old parasol.
5 juillet 2020
Avis spontané
This garden furniture is built to last!
Ordered a table to go alongside various other Royal Garden items of garden furniture which we have enjoyed (and which has lived outside) for the past 14 years. The quality of the construction is as good as ever. It looks great alongside our existing equipment. These items of furniture are built to last!
4 juillet 2020
Avis spontané
Delayed delivery
Product appears fine, and as described on website.
Disappointing service, ordered on 21 June (showing as in stock), delivered 27 July.
Received phone call from Royal Garden on 29 June, explaining that two chairs were damaged and they were expecting more stock in 2 weeks. At this stage Royal Garden declined to deliver the undamaged part of the order. Delivery was expected to be made week commencing 20 July.
On 03 July, after being invited to review my product, and having posted my initial review, I very promptly received a phone call from Royal Garden. At this stage they no longer had any chairs available to deliver. I agreed to wait until July for the delivery.
It was delivered on 27 July.
3 juillet 2020
Avis spontané
Réponse de Better Garden
Hi,
Sad to see this review. Please understand that any bad review really does hurt us. Unfortunately yes we are currently of stock of this item and as explained over the phone we have new stock arriving soon.
We have given you the option to give you a full refund if you are unhappy to wait this remains an option open to you, but as discussed again you are willing to wait.
Hopefully, when you get your order you will be willing to reconsider this review as our customer service and personal touch is something we take pride in.
Yours faithfully Royal Garden.
To further update this, the order has been delivered. We hope you enjoy your furniture and consider this matter resolved. Again sorry for the delay.
Yours faithfully Royal Garden.
Good product & good customer service
Had a real problem initially paying as didn't want to use PayPal but no other option. After contacting sales I was advised to use different internet browser and this worked. Straight forward after initial problem and very happy with the garden chair cushions.
30 juin 2020
Avis spontané
very prompt to deal with the order
very prompt to deal with the order and I was kept fully informed of the delivery date and times.
30 juin 2020
Avis spontané
Furniture great and delivery as…
Furniture great and delivery as expected although shame it takes 2 weeks from order to delivery well worth the wait.
28 juin 2020
Avis spontané
Great quality garden set.
Great quality garden set.
Really pleased with it.
Items delivered less than 10 days after online order.
Not a scratch when delivered.
Took me 30-40 mins mins to build table and parasol.
18 juin 2020
Avis spontané
Quality products and service.
Easy ordering of required products. Arrived within the prescribed time period. Seemingly good quality and I was really pleased. Would recommend Royal Garden to anyone seeking their products.
16 juin 2020
Avis spontané
The garden seat pads are lovely.
14 juin 2020
Avis spontané
Fab Table
Great service and such a well made sturdy table, Just what I wanted.
14 juin 2020
Avis spontané
Excellent product and customer service
14 juin 2020
Avis spontané
Excellent service
Excellent service. Speedy delivery and very nice furniture. Very pleased all round
8 juin 2020
Avis spontané
Table and Chairs to match
We bought a table and chairs to complement the existing Royal Garden items purchased about 15 years ago. They are just what we wanted. Excellent help in ordering and the delivery was as promised. Well done
Brian and Susan
7 juin 2020
Avis spontané
Very happy with the purchase process…
Very happy with the purchase process and the garden furniture is lovely and good quality.
7 juin 2020
Avis spontané
Furniture looks great
Furniture looks great - even the substitute chairs. Delivered on a pallet - I quickly removed my order from the pallet but the driver refused to take it back ?!!!
6 juin 2020
Avis spontané
Got exactly what I expected
Goods came well packed. Cushions are lovely.
Delivery took exactly 10 working days - it does state this on their website because of Covid.
5 juin 2020
Avis spontané
Really good customer service when part…super customer service
Really good customer service when part of my order went missing. Super fast responses via email and prompt and complete replacements. Highly recommend ( good prices too!)
4 juin 2020
Avis spontané
Grant was very helpful
Grant was very helpful
Excellent service
Many thanks
Anne
1 juin 2020
Avis spontané
Good products
Good products, good service, hope they last as long as the last ones (10+ years)
1 juin 2020
Avis spontané
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