The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
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Lisez les avis des autres
Great range of planters with many sizes in each range. We chose a hexagonal wooden planter which looks great in our front garden. We have yet to plant it up but already it is drawing compliments from... Voir plus
In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a n... Voir plus
Had an issue with the delivery damaged but quick response and new order was sent out good quality gates well recommended! Cost and quality was a concern when buying online this company is well re... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Coordonnées de contact
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Royaume-Uni
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Excellent
2 k avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Garden gate largeicient and nice quality gate
Efficient service and nice quality gate arrived
4 décembre 2025
Réponse : Ruby UK
Hello Cherie,
Thank you for your lovely review! We’re so pleased to hear that you found the service efficient and that you’re happy with your gate. Your feedback means a great deal to us, and we really appreciate you taking the time to share it. If there’s anything else we can help with, please don’t hesitate to get in touch. 😊
Kindest regards,
Alexandra
Ruby UK
Great quality product and delivered in…
Great quality product and delivered in good time.
4 décembre 2025
Réponse : Ruby UK
Hi Tony,
Thank you for taking the time to leave us a 5★ review — we’re really pleased to hear you’re happy with your Highampton Gate! Your feedback truly means a lot to us. If there’s anything else we can help with, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Great quality
Great quality, great value, and great service
Can't believe you can make an 11 foot gate in Devon and deliver to Aberdeenshire for free delivery, the gate cost less than a train ticket for the same journey
4 décembre 2025
Réponse : Ruby UK
Hi Steven,
We’re really pleased to hear this great feedback — thank you so much for taking the time to share it. If there’s anything else we can help with, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Second gate I have actually ordered…
Second gate I have actually ordered from Ruby (this one is actually for my daughters new house rather than ours when I have painted it and fitted the hardware etc, and as usual the service was great with quick delivery.. thank you.. highly recommended..
18 décembre 2025
Avis spontané
Réponse : Ruby UK
Hi Mr Boggiano,
Thank you so much for taking the time to leave this lovely feedback. We’re really pleased to hear that both you and your daughter are happy with the gates and the service. It truly means a lot that you took the time to share this, so thank you. If there’s anything else you need, please don’t hesitate to let me know! 😊
Kind Regards
Kate
Ruby UK
a good range of gates online
a good range of gates online and we found the ideal curved top side gate at a reasonable price . It had to be made but we were kept well informed of progress and within 2 weeks we were contacted by their nominated carrier who confirmed the day and time slot for delivery which was carried out by 2 people who were helpful in carrying our gate to the side of our house . The gate is now up and working perfectly and looks great
3 décembre 2025
Réponse : Ruby UK
Hi Ian,
Thank you so much for your fantastic feedback. We’re really pleased to hear that everything went well, and we truly appreciate you taking the time to share this. If there’s anything else we can do for you, please don’t hesitate to let me know. 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hi Kevin,
Thank you for taking the time to leave us feedback — I’m really sorry to hear that it was only a 3-star experience for you. I’ve sent you an email so we can discuss this further; please do let me know if it doesn’t come through. 😊
Kind Regards
Kate
Ruby UK
Excellent
Excellent - significant fence post - efficient, helpful delivery. Reasonable price - would buy again.(hopefully don't have to)
3 décembre 2025
Réponse : Ruby UK
Hi Mr Temple,
Thank you so much for your great review — it truly means a lot to us! If we can be of any further help with anything, please don’t hesitate to reach out. 😊
Kind Regards
Kate
Ruby UK
5 bar field gate
I bought a rough sawn 5 bar field gate, ordered Thursday delivered from Devon to Aberdeenshire 5 days later, the price was great, delivery from over 650 miles away was free.
The quality of the gate was outstanding for the price, fully treated timber good build quality, not flimsy its good sturdy timber I can't fault it
10 décembre 2025
Avis spontané
Réponse : Ruby UK
Hi Steven,
Thank you for another great review! We’re so pleased to hear this — it really means a lot that you took the time to share it. If you need anything else from us at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Great communication and excellent…
Great communication and excellent delivery service. Good quality gate - recommended
24 novembre 2025
Réponse : Ruby UK
Hi Cheryl,
Thank you so much for taking the time to leave us such a great review. We’re really pleased to hear you would recommend us — that truly means a lot to us. If we can help with anything else, please don’t hesitate to reach out! 😊
Kind Regards
Kate
Ruby UK
Brilliant Company 10/10
Brilliant Company
Products where of a good quality expect for the screws supplied but I never use them.
Gate was made to size in their factory which was spot on.
Communcation and administration was first class.
Delivery confirmation was good and extremely reasonable cost.
I am a tradesman of 43 years and would definately use this company again.
26 novembre 2025
Réponse : Ruby UK
Hi Mark,
Thank you so much for your fantastic review — it’s so great to hear this. Thank you as well for the feedback regarding the delivery and the quality of the gate; it really means a lot to us that you’d recommend us.
If you need anything else at all, please don’t hesitate to let us know! 😊
Kind Regards
Kate
Ruby UK
Prompt delivery and measurements are…
Prompt delivery and measurements are exactly as advertised. Solid build. Very pleased.
25 novembre 2025
Réponse : Ruby UK
Hi Dan,
Thank you so much for your great review — we’re so pleased to hear this! If you need anything else at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Great service great products
I made a mistake when ordering on line with my sizes , I realised next day and rang them , they altered for me no problem , they were happy to help , the gates arrived on time and were very good quality , I’m very happy all round
24 novembre 2025
Réponse : Ruby UK
Hi Steve,
Thank you for your great 5★ review — we’re really glad we could help get this sorted for you! If you need anything else at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Excellent fence panels with great…
Excellent fence panels with great customer service and a quick delivery!!
Would definitely recommend Ruby UK 😊
19 novembre 2025
Réponse : Ruby UK
Hi Chris,
Thank you so much for your fantastic review — we’re really pleased to hear you’re happy with everything! If you need anything else, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Can’t fault the quality of my new…
Can’t fault the quality of my new garden gate or Ruby’s customer service. Only company that provided the size gate I needed at a sensible price - would recommend them.
20 novembre 2025
Réponse : Ruby UK
Hi Andrew,
Thank you for your fantastic review — we’re so pleased to hear this feedback! If we can help with anything else at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Excellent service
Excellent service. Great products at a great price. I have used Ruby in the past and will not hesitate to use them again in the future.
17 novembre 2025
Réponse : Ruby UK
Hi Andrew,
Thank you for your great feedback — we’re so glad you came back to us! If you need anything else at all, please don’t hesitate to let us know. 😊
Kind Regards
Kate
Ruby UK
Love these gates
Love these gates. So well made. Will look really good once we’ve finished putting them up. A very competitive price too. Communication was good. Very pleased 😌
13 novembre 2025
Réponse : Ruby UK
Hi Sarah,
Thank you so much for your great 5⭐ review! We are so pleased to hear you are happy with your gates. Please do send over some photos — we love to see them!
We are really grateful for your wonderful feedback. If you need anything else, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hi there,
Thanks so much for your great review! We are so pleased to hear this was a 5⭐ experience for you! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hi Ewa,
Thank you so much for your great review! We are so pleased that you are happy with your picket panels. It means a lot to us that you took the time to share this! If there’s anything else you need, please don’t hesitate to let us know 😊
Kind Regards
Kate
Ruby UK
the company is professional
the company is professional, helpful and supportive. The product is good. There was a problem with a supplier so there was a delay but i was kept informed and the team were v apologetic.
11 novembre 2025
Réponse : Ruby UK
Hi there,
Thank you for your kind feedback — we always strive for excellent customer service, so I’m really pleased we were able to get this resolved for you, though I am very sorry for the delay to your order.
Thank you again for your great review, and if there’s anything you need in the future, please don’t hesitate to let us know! 😊
Kind Regards
Kate
Ruby UK
Réponse : Ruby UK
Hello Lucy,
Thanks so much for your great 5⭐ review, this feedback really means a lot to us! If there’s anything else we can do to help, please do let us know 😊
Kind Regards
Kate
Ruby UK
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