I had outstanding debts for a previous property that was being chased for by another debt company. Susan Noonan took on my case and she has been an absolute diamond, understanding, caring, very friend... Voir plus
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Lisez les avis des autres
If you would like your business taken to the verge of bankruptcy, your mental health to severely decline and your life pretty much fall apart sign up to Ruby energy. Debt collectors and gas disconnec... Voir plus
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I had a great experience calling Rugby Energy today. I was assisted by a staff member named Meeks, who was incredibly helpful and professional. She answered all my questions clearly and handled my co... Voir plus
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I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Coordonnées de contact
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, Royaume-Uni
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4,5
Excellent
20 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible service and mislead by sales…
Terrible service and mislead by sales executive. Tied in for 5 years with annual reviews, which increase out of line with the markets.
Read the contract carefully.
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Robert,
Thank you for taking the time to share your feedback. We’re sorry to hear how disappointing this increase feels, and we do understand the concern, particularly for businesses managing tight margins.
The change you’ve highlighted is primarily driven by an increase in Transmission Network Use of System (TNUoS) charges. These are regulated costs set at a national level and applied to all suppliers across the market. They relate to the cost of maintaining and operating the high-voltage electricity transmission network, and unfortunately have risen significantly for the upcoming charging year.
Because standing charges are used to recover these fixed, non-commodity costs, increases in TNUoS are reflected directly in that element of your bill rather than unit rates. This can sometimes make the change appear disproportionate, even though it reflects underlying industry costs rather than supplier margin.
We appreciate that this isn’t always clear, and we’re working to improve how we explain these changes so customers can better understand what’s driving them. Should you wish to see a full breakdown of all industry costs associated with your supply, please do get in touch with the team.
Kind regards,
Keenan S.
Réponse : Ruby Energy
Hello S Nimanong,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
I would like to commend Tameeka at Ruby…
I would like to commend Tameeka at Ruby Energy for her outstanding customer service. From the outset, she was courteous, attentive, and genuinely helpful. She listened carefully to my concerns, explained everything clearly, and ensured I felt fully informed at each step. Her professionalism and friendly manner made what could have been a stressful experience remarkably straightforward. Tameeka went above and beyond to resolve my query promptly and efficiently, demonstrating real dedication to customer satisfaction. She is a true asset to Ruby Energy, and I am very grateful for her excellent support and would highly recommend her service to others.
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Terry,
Thank you very much for taking the time to share such detailed and positive feedback. We’re delighted to hear about your experience with Tameekah and the outstanding level of service she provided. It’s wonderful to know that Tameekah’s courteous, attentive, and professional approach helped make the process clear and stress‑free, and that she went above and beyond to resolve your query efficiently. Your comments truly highlight her dedication to customer satisfaction.
We will be sure to share your kind words with Tameekah as recognition for her excellent work. Thank you again for your recommendation and for choosing Ruby Energy.
Kind regards,
Keenan S.
Very Helpful and Effiecient
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Mo,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Joseph was very professional and…
Joseph was very professional and helpful and quickly dealt with my problem
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello SHDC,
Thank you for taking the time to leave your review. We’re pleased to hear that Joseph was professional and helpful, and that your issue was resolved quickly. Your feedback is greatly appreciated and will be shared with Joseph as recognition of the excellent service provided.
Warm regards,
Keenan S.
Meeks was very helpful and informative.
Meeks and Sheree van Rensburg were very helpful and informative.
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Dental Practice,
Thank you for your 5-star review. We are pleased to learn that Meeks and Sheree van Rensburg were both helpful and informative throughout your interaction with us. Your comments are greatly appreciated and will be shared with them as recognition of their professionalism and support.
Kind regards,
Keenan S.
was delt with by an agent today that…
was delt with by an agent today that sorted out my problems quicker than anyother agent i have dealt with in 6 months,credit where credit is due
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Steven,
Thank you for taking the time to share your feedback. We’re really pleased to hear that the agent you spoke with was able to resolve your issues efficiently and provide a level of support that stood out compared to your previous experiences. Your comments are greatly appreciated, and we’ll be sure to share this recognition with the agent involved.
Kind regards,
Keenan S.
Absolutely amazing and understanding…
Absolutely amazing and understanding thank you
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Leah,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Sjivonne was most helpful in sorting…
Sjivonne was most helpful in sorting out my inability of accessing our account which had for some unknown reason stopped allowing me to load the portal.
This has now been resolved.
Your agent was most clear and understanding of my hearing problem and took time to enable me to register a new password for myself.
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Michael,
Thank you for your 5-star review and sharing your feedback. We’re delighted to hear that Sjivonne was able to resolve the access issues with your account and support you through resetting your password.
We’re particularly pleased that Sjivonne took the time to understand and accommodate your hearing needs, providing clear and patient assistance throughout. Your comments will be shared with Sjivonne and the team as encouragement to continue delivering thoughtful support.
Kind regards,
Keenan S.
Réponse : Ruby Energy
Good morning,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
I was able to speak to a real person…
I was able to speak to a real person very quickly. Meeks was quickly able to help me with our account and seemed to have all the information I needed to hand.
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Charlie
Thank you for your 5-star review. We’re delighted to hear that you were able to speak to someone quickly and that Meeks was able to help you so efficiently. Having the right information to hand and resolving queries promptly is exactly the service we aim to provide, so it’s great to see that reflected in your experience.
Best wishes,
Keenan S,
Joseph was very helpful and…
Joseph was very helpful and professional thank you to him
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Susan,
Thank you for your 5‑star Trustpilot review. We’re really pleased to hear that Joseph delivered helpful and professional service. He’ll be delighted to know his support was appreciated, and we’re glad he could assist you so effectively.
Warm regards,
Keenan S.
I speak to Nazo and she was really good…
I speak to Nazo and she was really good and helpful . Thank you.
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Mariwan,
Thank you for your 5‑star review. We’re delighted to hear that Nazo was really good and helpful. She’ll be very pleased to know her support made a positive difference. Thank you for taking the time to share your experience.
Best wishes,
Keenan S.
The call was quick and simple
The call was quick and simple. The call handler was polite and patient.
14 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Samantha,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Réponse : Ruby Energy
Dear Jose,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Excellent 5 star service very helpfull…
Excellent 5 star service very helpfull and polite
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Kev,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Kind regards,
Keenan S.
Ruby Energy billed us for someone…
Ruby Energy billed us for someone else's electricity and when we asked them to refund the money, they refused to give it back to us. So we reported them to the Energy Ombudsman. We would not recommend this company and do not trust them. Avoid.
10 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Harry,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Réponse : Ruby Energy
Good morning Erdal,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
good good good good
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Hadi,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Cindy was extremely helpful and managed…
Cindy was extremely helpful and managed to obtain everything I needed
13 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning MO Mcghee,
Thank you for your 5-star review and for recognising Cindy. We’re thrilled to hear they provided exceptional service and addressed your query effectively. Your feedback is invaluable in helping us maintain high standards, and I’ll be sure to pass your kind words along to Cindy.
Kind regards,
Keenan S.
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