I had outstanding debts for a previous property that was being chased for by another debt company. Susan Noonan took on my case and she has been an absolute diamond, understanding, caring, very friend... Voir plus
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If you would like your business taken to the verge of bankruptcy, your mental health to severely decline and your life pretty much fall apart sign up to Ruby energy. Debt collectors and gas disconnec... Voir plus
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The team handled my queries quickly and efficiently and resolved the issues I was habing. Ruby energy are always polite and more than helpful over the phone and never have long wait times.
I had a great experience calling Rugby Energy today. I was assisted by a staff member named Meeks, who was incredibly helpful and professional. She answered all my questions clearly and handled my co... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Coordonnées de contact
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, Royaume-Uni
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4,5
Excellent
20 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Negotiate, Negotiate, Negotiate
My 12 month business contract comes to an end shortly and I was initially contacted by Ben, who was very persistent. He quoted me £6 p/d standing charge! This would have been totally non viable for my small business. I'm aware of current fluctuations in energy costs but I felt that Ben was scaremongering and putting pressure on me.
I eventually spoke to Thabo. After much negotiation he quoted me less than £1 standing charge and a fixed contract.
I would have awarded zero stars if it wasn't for Thabo's polite and friendly manner.
Ben - zero stars for you.
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear K. Mear,
Thank you for taking the time to share your recent experience with us. I would like to sincerely apologise for the stress and frustration caused during your contract renewal discussions. The level of pressure you felt, as well as the initial standing charge you were quoted, falls far short of the service and transparency we aim to provide.
Your feedback regarding your interaction with Ben is extremely concerning, and we will be addressing this internally to ensure that our customers are always treated with fairness, professionalism, and respect.
I am, however, pleased to hear that Thabo was able to support you with courtesy and provide a more suitable and competitive quote. We will ensure that your positive feedback is passed on to him.
Thank you again for bringing this to our attention. We value your business and are committed to ensuring a far better experience going forward. Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Keenan S.
Ben was extremley helpfull and…
Ben was extremley helpfull and understood what my requirement was. Excellent service
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Waseem,
Thank you for your 5-star review and for recognising Ben. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Ben.
Kind regards,
Keenan S.
Good customer service and understanding…
Good customer service and understanding of my situation
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Rachelle,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
I sent email and call 📞 to ruby energy…
I sent email and call 📞 to ruby energy even l sent my lease ( I sold my business ,
I would like to finish my contract please 🙏 ) I told them on phone by email … ı sent a picture of a new management lease as wel , what can l do ?? Still they are charging me still they take my money .. what a company never ever again Ruby energy
26 mars 2026
Avis spontané
Réponse : Ruby Energy
Good morning Sadi,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Scjivonne was very helpful
Scjivonne was very helpful. She went back and forth and made sure my complaint was resolved.
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear Evelyn,
Thank you very much for your feedback and for taking the time to share your experience with us. We’re delighted to hear that Sjivonne delivered helpful service. Her commitment to going back and forth to ensure your complaint was fully resolved is exactly the standard of service we aim to provide. We will make sure your kind words are shared with her.
Kind regards,
Keenan S.
Alialy was fantastic amazing sorted…
Alialy was fantastic amazing sorted everything out and very nice
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear John,
Thank you very much for your 5‑star review. We are delighted to hear that Lilly provided fantastic service and dealt with your query efficiently. Delivering friendly and helpful support is extremely important to us, and it’s wonderful to know that Lilly made such a positive impression.
Best wishes,
Keenan S.
Excellent customer service
Spoke with Asi to follow up on a voicemail that was left regarding my account. She was very helpful and efficient. This is the second time I have called Ruby energy to discuss my queries and the staff are fab.
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear Frappy Mum Keegan,
Thank you for your 5-star review. We’re absolutely thrilled to hear that Asi made such a positive impression during your interaction with us. It truly means a great deal to our team, and your review motivates us to continue delivering exceptional service.
Warm regards,
Keenan S.
Standing Charge Up Over 40% – How Is This Justified
As a small business owner, this experience has been extremely disappointing.
We have recently been informed of a significant increase in our electricity costs, particularly the daily standing charge, which has risen by over 40%. This level of increase feels completely disproportionate and poorly justified.
While we understand that wholesale markets fluctuate, the explanation provided does not adequately account for such a steep rise in fixed charges — costs which businesses have no control over and must absorb regardless of usage.
The lack of transparency around how these charges are calculated is concerning, and it leaves customers feeling as though they are simply expected to accept ongoing increases without question.
For small hospitality businesses already operating with tight margins, changes like this have a direct and meaningful impact.
I would strongly encourage other business owners to review their contracts carefully and explore alternatives before committing.
Hi,
Thank you for your response.
I understand that TNUoS charges are a contributing factor; however, the explanation provided still lacks the level of detail required to justify a standing charge increase of this scale.
To better understand this, could you please provide:
• The previous and current TNUoS cost applied to my account
• The percentage increase in TNUoS charges for this period
• A full breakdown of how the standing charge is calculated, including all components
At present, the increase appears significantly higher than what would reasonably be expected from network cost adjustments alone.
As a business customer, it’s important for me to clearly understand what proportion of this increase is directly attributable to regulated charges versus supplier-applied costs.
I would appreciate a detailed breakdown so I can properly assess this.
Kind regards,
James
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon James,
Thank you for taking the time to share your feedback. We’re sorry to hear how disappointing this increase feels, and we do understand the concern, particularly for businesses managing tight margins.
The change you’ve highlighted is primarily driven by an increase in Transmission Network Use of System (TNUoS) charges. These are regulated costs set at a national level and applied to all suppliers across the market. They relate to the cost of maintaining and operating the high-voltage electricity transmission network, and unfortunately have risen significantly for the upcoming charging year.
Because standing charges are used to recover these fixed, non-commodity costs, increases in TNUoS are reflected directly in that element of your bill rather than unit rates. This can sometimes make the change appear disproportionate, even though it reflects underlying industry costs rather than supplier margin.
We appreciate that this isn’t always clear, and we’re working to improve how we explain these changes so customers can better understand what’s driving them. Should you wish to see a full breakdown of all industry costs associated with your supply, please do get in touch with the team.
Kind regards,
Keenan S.
the lady i spoke to on the phone was…
the lady i spoke to on the phone was extremely helpful she helped me get to where i needed no problems
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Debbie,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Absolute scammers
Absolute scammers. I received an email on the 24th March to say my business electric is going up by 50%. And this increase was to take effect from the 15th of March. The must Inform customers before a price incease not after!!! Will be taking this further. Discusting! Scammers!!!
24 mars 2026
Avis spontané
Réponse : Ruby Energy
Hi Steve,
We’re sorry to read your comments and understand why the timing of this change feels frustrating.
To clarify, your account is billed in arrears, with each invoice covering a set billing period (typically from the 15th of one month to the 14th of the next). The updated rates were applied from the start of that billing period (15 March), which is why they appear to pre-date the notification you received.
We did also write to you on 27 February to let you know that we were reviewing your prices in line with wider market changes. While that earlier communication was intended to provide advance notice of the review, we recognise that the confirmed update may still feel unexpected, and we are reviewing how we communicate in future.
The increase itself is largely driven by higher regulated network costs, specifically Transmission Network Use of System (TNUoS) charges. These are set at a national level and apply across all suppliers, rather than being discretionary charges applied by Ruby.
If you’d like us to review your account in detail or talk through your options, please get in touch and we’ll be happy to help.
Warm regards,
Keenan S.
The customer service lady was very…
The customer service lady was very helpful today
24 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Sharon,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Ruby is unworkable for us
Ruby is unworkable for us
I think we might be in a specific scenario but Ruby is not working for us and is a massive pain.
I work for a letting company. A site is vacant and in between lettings. It has required some work so is vacant longer than we would like. The gas meter has not been used in this time. I took a reading/picture and sent it in when we took it on. Another 3 months later and no change to the reading. Usually utility companies register no usage and start estimating no usage. But not Ruby. They piled on the usage raising a bill for hundreds of pounds. Taking money from us they have no right to. I am unable to enter a reading because it requires a new picture each time but i don't visit the site often.
I am very frustrated. An operator told me once the meter could be flagged as static but he never fulfilled the request.
24 mars 2026
Avis spontané
Réponse : Ruby Energy
Good morning Giles,
Thank you for bringing this to our attention. We’re sorry for the inconvenience caused and want to assure you that your feedback is important to us. Our team has identified your account and will contact you shortly to address your concerns. We’re committed to finding a resolution that meets your expectations.
Kind regards,
Keenan S.
Got through to a lovely lady called…
Got through to a lovely lady called Meeks, she was very helpful and helped me with my enquiry
24 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear Clive,
Thank you for your 5-star review. We’re absolutely thrilled to hear that Meeks made such a positive impression during your interaction with us. It truly means a great deal to our team, and your review motivates us to continue delivering exceptional service.
Warm regards,
Keenan S.
Réponse : Ruby Energy
Good afternoon John,
We truly appreciate your feedback and are delighted that Laeeq made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
I was able to speak to a person quite…
I was able to speak to a person quite quickly, the lady I spoke to was able to help with my question and I was very happu.
24 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Hayley,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
The lady i spock to Lilitha was very…
The lady i spock to Lilitha was very helpful in sorting my problems out and I am very grateful
24 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello John,
Thank you for your 5-star review and for recognising Lilitha. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Lilitha.
Kind regards,
Keenan S.
Fantastic service!
Fantastic service!! Very quickly helped me get all set up for my electricity for new business, Mustapha was absolutely brilliant & if I need to call back for any reason I will be sure to ask for him again.
5☆☆☆☆☆
24 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear Rachael,
Thank you for your 5-star review. We’re absolutely thrilled to hear that Mustapha made such a positive impression during your interaction with us. It truly means a great deal to our team, and your review motivates us to continue delivering exceptional service.
Warm regards,
Keenan S.
Réponse : Ruby Energy
Good afternoon Ryan,
We truly appreciate your feedback and are delighted that Meeks made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
I had a query regarding bills and…
I had a query regarding bills and tariffs.
Siva and then Thabo dealt with my questions efficiently and made the experience clear and understanable.
A very good, human interaction.
23 mars 2026
Avis spontané
Réponse : Ruby Energy
Good morning O'Neill,
Thank you for your 5-star review and for recognising both Sive and Thabo. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to them.
Kind regards,
Keenan S.
EASY AND HELPFUL PROCESS AND VERY QUICK…
EASY AND HELPFUL PROCESS AND VERY QUICK TO GET THROUGHT TO SOMEONE ON THE PHONE. CALL WAS LOUD AND CLEAR
I WAS VERY HAPPY WITH THE SERVICE TODAY
23 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Kelly
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
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