I am delighted to be able to say that on contacting the RKC Registrations department this morning and speaking to Gary I have to Congratulate them on answering within 30 seconds. Gary sorted my proble... Voir plus
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Lisez les avis des autres
Liv stayed on the phone whilst we registered the litter as the website was causing problems. She explained everything clearly and couldn’t have been more helpful. She was so kind and knowledgeable
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... Voir plus
L'entreprise a répondu
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
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Coordonnées de contact
Royaume-Uni
- royalkennelclub.org.uk
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Fab customer service
I have spoken with Loren several times and she is fantastic. She is always really helpful, polite and knowledgeable.
11 août 2025
Avis spontané
Réponse de Greenbet
Thank you very much for your review. We appreciate the time taken.
Litter registration
I contacted Loren today to discuss my new litter registration. I had made some errors completing the online form and she got the issues sorted out and puppy registration authorised for me.
Loren was very efficient, understanding and very kind to speak to. Thank you Loren.
1 août 2025
Avis spontané
Réponse de Greenbet
Thank you very much for your review. We appreciate the time taken.
Marie was very helpful and efficient
Marie was very helpful and efficient. She resolved my problem quickly and effectively.
31 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you for your review.
She was super polite helpful and nice
She was super polite helpful and nice
30 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you very much for your review.
The advisor Natalie
The advisor Natalie, was professional and friendly, took time to understand the problem I was having and found the solution. She was absolutely brilliant and world make me confident to use and recommend the kennel club.
28 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you very much for your review. We appreciate the time taken.
I was enquiring about my litter…
I was enquiring about my litter registration today, Liv was great, and got straight onto and got it processed.
Thank you.
28 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you very much for your positive feedback
Marie was exceptionally helpful
Marie was exceptionally helpful. Knowledgeable and cheerful. A very nice phone call
28 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you very much for your review
Contacting from overseas I wrongly…
Contacting from overseas I wrongly anticipated a stressful time The kennel club were so helpful and so quick to respond it is very much appreciated
Well done
25 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you for taking the time to leave us a review, we really appreciate it
Quick to answer the phone.
Quick to answer the phone. Really helpful when giving advice.
24 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you for your review
Not happy
Im not the kind of person to complain but me and my family took our dog, Oakley, to kennel club thinking it would be a nice place for our dog to go to whilst we went to Dorset for 2 days. It looked cosy and comfy indoors, but little did we know, there was another part to this place. We had bones for our dog as he is a labrador and needs something to chew. But this is where it gets frustrating. So, we collected our dog after being on holiday and we came back to him looking terribly tired and a sore throat from barking. It was obvious that he didn't enjoy this experience and had been lied to because he hadnt been given his bones that he BIT THROUGH HIS HARNESS!!!! Not happy and won't be leaving our dog here with people who dont know how to really look after dogs that need more attention than they thought
10 août 2024
Avis spontané
Réponse de Greenbet
We are very sorry for your experience but we believe you may have confused us with another organisation.
The Kennel Club are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners.
We now represent the interests of all responsible dog owners to ensure that dogs are welcome throughout society. In 1988, we published the Canine Code and in 1992 The Kennel Club Good Citizen Dog Scheme was set up to promote responsible dog ownership, to enhance our relationship with our pets and to make the community aware of the benefits associated with owning a dog.
The Kennel Club offices are located in London and Aylesbury but we do not run boarding for dogs whist owners are on holidays without their pet.
Once again we are sorry for your experience but hope you understand that we are not the company you boarded Oakley with.
Marie was fantastic patient and…
Marie was fantastic patient and helpful. Great experience speaking to someone over the phone today for the first time. she made me feel at ease she was very knowledgeable. 5star *****
22 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you very much for your review. We appreciate it.
Great customer service
Great customer service. Liv happy to help guide me through the process to ensure that I have what I need quickly. Thank you so much for your support.
22 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you for taking the time to leave us your review. We appreciate it.
Merging accounts
Rang up and advisor listened to the problem about email address and happily helped and got it sorted aswell contacting another department for me thank you again for your help
16 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you for your review. We appreciate it.
loren…an asset.
Spoke with a lady called loren today,she was absolutely fantastic,nothing was too much trouble for her,dealt with my enquiry perfectly,she was a pleasure to deal with.
15 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you for taking the time to leave us your feedback.
Query sorted
Today I had a query regarding an import registration, I spoke to Loren who was extremely helpful and knowledgeable.
She helped me with my initial enquiry and then sorted another problem that I merely mentioned briefly.
I’m very grateful for the help and advice
14 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you for your review. We really value it.
Réponse de Greenbet
Thank you for your review.
I found Gloria very helpful and…
I found Gloria very helpful and understanding to my situation with my dog She’s very helpful and put me through to the right department that I needed to speak to.sort things out 😄
8 juillet 2025
Avis spontané
Réponse de Greenbet
Thank you for your review. We really appreciate it.
Marie was very knowledgeable and was…
Marie was very knowledgeable and was able to guide me in the right direction.
25 juin 2025
Avis spontané
Réponse de Greenbet
Thank you for taking the time to leave us a review
Gary was very polite
Gary was very polite, professional, helpful and generally pleasant to interact with
23 juin 2025
Avis spontané
Réponse de Greenbet
Thank you for your review
A very professional,,clear and helpful…
A very professional,,clear and helpful service...I highly recommend....
19 juin 2025
Avis spontané
Réponse de Greenbet
Thank you for taking the time to leave us a great review.
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