I had outstanding debts for a previous property that was being chased for by another debt company. Susan Noonan took on my case and she has been an absolute diamond, understanding, caring, very friend... Voir plus
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Lisez les avis des autres
If you would like your business taken to the verge of bankruptcy, your mental health to severely decline and your life pretty much fall apart sign up to Ruby energy. Debt collectors and gas disconnec... Voir plus
L'entreprise a répondu
I had a great experience calling Rugby Energy today. I was assisted by a staff member named Meeks, who was incredibly helpful and professional. She answered all my questions clearly and handled my co... Voir plus
L'entreprise a répondu
I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Coordonnées de contact
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, Royaume-Uni
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4,5
Excellent
20 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Ruby Energy
Hello Brundall Dental,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Everything was explained in full
16 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Ian,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Sinazo
Sinazo took every possible step to assist me with my enquiry via live chat. He is an asset to his work and I cannot thank him enough. Thank you!
16 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello George,
We truly appreciate you taking the time to share your feedback. We’re delighted to hear that Sinazo went above and beyond to support you via live chat and took every possible step to assist with your enquiry.
Warm regards,
Keenan S.
helpful as always
16 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello C. Davenport,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Always very polite and efficient on…
Always very polite and efficient on calls . Linda was very helpful today
16 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon,
We truly appreciate your feedback and are delighted that Linda made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Asi was very helpfully supportive and…
Asi was very helpfully supportive and helped me out with all the support I needed.
16 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon,
Thank you for your 5‑star review and for recognising Asi. We’re really pleased to hear that you felt well supported and that Asi was able to help with everything you needed. Providing clear, caring, and effective support is very important to us, and it’s great to know your experience reflected that. I’ll be sure to pass your kind words along to Asi.
Kind regards,
Keenan S.
Do not sign up with ruby energy !
If you would like your business taken to the verge of bankruptcy, your mental health to severely decline and your life pretty much fall apart sign up to Ruby energy. Debt collectors and gas disconnection team at the door despite never missing a payment , thousands of pounds in direct debits taken from the bank account of a closed seasonal business without notification and a customer service centre in Africa! You can imagine trying to resolve things. If minus stars where available we would give them..
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Louise,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Réponse : Ruby Energy
Good afternoon Omid,
Thank you for your 5-star review and for recognising Linda. We’re thrilled to hear they provided great support and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Linda.
Kind regards,
Keenan S.
Great service absolutely satisfied with…
Great service absolutely satisfied with sjivonne thanks alot
15 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Siamak,
Thank you so much for taking the time to leave such lovely feedback. We’re absolutely delighted to hear how satisfied you were with the service and that Sjivonne was able to make your experience such a positive one. Your kind words will mean a lot to Sjivonne and will certainly be shared with her.
Warm regards,
Keenan S.
answered all questions
15 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Elaine,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Resolution of Queries
Spoke to a gentleman called Muneev who was very polite, friendly and helpful, resolved all of my queries striaghtaway
15 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Emma,
Thank you for your 5-star review. We’re delighted to hear that your queries were resolved swiftly and that Muneeb was polite, friendly, and helpful throughout your interaction. Providing clear and efficient support is very important to us, and it’s great to know you had a positive experience.
Kind regards,
Keenan S.
wonderful experience with Meeks.
15 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Ronak,
Thank you for sharing your feedback. We’re delighted to hear that you had such a wonderful experience and felt well supported throughout your interaction with us. It’s great to know that Meeks contributed positively to that experience and your comments are truly appreciated.
Best wishes,
Keenan S.
Good customer service
I spoke to Linda with regard to my gas account and she was polite and extremely helpful in resolving my query.
15 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Phil,
Thank you for taking the time to share your feedback. We’re pleased to hear that Linda was polite and extremely helpful in resolving your gas account query. Providing friendly and effective support is very important to us, and your kind comments will be shared with Linda.
Warm regards,
Keenan S.
Meeks
Meeks - great assistance, fully resolved my issue, and assisted in arranging an urgent appointment to change a meter. Much appreciated.
15 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Kate,
Thank you for taking the time to share your feedback and for recognising Meeks. We’re really pleased to hear that your issue was fully resolved and that Meeks was able to assist with arranging an urgent meter appointment. Providing efficient and reliable support is a priority for us, and your comments will be shared with her.
Kind regards,
Keenan S.
Réponse : Ruby Energy
Hello Le,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
gas price increase
Questioned a gas price increase following an email. Was informed there was no increase on our account & that the increase was for electricity only. Ruby are not our electricity supplier & the email definitely says gas price increase. Not happy with advisers response & not confident that we will not be getting a price increase
15 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon UKTD,
Thank you for your feedback. We’re sorry for the confusion caused by the communication you received regarding a potential price increase, and we understand why this has raised concern.
Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away to review your account and provide clarity.
Kind regards,
Keenan S.
as a business owner i am very pleased…
as a business owner i am very pleased with Ruby energy😁👍🏻
15 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Lee,
Thank you for taking the time to leave a 5-star review. We’re really pleased to hear that you’ve had a positive experience with Ruby Energy. Your feedback means a great deal to us, and we look forward to continuing to support your business with reliable service and value.
Kind regards,
Keenan S.
Terrible service and mislead by sales…
Terrible service and mislead by sales executive. Tied in for 5 years with annual reviews, which increase out of line with the markets.
Read the contract carefully.
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Robert,
Thank you for taking the time to share your feedback. We’re sorry to hear how disappointing this increase feels, and we do understand the concern, particularly for businesses managing tight margins.
The change you’ve highlighted is primarily driven by an increase in Transmission Network Use of System (TNUoS) charges. These are regulated costs set at a national level and applied to all suppliers across the market. They relate to the cost of maintaining and operating the high-voltage electricity transmission network, and unfortunately have risen significantly for the upcoming charging year.
Because standing charges are used to recover these fixed, non-commodity costs, increases in TNUoS are reflected directly in that element of your bill rather than unit rates. This can sometimes make the change appear disproportionate, even though it reflects underlying industry costs rather than supplier margin.
We appreciate that this isn’t always clear, and we’re working to improve how we explain these changes so customers can better understand what’s driving them. Should you wish to see a full breakdown of all industry costs associated with your supply, please do get in touch with the team.
Kind regards,
Keenan S.
Réponse : Ruby Energy
Hello S Nimanong,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
I would like to commend Tameeka at Ruby…
I would like to commend Tameeka at Ruby Energy for her outstanding customer service. From the outset, she was courteous, attentive, and genuinely helpful. She listened carefully to my concerns, explained everything clearly, and ensured I felt fully informed at each step. Her professionalism and friendly manner made what could have been a stressful experience remarkably straightforward. Tameeka went above and beyond to resolve my query promptly and efficiently, demonstrating real dedication to customer satisfaction. She is a true asset to Ruby Energy, and I am very grateful for her excellent support and would highly recommend her service to others.
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Terry,
Thank you very much for taking the time to share such detailed and positive feedback. We’re delighted to hear about your experience with Tameekah and the outstanding level of service she provided. It’s wonderful to know that Tameekah’s courteous, attentive, and professional approach helped make the process clear and stress‑free, and that she went above and beyond to resolve your query efficiently. Your comments truly highlight her dedication to customer satisfaction.
We will be sure to share your kind words with Tameekah as recognition for her excellent work. Thank you again for your recommendation and for choosing Ruby Energy.
Kind regards,
Keenan S.
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