The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Voir plus
In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a n... Voir plus
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Coordonnées de contact
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Royaume-Uni
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Excellent
2 k avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service!
The fencing is excellent and the delivery and customer service exceptional. I will definitely be buying from them again.
9 janvier 2026
Réponse : Ruby UK
Hello Judi,
Thank you so much for your kind words! 😊
We’re so pleased to hear that your fencing has worked out perfectly and that the delivery and support you received made things easy. It really means a lot to know you’d choose to shop with us again.
We’re looking forward to helping with any future projects and truly appreciate you taking the time to share your experience.
Kindest regards,
Alexandra
Ruby
Excellent product at a very competitive…
Excellent product at a very competitive price. Ordering and delivery was as efficient as you could ask for.
8 janvier 2026
Réponse : Ruby UK
Hello John,
Thank you so much! 😊 We’re thrilled you’re happy with the product and that everything went smoothly from order to delivery!
Kindest regards,
Alexandra
Ruby
Recommended!
Very prompt and helpful in advising on sizing of product. Customer service conscientious and helpful in arranging deliveries.
8 janvier 2026
Réponse : Ruby UK
Hello Ian,
Thank you so much for your lovely review! 😊
We’re really glad our advice on sizing helped and that arranging your delivery was straightforward. It’s so rewarding to hear that our team’s efforts made things easier for you, feedback like this really makes a difference!
We truly appreciate you taking the time to share your experience.
Kindest regards,
Alexandra
Ruby
The courier company used were shocking
The courier company used were shocking! Spoke VERY little English and were beyond competent and very unprofessional
13 janvier 2026
Réponse : Ruby UK
Hello Gary,
Thank you for taking the time to leave us a review; I'm really sorry to hear this was your experience. I have sent you an email so we can discuss this further, and I hope to hear from you soon!
Kindest Regards
Kate
Ruby
Réponse : Ruby UK
Hello,
Thanks so much! 😊 We’re delighted you’re happy with the product, service, and delivery.
If there’s anything else at all you need, please don’t hesitate to let us know.
Kindest regards,
Alexandra
Ruby
The guy I spoke to was really helpful…
The guy I spoke to was really helpful and sent through my samples quickly
5 janvier 2026
Réponse : Ruby UK
Hello Linda,
Thank you for your 5 star review! 😊
We’re really pleased to hear that our team could help and that your samples got to you quickly.
Kindest regards,
Alexandra
Ruby
Great products and great quality
8 janvier 2026
Réponse : Ruby UK
Hello Richard,
Thank you for sharing your experience! 😊
We’re thrilled you’re happy with the products and that the quality hit the mark!
Kindest regards,
Alexandra
Ruby
Have used these guys a few times now…
Have used these guys a few times now for T&G and a custom size gate, also been down to see them to collect and every time it's been a good experience. Polite well priced and good quality.
5 janvier 2026
Réponse : Ruby UK
Hello Steve,
Thank you so much for your kind words! 😊
We really appreciate you taking the time to share your experiences. It’s wonderful to hear that both the T&G and your custom gate have met your expectations, and that your visits to collect in person have been positive too.
Looking forward to helping with any future project!
Kindest regards,
Alexandra
Ruby
Larch TGV and treated Shiplap boards.
Generally I am very happy with your products and delivery service. I bought some Larch TGV boards to make garage doors. The delivery time was given as 15 to 20 working days; the wood arrived within that period and is of good quality. Delivery was excellent and by closed van. The boards were bound together in packs of 5. The one problem which reduces my assessment from 5- to 4-star is that the wood, as delivered, was soaking wet, as if the packs had been left out in the rain before delivery, and water had run into the end grain and along the faces of the boards. I had to open all the packs and lay out all the boards with spacers to dry, which took about two weeks and seriously delayed completion of the job. I should add that an earlier order of treated Shiplap boards was also delivered in a similar soaking wet state, again in a closed van, meaning that the exposure to the rain (assuming that was the source of the soaking) must have been before the day of delivery.
16 décembre 2025
Réponse : Ruby UK
Hi Richard,
Thank you for your review, and I’m sorry to hear that your project was delayed due to water in the timber lengths.
We take all feedback very seriously, so this is really helpful for our team and will be reviewed internally.
If you’d like to place another order with us, please don’t hesitate to ask for me personally and I’ll keep a close eye on it for you from start to finish 😊
Thank you again for your feedback, it means a lot to us to see this positive feedback!
Kind Regards
Kate
Ruby UK
Great quality picket fencing and gate
Great quality picket fencing and gate. Minor issue resolved quickly.
1 janvier 2026
Avis spontané
Réponse : Ruby UK
Hi Nick,
Thank you so much for your fantastic review. I’m really pleased we were able to get this resolved for you, and I apologise again for the mishap in the first place.
If there’s anything else at all you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Easy ordering system
Easy ordering system, prompt delivery & good communication throughout.The gates are awesome, would certainly purchase with these guys again. 5 ⭐️’s
17 décembre 2025
Réponse : Ruby UK
Hi Peter,
Thank you so much for your great review! We’re really pleased to hear your feedback — it truly means a lot to us.
If you get the chance, we’d love to see photos of your gates. And if there’s anything else at all you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hi David,
Thank you for your review — we’re really pleased to hear that you’re happy with your shed.
Please do let us know how we can make this a 5-star experience for you next time! 😊
Kind Regards
Kate
Ruby UK
The finished edges where they had been…
The finished edges where they had been cut could have been finished better.
Pen marks all over both gates and glue running out of all joints when it rained.
Good gates just feel they are rushed.
16 décembre 2025
Réponse : Ruby UK
Hi Rob,
Thank you for taking the time to leave us feedback. I’m really sorry to hear about the issues you faced with your order.
I’ve sent you an email so we can discuss this in a bit more detail and get a plan sorted for you. Hopefully speak soon! 😊
Kind Regards
Kate
Ruby UK
A great company to deal with
A great company to deal with. Helpful, friendly and efficient.
15 décembre 2025
Réponse : Ruby UK
Hi Martin,
Thank you so much for your excellent 5-star review — it really makes our day to see feedback like this!
We’re glad we could help. If you need anything at all, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Quality product carefully delivered…
Quality product carefully delivered within timeframe given.
12 décembre 2025
Réponse : Ruby UK
Hi Dave,
Thank you for taking the time to leave us such a great 5-star review. We’re really pleased to hear that you’re happy with your order!
If we can be of any further help, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Disappointed with some of the timber…
Disappointed with some of the timber delivered, despite prior to ordering I clarified what I would have delivered.
Some boards required finishing, which when ordering I was told they would not require any further preparation. The knives on their planer seemed to be not sharp and have cut up the timber
Also really disappointed with customer service as they totally ignored my e-mail regarding the quality of my delivery.
The only good point is they price matched my order.
10 décembre 2025
Réponse : Ruby UK
Hello Jeremy,
Thank you for taking the time to leave us a review, and I apologise that you didn’t receive a response from us.
Our customer service team aims to respond to all enquiries within 24 hours, so I’m very sorry that this wasn’t your experience. Unfortunately, I wasn’t able to locate your original email in our inbox, but I’ve now sent you an email from myself that you can reply to directly.
We certainly wouldn’t want you to feel disappointed with your order, and I’d be happy to look into this further and get something sorted for you 😊
Hopefully speak soon!
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hi Trevor,
Thank you for taking the time to leave us such a great review. We’re so pleased to hear that you’re happy with your Padstow gate.
If you need anything at all from us, please don’t hesitate to get in touch — we’ll be more than happy to help 😊
Kind Regards
Kate
Ruby UK
Absolutely brilliant good service and…
Absolutely brilliant good service and delivery
3 décembre 2025
Réponse : Ruby UK
Hello Graham,
Thank you so much for your kind words! We’re delighted to hear that you were pleased with both the service and delivery. Your feedback really means a lot to us, and we truly appreciate you taking the time to share it. If there is anything else we can help you with, please do not hesitate to let us know. 😊
Kindest regards,
Alexandra
Ruby UK
Garden gate largeicient and nice quality gate
Efficient service and nice quality gate arrived
4 décembre 2025
Réponse : Ruby UK
Hello Cherie,
Thank you for your lovely review! We’re so pleased to hear that you found the service efficient and that you’re happy with your gate. Your feedback means a great deal to us, and we really appreciate you taking the time to share it. If there’s anything else we can help with, please don’t hesitate to get in touch. 😊
Kindest regards,
Alexandra
Ruby UK
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.