I had outstanding debts for a previous property that was being chased for by another debt company. Susan Noonan took on my case and she has been an absolute diamond, understanding, caring, very friend... Voir plus
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Lisez les avis des autres
If you would like your business taken to the verge of bankruptcy, your mental health to severely decline and your life pretty much fall apart sign up to Ruby energy. Debt collectors and gas disconnec... Voir plus
L'entreprise a répondu
I had a great experience calling Rugby Energy today. I was assisted by a staff member named Meeks, who was incredibly helpful and professional. She answered all my questions clearly and handled my co... Voir plus
L'entreprise a répondu
I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Coordonnées de contact
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, Royaume-Uni
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4,5
Excellent
20 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Avoid this company there nothing but…
Avoid this company there nothing but scammers and do things illegal avoid avoid avoid
23 mars 2026
Avis spontané
Réponse : Ruby Energy
Good morning Natasha,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Nathan went out of his way to satisfy…
Nathan went out of his way to satisfy my requirements , he is a very professional and pleasant Man , he will go far in life.
27 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Nicola,
We truly appreciate your feedback and are delighted that Nathan made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
The telephone enquiry was handled very…
The telephone enquiry was handled very professionally by the Ruby Energy customer service agent who was very helpful and patient with me. Many thanks
27 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Cliff,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Muneeb was very helpful and managed to…
Muneeb was very helpful and managed to sort all my query’s - very happy with the service 😊
27 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear Alan,
We truly appreciate your feedback and are delighted that Muneeb made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Good service from asi thanks
27 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear Seitan Hustle UK,
Thank you for your 5-star review. We’re absolutely thrilled to hear that Asi made such a positive impression during your interaction with us. It truly means a great deal to our team, and your review motivates us to continue delivering exceptional service.
Warm regards,
Keenan S.
LILITA WAS VERY HELPFUL AND CAME BACK…
LILITA WAS VERY HELPFUL AND CAME BACK TO ME QUICLY WITH A CLEAR OVERVIEW OF MY ACCOUNT AD HAD PUT ACTION IN PLACE TO FOLLOW UP ON MY ISSUE
27 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Ace,
Thank you so much for your 5‑star review. We’re delighted to hear that Lilitha provided such helpful support during your interaction. Your positive feedback means a lot, and we’ll be sure to pass your kind words on to her.
Kind regards,
Keenan S.
Customer service was excellent in…
Customer service was excellent in fixing my compliant
27 mars 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Ravinder,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Shyvonne was very helpful today
Shyvonne was very helpful today, great customer service! 5/5*
27 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Ivanka,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Very helpful representative on the…
Very helpful representative on the phone, went through all of the required details quickly and ensured that I understood fully.
27 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Olivia W Isabelle H,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Réponse : Ruby Energy
Hello Moinul,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Good 👍happy
27 mars 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Im not even a customer
Im not even a customer, calling me 5 times a day, Ive asked every time to be removed from their marketing lists, I block their number and they call from another number or they can still leave a voicemail. I have called their customer service team and they say I don't have an account with them so they can't leave any notes! she kept saying she needs to know why they are calling me?? its ridiculous! Im having to change my number as it's beyond a joke now. also when I called the customer service team (obviously somehwere else in the world not in the UK) I can hear loads of shouting and hollering and the workers in the background having inappropriate chat for an actual professional call centre? this is definitely a scam company. or at its very vest the worst energy company you could ever go with!. I wouldn't trust the good reviews on here as I bet they sit there all day in their office making them up with chatGPT
26 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear Jenna,
I’m very sorry to hear about the repeated unwanted calls and the frustration this has caused you. This is not the experience we want for anyone, and we take your feedback seriously.
If you can share your number with us at complaintsupport@rubyenergy.uk, we will ensure it is fully removed from all marketing lists as a priority.
Thank you for bringing this to our attention, and again, we apologise for the inconvenience caused.
Kind regards,
Keenan S.
Réponse : Ruby Energy
Good afternoon,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
I called with a dispute regarding my invoice
I called with a dispute regarding my bill . The confusion that Ruby had left me with was not clear and I felt there was no explanation over this , just another bill sent .
I called and spoke to Linda who kept calm with my heated concerns . He managed to explain the situation and took me through the invoices in detail until I finally understood !
I feel this is a lot of pressure on the guys that have to be on the end of a call with an irate customer , if only Ruby would communicate with the customer prior to changing any invoices .
Your company should be grateful you have a team member like Linda working for you
26 mars 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Nina,
Thank you for taking the time to share your experience. I’m very sorry for the confusion and frustration caused by the issues with your invoice. We're pleased to hear that Linda was able to stay calm, listen to your concerns, and guide you through the invoices until everything was fully understood. We’re extremely grateful to have team members like Linda who handle challenging situations with patience and professionalism.
Thank you again for your feedback. We’ll continue working to improve our communication so experiences like this don’t happen again. If you need anything further, the Ruby Energy team is here to help.
Best Wishes,
Keenan S.
Asispho was very helpful
26 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Ace,
Thank you so much for your 5‑star review. We’re delighted to hear that Asispho provided such helpful support during your interaction. Your positive feedback means a lot, and we’ll be sure to pass your kind words on to her.
Kind regards,
Keenan S.
Spoke with Laeeq today and he was…
Spoke with Laeeq today and he was professional and helpful on the call and understanding.
26 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Lindsay,
Thank you for your feedback and your 5‑star review. We’re delighted to hear that you found Laeeq professional, helpful, and understanding during your call. We’ll be sure to pass your kind words on to him.
Warm regards,
Keenan S.
Lili was brilliant helped me out with…
Lili was brilliant helped me out with wot a needed
26 mars 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Martin,
We truly appreciate your feedback and are delighted that Lilly made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
I spoke to Asi and she has been amazing…
I spoke to Asi and she has been amazing with dealing my query.
26 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear Mariyum,
Thank you so much for your 5‑star review. We’re thrilled to hear that Asi delivered amazing service. She’ll be delighted to receive your wonderful feedback. If there’s anything else you need, we’re always here and happy to help.
Kind regards,
Keenan S.
Negotiate, Negotiate, Negotiate
My 12 month business contract comes to an end shortly and I was initially contacted by Ben, who was very persistent. He quoted me £6 p/d standing charge! This would have been totally non viable for my small business. I'm aware of current fluctuations in energy costs but I felt that Ben was scaremongering and putting pressure on me.
I eventually spoke to Thabo. After much negotiation he quoted me less than £1 standing charge and a fixed contract.
I would have awarded zero stars if it wasn't for Thabo's polite and friendly manner.
Ben - zero stars for you.
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Dear K. Mear,
Thank you for taking the time to share your recent experience with us. I would like to sincerely apologise for the stress and frustration caused during your contract renewal discussions. The level of pressure you felt, as well as the initial standing charge you were quoted, falls far short of the service and transparency we aim to provide.
Your feedback regarding your interaction with Ben is extremely concerning, and we will be addressing this internally to ensure that our customers are always treated with fairness, professionalism, and respect.
I am, however, pleased to hear that Thabo was able to support you with courtesy and provide a more suitable and competitive quote. We will ensure that your positive feedback is passed on to him.
Thank you again for bringing this to our attention. We value your business and are committed to ensuring a far better experience going forward. Should you need any further assistance, please do not hesitate to contact us.
Kind regards,
Keenan S.
Ben was extremley helpfull and…
Ben was extremley helpfull and understood what my requirement was. Excellent service
25 mars 2026
Avis spontané
Réponse : Ruby Energy
Hello Waseem,
Thank you for your 5-star review and for recognising Ben. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Ben.
Kind regards,
Keenan S.
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